Goliath Consulting

FEBRUARY 8, 2022

The restaurant industry has been slowly adopting new innovative technology and digital solutions as of recent. Since 2020, this has led to an increase of new technology systems for restaurants and helped them adapt to a new digital reality. QR codes have been mentioned a few times in our blogs. Food locker systems.

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Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. According to the National Restaurant Association, the food service industry has encountered a shortfall of $80 billion and counting. Make sure that your restaurant technology stack includes functionalities like: .

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Technology Fine Dining Mobile Ordering Online Ordering 187

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. trillion U.S.

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Restaurant365

OCTOBER 29, 2021

Your back-office restaurant technology can be used to help grow both guest loyalty and your business. Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews.

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Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Whether it be an upgrade or adding new to your business, here are four major restaurant technologies you should consider in the new year. Offer a new level of customer service by speeding up checkout times with mobile POS systems. Automating Your Kitchen System.

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Restaurant365

DECEMBER 6, 2019

Your servers are constantly on the go – every second matters when it comes to turning tables and providing high-quality service to your guests. A Mobile POS Speeds Up Service and Decreases Table Turn Times. The data scientists at Upserve found that their restaurant customers using a mobile POS saw a 50% quicker order-to-table time.

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OneDine

JANUARY 9, 2024

As we step into a new year, the restaurant industry continues to evolve at an unprecedented pace, with technology playing an increasingly pivotal role in shaping its landscape. This trend not only minimizes physical contact but also offers convenience and efficiency to both customers and staff.

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Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service. Image via Open Table).

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Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

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Blog Audits Employee Relations Restaurant Law 78

Culinary Cues

JANUARY 8, 2021

Think about the technology sector as a prime example. So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. If this is your M.O.

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2021 Social Media Kitchen Safety Restaurant Law 462

Lavu

MARCH 6, 2020

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. Customer Engagement.

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Technology Marketing Loyalty Program Social Media 78

Restaurant365

APRIL 16, 2021

With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food. These ordering platforms charge multiple fees to your customers and also have high commission rates (typically 10-15% of the order total).

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Online Ordering Blog Ordering Front of House 78

Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. The advantages of hologram technology aren’t limited to novelty, either.

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Entertainment Social Media Customer Service Technology 195

Chowly

MARCH 21, 2023

Customer appetites, holiday trends, best practices — all of these and more morph over time. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why. Is it flexible?

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QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

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Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Passion, interest in learning, service orientation, personality, and drive will, as always, set the stage for a dynamic team and a successful restaurant.

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Fine Dining Food Supply Customer Service Presentation 468

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

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Dietary Restrictions Online Ordering Customer Experience Catering 78

Restaurant Technology Guys

APRIL 25, 2023

From menu planning to staff management, customer service to financial management, marketing to ordering and delivery, ChatGPT can help you save time, reduce costs, and improve customer satisfaction. Learn more about how ChatGPT can assist your restaurant by reading our latest blog post.

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Operations Blog Customer Service Technology 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Management Management Kitchen Safety Front of House 195

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

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Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

JANUARY 4, 2021

BEING BORN WITH THE GIFT OF VISUALIZATION – Steve Jobs was always able to envision devices and services that only he knew the world would need before they came to that realization. The result was Napster – a free (illegal) service that allowed people to download individual songs to their MP3 player. www.harvestamericacues.com BLOG.

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Customer Service Customer Experience Hotels Small Business 445

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

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Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. With a proactive mindset, you’ll supervise cooks and BOH staff, prioritizing, assigning, and delegating duties to ensure successful service execution for every customer.

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Back of House BOH Kitchen Safety Front of House 52

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

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Customer Experience Customer Service Point of Sale Consumer Goods 45

QSR Automations

MAY 2, 2024

In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience. The landscape of kitchen tech is lush, and it’s never been a better time to invest in kitchen technology!

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Social Media Front of House Innovation Technology 64

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in.

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Management Management Small Business Email Marketing 370

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. With its ability to streamline operations, elevate customer experiences, and drive overall success, AI has become an indispensable asset for modern restaurants.

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Email Marketing Customer Experience Social Media Technology 78

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. The Restaurant Technology Guys. As you probably guessed, this podcast has everything to do with restaurant technology. podcast website.

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Coaching Website Management Email Marketing Retail 195

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value. Technology can provide ways to fill in the gaps.

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7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

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The Restaurant Times

OCTOBER 23, 2023

This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space. The Role of Technology: Technology plays a pivotal role in Coffeefy’s success.

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Customer Experience Mobile Ordering Innovation Technology 97

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

The Restaurant Group

DECEMBER 9, 2019

Here is a look at some of the current culinary, economic and technological trends that will be sure to impress consumers. Older customers enjoy low calorie, carb and cholesterol options. In addition, customers enjoy going to restaurants with a transparent and open kitchen so they can view how the food is being prepared.

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Technology Loyalty Program Customer Service Online Ordering 68

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Logistics and Delivery ??

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Online Ordering Ordering Customer Service Food Order 341

Squirrel Systems

MARCH 8, 2024

This blog post will explore the current state of robotics in restaurants, examine its benefits and challenges, and speculate on how this technology might evolve. These robots use sensors and navigation algorithms to move around the dining area, avoiding obstacles and ensuring a smooth delivery of customer orders.

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Hospitality Kitchen Safety Food Safety Front of House 52

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

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