7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

QSR Automations

MAY 2, 2024

In the dynamic world of hospitality, innovation isn’t just a buzzword; it’s what keeps the industry afloat. In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience.

Social Media 64

Social Media Front of House Innovation Technology 64

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. With its ability to streamline operations, elevate customer experiences, and drive overall success, AI has become an indispensable asset for modern restaurants.

Email Marketing 78

Email Marketing Customer Experience Social Media Technology 78

The Restaurant Times

OCTOBER 23, 2023

Meet Coffeefy , the brainchild of Ramon Aguilar, an industrial system engineer with a taste for innovation and a love for coffee. This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space.

Customer Experience 97

Customer Experience Mobile Ordering Innovation Technology 97

Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

Chowly

MARCH 21, 2023

Customer appetites, holiday trends, best practices — all of these and more morph over time. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why. Is it flexible?

Technology 52

Technology Consumer Goods Customer Service Customer Experience 52

Goliath Consulting

JUNE 8, 2023

Welcome to the Goliath Consulting Group blog, where we share valuable insights and expert advice to help you excel in the competitive restaurant industry. From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. With a proactive mindset, you’ll supervise cooks and BOH staff, prioritizing, assigning, and delegating duties to ensure successful service execution for every customer.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Join our blog list: Subscribe!

2024 52

2024 Operations Front of House Social Media 52

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. However, creative food and hospitality operators have managed to innovate, stay agile, plan for the end in sight and have reinvented their business in order to prepare for the huge demand that has been building up and will let rip once the lockdowns end.

Food 144

Food Café Customer Service Communication 144

QSR Automations

APRIL 29, 2024

In the fast-paced world of corporate hospitality, concessions, and quick service, the ability to efficiently manage high volumes of orders is paramount. ” Concessions/Quick Service In the bustling world of concessions and quick service, speed is of the essence. The result? Ready to learn more?

Social Media 52

Social Media Demo Food Customer Service 52

Qu

APRIL 24, 2023

Implementing more nimble, digital-forward technology is no longer “nice to have” for quick serve and fast-casual restaurants. These and other digital trends is why our latest Restaurants Reinvented podcast series highlights top CTO innovators and trailblazers leading the way with big bold moves in the industry.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

OneDine

JANUARY 29, 2024

In today’s rapidly evolving dining landscape, the integration of cutting-edge technology has become a pivotal factor in enhancing the guest experience. Traditional methods of ordering at restaurants are undergoing a remarkable transformation, ushering in the era of self-service kiosks and mobile ordering solutions.

Mobile Ordering 52

Mobile Ordering Ordering Customer Service Innovation 52

TastyIgniter

JANUARY 8, 2024

Explore how technology revolutionizes the restaurant industry in TastyIgniter's latest blog. Learn about the impact of data analytics on customer service and strategic decision-making. Read more for innovative solutions in the culinary world.

Online Ordering 52

Online Ordering Food Order Ordering Customer Experience 52

OneDine

FEBRUARY 29, 2024

In an era where technology intertwines seamlessly with our daily lives, restaurants are embracing innovation to redefine the dining experience. The integration of tableside tablets has emerged as a game-changer, not only enhancing guest interactions but also significantly elevating service speed.

Innovation 52

Innovation Customer Service Customer Experience Dine-in 52

Bingage

DECEMBER 3, 2019

Turn Your Loyal Customer into Brand Advocates. Attract new customers through Referral Program. Customer Retention Strategies to Increase restaurant sales. Grow with Technology. Provide Better & Consistent Customer Service. Enhance your Server’s Menu upselling Skills. Have Presence of Social Media.

Innovation 52

Innovation Social Media Online Ordering Customer Service 52

Modern Restaurant Management

AUGUST 5, 2022

Quick service restaurants (QSR) are gaining immense popularity owing to their fast service and mouth-watering menus. QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. Burger King’s All Vegan Menu.

2030 180

2030 Innovation 2022 Customer Experience 180

OneDine

MARCH 10, 2024

Dave & Buster’s awards Vendor Partner of the Year to the company that has demonstrated exceptional service, innovation, and commitment to enhancing the guest experience. The post OneDine Named Dave & Buster’s Vendor Partner of the Year appeared first on OneDine.

Entertainment 52

Entertainment Innovation Sports Customer Experience 52

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share.

Online Ordering 196

Online Ordering Point of Sale Website Management Inventory 196

OneDine

NOVEMBER 1, 2023

The payment landscape in the modern world has undergone a significant transformation, with traditional payment methods giving way to more innovative and convenient options. This technology enables consumers to make transactions by simply tapping their mobile devices or contactless-enabled credit cards on payment terminals.

Technology 52

Technology 2014 Customer Experience Communication 52

Ordyx

APRIL 25, 2019

If you’re in the restaurant business, you know there’s simply no substitute for excellent customer service. Great customer service produces customer loyalty and fans happy to spread the word about your business. That’s as true of the restaurant business as it is of any industry.

Innovation 52

Innovation Email Marketing Online Ordering Mobile Ordering 52

OneDine

DECEMBER 20, 2023

From food ordering apps to automated kitchen devices, new innovations are dramatically changing the dining experience for restaurants and customers alike. In this post, we’ll highlight some of the most impactful restaurant technologies that have been game-changers for the industry.

Online Ordering 52

Online Ordering Customer Service Food Order Customer Experience 52

Hot Schedules

MAY 25, 2021

T oday we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR). How is Fourth’s MacromatiX’s solution helping the leading quick service businesses in the world? I am Fourth. Vanya Dimitrova. Scrum Master. Gospodin Gochev. Principal Software Developer.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

Chowly

APRIL 17, 2024

Their recent insights, shared on a Hospitality Hangout podcast episode, shed light on innovative strategies tailored to improve digital marketing for SMBs. By understanding and optimizing each stage of the customer journey, restaurants can create memorable experiences that drive customer satisfaction, loyalty, and advocacy.

Marketing 52

Marketing Social Media Email Marketing Online Ordering 52

PathSpot

APRIL 1, 2024

This blog post explores different approaches in which hotel restaurants can successfully achieve these pivotal objectives. This guarantees adherence to local and federal regulations and fosters confidence and trust among customers.

Food Safety 40

Food Safety Hotels Food Audits 40

OneDine

FEBRUARY 9, 2024

In the wake of technological advancements, the dining landscape is witnessing a profound transformation. OneDine’s Mobile-First Approach OneDine’s innovative platform embraces a mobile-first approach, recognizing the ubiquitous nature of smartphones in today’s society.

Mobile Ordering 52

Mobile Ordering Innovation Customer Experience Dine-in 52

Goliath Consulting

DECEMBER 21, 2022

This is due to the little time it takes to launch the business compared to the traditional; building a loyal customer base is more accessible, and overall, the scalability and profitability that comes from ghost kitchens and virtual restaurants are higher. Subscribe to our newsletter to get the latest restaurant news and blog updates.

2030 97

2030 Delivery Innovation Customer Service 97

The Restaurant Group

AUGUST 9, 2020

As any restaurant operator can confirm, succeeding in the modern marketplace requires constant innovation and the ability to capitalize on the latest trends. Embrace innovation. Innovation doesn’t need to end there, however. This is especially true given this year’s disruption in service. Capitalize on new technology.

Social Media 78

Social Media Innovation Customer Service Customer Experience 78

Focus POS

DECEMBER 4, 2020

Online ordering provided a way for restaurateurs to reach customers within the comfort and safety of their own homes, shifting online ordering functionality from a nice-to-have feature to an absolute necessity. Restaurateurs need to invest in a system that will improve operational efficiency while also meeting customer demand.

Online Ordering 146

Online Ordering Ordering Mobile Ordering Point of Sale 146

Qu

MARCH 31, 2023

Restaurant leaders today find themselves in a rush to optimize every individual part of their operations while overcoming cost pressures, supply chain challenges, and technology proliferation. Sadly, the tower of technology tools is stacked so high that managing the entire system has become burdensome (and exhausting ).

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

The Restaurant Group

SEPTEMBER 16, 2020

The restaurant industry is nothing if not innovative and resilient. Through this innovation and will to thrive, businesses in the industry can capitalize on the opportunities available in this new environment. On the other hand, this has also encouraged restaurants to begin, or expand, delivery services. Rise of Ghost Kitchens.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

iTab POS

NOVEMBER 11, 2018

The Importance of Social Media Technology and Imagery in Food Businesses. Supplying customers with just a product is the bare minimum you can do now. So, how can restaurants enhance their customers’ experience? One way is through the integration of technology. Read articles in our marketing blog category.

Technology 45

Technology Social Media Food Customer Experience 45

Future Food

DECEMBER 5, 2019

Trends are no longer limited to the cuisines on offer or the style of service. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. Service Excellence at every price point.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Restaurant Technology Guys

MAY 15, 2023

It was such an honor and a pleasure to talk to them about my passion for customer experience and how I help businesses create memorable moments for their clients. Give and Ovation is a podcast that highlights inspiring stories of entrepreneurs, leaders, and innovators who are making a positive impact in their industries and communities.

Customer Service 78

Customer Service Customer Experience Innovation Technology 78

Focus POS

APRIL 28, 2020

Over the last few decades, restaurant technology has made rapid advancements to keep up with the evolving industry. What started out as a simple cash register has developed into the backbone of a restaurant’s technology infrastructure. POS technology is evolving to address new needs as they arise. Integrations.

Point of Sale 136

Point of Sale Mobile Ordering Online Ordering POS 136

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Physical service is still valued. But as restrictions ease, many guests want to return to physical service.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Goliath Consulting

MARCH 28, 2022

The pandemic caused many restaurant and fast-food owners to think of new ways to incorporate safety measures when coming in close contact with customers. It is a way for businesses to have customers pay with their credit cards to cover the processing costs that will occur when accepting credit card transactions. “By

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Fast Casual Mobile Ordering Online Ordering Loyalty Program 78