7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Bingage

FEBRUARY 20, 2023

One of the easiest techniques to do this is through Restaurant Upselling, or making your existing customers repeat customers. Upselling is much more than sales; it requires knowledge,experience ans smart work. In this blog we have covered different techniques that will help you boat your restaurant’s revenue.

Customer Experience 52

Customer Experience Customer Service Technology Small Business 52

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. According to the National Restaurant Association, the food service industry has encountered a shortfall of $80 billion and counting. Make sure that your restaurant technology stack includes functionalities like: .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

Customer Experience 52

Customer Experience Email Marketing Loyalty Program Demo 52

OneDine

JANUARY 9, 2024

As we step into a new year, the restaurant industry continues to evolve at an unprecedented pace, with technology playing an increasingly pivotal role in shaping its landscape. This trend not only minimizes physical contact but also offers convenience and efficiency to both customers and staff.

2024 52

2024 Technology Customer Experience Sustainability 52

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 390

Customer Experience Cash Management Customer Service Front of House 390

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Whether it be an upgrade or adding new to your business, here are four major restaurant technologies you should consider in the new year. They want the most out of their experience with as little effort as possible. What’s been worn out over the year and what seems outdated?

2022 78

2022 Technology Loyalty Program 2025 78

Culinary Cues

JANUARY 8, 2021

Think about the technology sector as a prime example. So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. If this is your M.O.

2021 463

2021 Social Media Kitchen Safety Restaurant Law 463

Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Passion, interest in learning, service orientation, personality, and drive will, as always, set the stage for a dynamic team and a successful restaurant.

Fine Dining 469

Fine Dining Food Supply Customer Service Presentation 469

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

Culinary Cues

JANUARY 4, 2021

Those who have confidence in their abilities will often times say: “Give me some time to think, to reflect on my experience, to chat with a few friends, and I will find a solution to the problem.” The broader one’s understanding of the human experience, the better design (and longer term challenge solving) we will have.”. Steve Jobs.

Customer Service 448

Customer Service Customer Experience Hotels Small Business 448

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Restaurant365

DECEMBER 6, 2019

Your servers are constantly on the go – every second matters when it comes to turning tables and providing high-quality service to your guests. A Mobile POS Speeds Up Service and Decreases Table Turn Times. The data scientists at Upserve found that their restaurant customers using a mobile POS saw a 50% quicker order-to-table time.

POS 117

POS Blog Mobile Ordering Front of House 117

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” Image via Open Table).

Technology 107

Technology Front of House Customer Service Back of House 107

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Restaurant365

APRIL 16, 2021

With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food. These ordering platforms charge multiple fees to your customers and also have high commission rates (typically 10-15% of the order total).

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. With its ability to streamline operations, elevate customer experiences, and drive overall success, AI has become an indispensable asset for modern restaurants.

Email Marketing 78

Email Marketing Customer Experience Social Media Technology 78

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Lavu

MARCH 6, 2020

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. Customer Engagement.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

QSR Automations

MAY 2, 2024

In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience. The landscape of kitchen tech is lush, and it’s never been a better time to invest in kitchen technology!

Social Media 64

Social Media Front of House Innovation Technology 64

The Restaurant Times

OCTOBER 23, 2023

This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space. Coffeefy is an idea that would reshape how people experience work and coffee. The result? It’s a place where you can have the best of both worlds.

Customer Experience 97

Customer Experience Mobile Ordering Innovation Technology 97

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Chowly

MARCH 21, 2023

Customer appetites, holiday trends, best practices — all of these and more morph over time. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why. Is it flexible?

Technology 52

Technology Consumer Goods Customer Service Customer Experience 52

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Provide valuable input on pricing, menu adjustments, and marketing initiatives to enhance the overall dining experience. Proven experience in a management or supervisory role.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Logistics and Delivery ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share.

Online Ordering 196

Online Ordering Point of Sale Website Management Inventory 196

Squirrel Systems

MARCH 8, 2024

This blog post will explore the current state of robotics in restaurants, examine its benefits and challenges, and speculate on how this technology might evolve. These robots use sensors and navigation algorithms to move around the dining area, avoiding obstacles and ensuring a smooth delivery of customer orders.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

QSR Automations

APRIL 29, 2024

In the fast-paced world of corporate hospitality, concessions, and quick service, the ability to efficiently manage high volumes of orders is paramount. This not only enhances guest satisfaction but also empowers your operational teams by providing them with a robust platform to optimize the overall dining experience. The result?

Social Media 52

Social Media Demo Food Customer Service 52

Sling

DECEMBER 10, 2023

Table of contents How to start a bakery Sample bakery business plan How to start a bakery 1) Gain practical experience Learning how to start a bakery and writing a bakery business plan are two very unique and specialized activities. Before you bake your first loaf for profit, get as much practical experience as possible. And that’s OK.

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78