7 Shifts

DECEMBER 13, 2021

Social media messaging (Facebook, Whatsapp, Instagram, etc.), Three quarters of respondents rated sanitation efforts as a 4 or 5 out of five for how it impacts their satisfaction at work. Anonymous respondent. Anonymous respondent. Anonymous respondent. Anonymous respondent. ?. ?. Table of Contents.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Modern Restaurant Management

JANUARY 24, 2023

In the digital age, online reputation management is critical for business success. What ORM Does For Your Business Online reputation management (ORM) is crucial for any restaurant that wants to keep a steady stream of customers coming in. ORM gives you direct access to customer feedback. Always be polite and welcoming.

Social Media 197

Social Media SEO Website Management Audits 197

Social Hospitality

MAY 6, 2020

The stories range from Easter traditions to pets and small business owners. The Four Seasons Hotel on 57th Street will provide FREE lodging to doctors, nurses & medical personnel currently working to respond to the #COVID19 pandemic. A few weeks ago, however, the Omni’s messaging took on a different tone.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

7 Shifts

OCTOBER 16, 2023

The 7shifts Difference A 2023 Market Leader Report by Nation’s Restaurant News found 34% of respondents currently use 3-4 tech vendors while 27% use 5-9. Take it from Jason Elmassian , GM of Hugo's Studio City : "I just get a message, ‘Hey, I'm swapping shifts'. Well-trained and engaged staff contribute to better customer satisfaction.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Messaging about gluten-free options and safety protocols begins with your menu.

Training 179

Training Front of House Kitchen Safety Allergens 179

7 Shifts

OCTOBER 9, 2019

You’re craving eggs benedict, and you want to go somewhere that’s well-reviewed, close to you, and not too busy. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. Google My Business.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Social Hospitality

AUGUST 8, 2021

It’s favorable for a business to have more positive reviews than that its competitors. You can also get a Google My Business page to streamline the process. Also, take the time to respond to all your reviews, whether positive or negative. Also, make sure to use trigger keywords in your messages.

Social Media 244

Social Media SEO Influencer Magazine 244

Modern Restaurant Management

APRIL 17, 2023

Chatbots dispatch dangerous operations that can probably become a fraud from the staff via bot in a format of a simple message. Furthermore, Face-ID's vision solution follows the trends of the UAE digital strategy that will help businesses to develop their technologies in a modern way.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

NOVEMBER 8, 2023

Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). But most industry professionals expected or planned for these eventualities – and responded well. Even dress codes are more relaxed. Marketing is not magic.

Recruiting 189

Recruiting Guest Recovery Advertising Food Supply 189

Modern Restaurant Management

JANUARY 4, 2023

What's more – convenience is a major deciding factor for consumers selecting a restaurant for takeout and delivery with 84 percent of respondents claiming how close a restaurant is and how fast their food can get to them being more important than ever. Pizza and Social Media Reign Supreme when it Comes to Delivery Orders.

Social Media 197

Social Media Delivery Consumer Goods Customer Experience 197

7 Shifts

JULY 28, 2021

Keeping the door to your office closed relays the message that you don't want to be disturbed. Create a place—like a group message or chat server—wholly for communication among your team. Send group announcements to keep the whole team in sync, or send private, secure 1-on-1 messages to teammates. Open Door Policy.

Communication 430

Communication Management Management Front of House 430

Social Hospitality

AUGUST 8, 2021

It’s favorable for a business to have more positive reviews than that its competitors. You can also get a Google My Business page to streamline the process. Also, take the time to respond to all your reviews, whether positive or negative. Also, make sure to use trigger keywords in your messages.

Social Media 195

Social Media SEO Influencer Magazine 195

Modern Restaurant Management

FEBRUARY 21, 2023

I have found that people who aren’t willing to deal directly with a conflict don’t last long in the hospitality business. That means we must strategically respond to every negative Yelp/social media review – not just for the person who had the bad experience, but for anyone else who happens to read that review.

Social Media 117

Social Media Customer Service Customer Experience Recruiting 117

Modern Restaurant Management

OCTOBER 26, 2021

In fact, according to a report by Bluedot , 86 percent of respondents surveyed said they have ordered directly from a restaurant app since the start of the pandemic. The aforementioned report by Bluedot also found 79 percent of respondents preferred to order directly from a restaurant’s app versus a third party.

Mobile Ordering 218

Mobile Ordering Fast Casual Download Customer Experience 218

Modern Restaurant Management

APRIL 24, 2020

Given the rapidly changing direction and news on COVID-19, there is a need for multi-location businesses to adjust marketing strategies immediately. Throughout this pandemic, businesses have been forced into a more reactive approach to communication, rather than proactive, which is understandable given the current situation.

Marketing 187

Marketing Communication Information Sourcing 187

7 Shifts

MARCH 10, 2021

These may be traits that come naturally to the best restaurateurs, but they can also learn some valuable habits to help them efficiently and effectively run a business and meet their goals. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Open for Business

JUNE 15, 2023

Here’s a guide on how to teach empathy in a restaurant, including real-life examples of how to put these ideas to work for your business. It’s also about valuing different perspectives and having compassion for other people, according to Harvard Business Review. Quick Links What is empathy, and why is it important for restaurants?

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Squirrel Systems

OCTOBER 2, 2023

Many hospitality businesses already operate over a variety of channels. Where a typical multichannel marketing strategy may include many of the same elements, it starts with the business and pushes messages out from there. Map out how a customer who receives an offer or communication then engages with your business.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

The Rail

NOVEMBER 4, 2022

Best of all, customers like the idea too: 89% of people say they would rather text with a business than speak with them on the phone. And believe it or not, there’s massive untapped potential for this strategy: Roughly 60% of marketers aren’t currently taking advantage of text message marketing. Infographic designed by Sinch.com.

Marketing 115

Marketing Loyalty Program Email Marketing Seasonal Menu 115

Indoor Media

SEPTEMBER 30, 2020

While it’s very tempting to focus on digital marketing for your auto shop , don’t pass on tried and true methods like direct mail. In fact, businesses that use direct mail say they see a 10 to 30 times higher response from customers in comparison to digital marketing. What to Look for in a Direct Mail Provider?

Coupons 148

Coupons Advertising Email Marketing Customer Service 148

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Today, digital tools can streamline almost every aspect of running a restaurant business. Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JULY 17, 2020

The second trend is curbside ordering and bi-directional communication. Bi-directional communication allows for restaurant staff to respond to texts sent by waiting customers who placed an order for curbside pickup. In the past, communication was more of a one-way interaction.

Online Ordering 187

Online Ordering Communication Customer Experience Magazine 187

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. Your mission statement is the “why” of your business strategy and captures why your restaurant exists. Poorly written mission statements, littered with cliches, buzzwords, and business jargon. The result?

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

7 Shifts

NOVEMBER 1, 2022

Your marketing plan is the cornerstone of your restaurant's success and business plan. Their business grows by word of mouth—one of the best marketing tools in the book. A great marketing plan starts with a deep knowledge of what makes your business your business and not anyone else's. Your mission statement should be.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. Growing a loyal customer base is a key to growing your business and keeping it profitable year-over-year. Customer retention is one of the most cost-efficient ways to grow your business. 12% would publicly defend your business on social media.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Restaurant365

MARCH 4, 2022

92% of consumers will choose a business on the first page of local search results and 60% of users click on one of the top three search results, which means it’s extremely important to be at the top of results when consumers conduct a search. This will be the bread and butter of your business, as it’s essential to have local listings.

SEO 156

SEO Email Marketing Website Management Consumer Goods 156

Modern Restaurant Management

AUGUST 3, 2022

They lost business, closed for indefinite periods or even shut their doors permanently. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet.

Communication 203

Communication Leadership Food Supply Back of House 203

SpotOn

MARCH 12, 2024

If you post to Facebook using the SpotOn integration, the message must be posted to Facebook first. Free lunch for first responders is always well-received. Direct Mail. It's critical for discovering new customers and staying competitive with local businesses. It's used for direct mail, TikTok, and Instagram.

Email Marketing 98

Email Marketing Social Media Advertising Online Ordering 98

Social Hospitality

APRIL 5, 2019

Through both mediums, you can connect with customers through geotagging, and you can respond to their comments and questions via direct message. While some companies will list all their addresses, larger chains will have a single corporate social media page without any directional info. Strike the Right Balance.

Social Media 225

Social Media Advertising Customer Experience Fine Dining 225

Indoor Media

JULY 15, 2021

Yelp is a great tool and a major annoyance for modern business owners, especially for restaurateurs. Long gone are the days when all a restaurant needed to do was set up shop, hope for a review in a local paper, some foot traffic, and word-of-mouth recommendation to drive business. Receive and respond to direct customer messages.

Advertising 78

Advertising Website Management Email Marketing Social Media 78

Lavu

APRIL 8, 2020

No matter if you send one or fifty emails, tweets, posts, or other communication to customers, be consistent with your business branding. Changing branding during tough times can further hinder the continued success of your business. You can simply send shorter messages for Instagram and twitter than Facebook or an email.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

MadMobile

MAY 3, 2023

There is no better vehicle for delivering your finely crafted marketing messages than a knowledgeable, enthusiastic, and motivated staff member. A person such as this can deliver a message of benefits and urgency, can provide examples, and can respond immediately based on information provided by the customer.

Customer Experience 52

Customer Experience Email Marketing Retail Small Business 52

Modern Restaurant Management

AUGUST 3, 2022

They lost business, closed for indefinite periods or even shut their doors permanently. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet.

Communication 167

Communication Leadership Food Supply Back of House 167

Modern Restaurant Management

OCTOBER 22, 2020

While various measures have been taken to support restaurant businesses, such as pivoting to off-premise dining and home cooked meal planning, there are still challenges as the core restaurant offering has changed. Customers simply respond to the messages on their phones to take the action or enjoy the content (2).

2020 211

2020 Mobile Ordering Customer Experience Customer Service 211

Modern Restaurant Management

DECEMBER 13, 2019

Direct Mail Marketing has been around just about as long as mailbox service to homes has been. Barring an apocalypse, there will always be direct mail. With mailboxes looking emptier by the day, an especially appetizing piece of direct mail can sometimes be the resident’s main course. Boy, do I realize that.

Email Marketing 189

Email Marketing Marketing Consumer Goods 2015 189

Indoor Media

AUGUST 26, 2021

If you’re starting running your very first advertisements, don’t be saddened if business doesn’t begin booming immediately. Your ads represent your business out in the world, so you want to ensure they’re doing so as best as possible. Nor should you — a good ad is focused and precise in its messaging. Let’s break that down.

Marketing 78

Marketing Advertising Document Consumer Goods 78

Open for Business

MAY 2, 2023

It’s more important than ever to make savvy marketing central to your business. Nobody got into this business for the love of marketing, so restaurateurs can be forgiven if they lack expertise and interest in this part of the work. Quick links What is restaurant marketing? Ignore it at your peril.

Marketing 78

Marketing Email Marketing Social Media SEO 78