7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

The Restaurant Times

OCTOBER 23, 2023

Meet Coffeefy , the brainchild of Ramon Aguilar, an industrial system engineer with a taste for innovation and a love for coffee. This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space.

Customer Experience 97

Customer Experience Mobile Ordering Innovation Technology 97

Modern Restaurant Management

MARCH 9, 2022

Restaurant owners are using intelligent packaging to keep food warm, hygienic, presentable, and ready to eat from kitchen to customer plate. Multiple restaurants, cafes, bakeries and other food stores integrated takeout and at home delivery to their services to gain customers and keep their business afloat during the crisis.

Compost 204

Compost Sustainability Online Ordering Kitchen Safety 204

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. However, creative food and hospitality operators have managed to innovate, stay agile, plan for the end in sight and have reinvented their business in order to prepare for the huge demand that has been building up and will let rip once the lockdowns end.

Food 144

Food Café Customer Service Communication 144

Goliath Consulting

DECEMBER 21, 2022

This is due to the little time it takes to launch the business compared to the traditional; building a loyal customer base is more accessible, and overall, the scalability and profitability that comes from ghost kitchens and virtual restaurants are higher. Subscribe to our newsletter to get the latest restaurant news and blog updates.

2030 97

2030 Delivery Innovation Customer Service 97

Culinary Cues

FEBRUARY 20, 2024

It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. It’s no different in great restaurants.

Coaching 350

Coaching Small Business Café Entertainment 350

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. With its ability to streamline operations, elevate customer experiences, and drive overall success, AI has become an indispensable asset for modern restaurants.

Email Marketing 78

Email Marketing Customer Experience Social Media Technology 78

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Bingage

DECEMBER 3, 2019

Turn Your Loyal Customer into Brand Advocates. Attract new customers through Referral Program. Customer Retention Strategies to Increase restaurant sales. Provide Better & Consistent Customer Service. The post Uncovering 10 Ideas (Innovative) to Increase a Restaurant Sales appeared first on Bingage Blog.

Innovation 52

Innovation Social Media Online Ordering Customer Service 52

Ordyx

APRIL 25, 2019

If you’re in the restaurant business, you know there’s simply no substitute for excellent customer service. Great customer service produces customer loyalty and fans happy to spread the word about your business. That’s as true of the restaurant business as it is of any industry.

Innovation 52

Innovation Email Marketing Online Ordering Mobile Ordering 52

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Culinary Cues

FEBRUARY 16, 2021

These are the places where memories are built and where customers become friends, and friendships last from generation to generation. Beautiful, masculine, impeccable old world service, and a menu that reflected the grand style of cuisine – now a moment in time. [] MESA GRILL – LAS VEGAS: Bobby Flay was the guy for quite some time.

Fine Dining 433

Fine Dining Employee Relations Front of House Small Business 433

Next Restaurants

AUGUST 2, 2022

Today, though, as the world begins to re-emerge into a new, post-pandemic “normal,” restaurateurs are looking for innovative ways not just to survive , but to thrive, as they start to recover. However, if you want to maximize the returns on this new revenue stream, you must know how to market the service effectively.

Events 137

Events Marketing Social Media Customer Service 137

Modern Restaurant Management

AUGUST 5, 2022

Quick service restaurants (QSR) are gaining immense popularity owing to their fast service and mouth-watering menus. QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. Burger King’s All Vegan Menu.

2030 177

2030 Innovation 2022 Customer Experience 177

Goliath Consulting

FEBRUARY 8, 2022

The restaurant industry has been slowly adopting new innovative technology and digital solutions as of recent. QR codes have been mentioned a few times in our blogs. Recently, restaurants have been using QR codes to innovate their ordering systems. These codes helped many restaurants in 2020.

2022 78

2022 Technology Online Ordering Customer Service 78

QSR Automations

MAY 2, 2024

In the dynamic world of hospitality, innovation isn’t just a buzzword; it’s what keeps the industry afloat. In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience.

Social Media 64

Social Media Front of House Innovation Technology 64

MBB Hospitality

NOVEMBER 28, 2023

In challenging times, restaurant survival becomes an art form, mastered by those willing to innovate and persevere. Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. It’s not just about reacting to change, but anticipating it.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

Culinary Cues

AUGUST 24, 2020

It’s impossible to ignore the doom and gloom, the restaurant closures, the eroded sales figures, the dwindling pool of qualified workers, and the customers who are nervous as hell – yet look around you and try to find a restaurant that is ready for and excited about real change. www.harvestamericacues.com BLOG. Warren Buffett.

Point of Sale 252

Point of Sale Social Media Customer Service Reservations 252

Future Food

FEBRUARY 9, 2021

It is clear from the ABS that the future is bright for food and beverage operations, however, operators need to be creative, flexible and innovative in order to comply with the remaining Covdid-19 restrictions around social distancing and the control in patron numbers in any one enclosed space. CHI By Lotus, Barangaroo Image Via Timeout.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

TastyIgniter

JANUARY 8, 2024

Explore how technology revolutionizes the restaurant industry in TastyIgniter's latest blog. Learn about the impact of data analytics on customer service and strategic decision-making. Read more for innovative solutions in the culinary world.

Online Ordering 52

Online Ordering Food Order Ordering Customer Experience 52

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. With a proactive mindset, you’ll supervise cooks and BOH staff, prioritizing, assigning, and delegating duties to ensure successful service execution for every customer.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

OneDine

FEBRUARY 29, 2024

In an era where technology intertwines seamlessly with our daily lives, restaurants are embracing innovation to redefine the dining experience. The integration of tableside tablets has emerged as a game-changer, not only enhancing guest interactions but also significantly elevating service speed.

Innovation 52

Innovation Customer Service Customer Experience Dine-in 52

Next Restaurants

SEPTEMBER 1, 2020

Be innovative to solve your problems and that of your customers. Even when times are tough, restauranteurs should be innovative and come up with creative ideas to promote their businesses. Multiple customers are reached with a single e-mail designed and delivered by a specialist e-mail marketer.

Advertising 125

Advertising Marketing Social Media Email Marketing 125

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? It seems that far too many restaurants when faced with the extraordinary challenges of the day are relegating their operations to utilitarian delivery of product and service. www.harvestamericacues.com BLOG. CREATING A BUZZ.

Social Media 436

Social Media Communication Loyalty Program Training 436

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share.

Online Ordering 190

Online Ordering Point of Sale Website Management Inventory 190

QSR Automations

APRIL 29, 2024

In the fast-paced world of corporate hospitality, concessions, and quick service, the ability to efficiently manage high volumes of orders is paramount. ” Concessions/Quick Service In the bustling world of concessions and quick service, speed is of the essence. The result? Ready to learn more?

Social Media 52

Social Media Demo Food Customer Service 52

Hot Schedules

MAY 25, 2021

T oday we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR). How is Fourth’s MacromatiX’s solution helping the leading quick service businesses in the world? I am Fourth. Vanya Dimitrova. Scrum Master. Ivo Sapoundzhiev. Principal QA.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

QSR Automations

JANUARY 15, 2024

This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Real-time updates on order statuses, the status of clean and dirty tables, and customer preferences enable smoother coordination between front-of-house and back-of-house teams. Join our blog list: Subscribe!

2024 52

2024 Operations Front of House Social Media 52

Culinary Digital

JANUARY 2, 2024

In the ever-evolving food industry landscape, one concept stands out as a catalyst for operational efficiency, cost-effectiveness, and improved customer satisfaction: streamlined menu options. Part 4: Accelerated Service: Quicker preparation times translate into swifter table turnovers and shorter wait times for catering orders.

Menu 59

Menu Seasonal Menu Customer Experience Customer Service 59

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. In this competitive world, Restaurant Marketing requires every single person’s guest data, marketing automation, and many more that we will discuss in this blog.

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

OneDine

JANUARY 29, 2024

Traditional methods of ordering at restaurants are undergoing a remarkable transformation, ushering in the era of self-service kiosks and mobile ordering solutions. The post Revolutionizing Guest Ordering: Embracing Self-Service Kiosks and Mobile Ordering appeared first on OneDine.

Mobile Ordering 52

Mobile Ordering Ordering Customer Service Innovation 52

Bingage

OCTOBER 31, 2019

With the introduction of customer relationship management (CRM) software, businesses of all types and sizes are able to nurture and strengthen their relationships with customers in a more efficient and productive way. The modern CRM software helps businesses grow and sustain customer relationships for long-term sales.

Innovation 40

Innovation Email Marketing Point of Sale Customer Experience 40

Chowly

APRIL 17, 2024

Their recent insights, shared on a Hospitality Hangout podcast episode, shed light on innovative strategies tailored to improve digital marketing for SMBs. By understanding and optimizing each stage of the customer journey, restaurants can create memorable experiences that drive customer satisfaction, loyalty, and advocacy.

Marketing 52

Marketing Social Media Email Marketing Online Ordering 52

OneDine

DECEMBER 20, 2023

From food ordering apps to automated kitchen devices, new innovations are dramatically changing the dining experience for restaurants and customers alike. These platforms allow customers to browse menus, order food online, and have it delivered straight to their door.

Online Ordering 52

Online Ordering Customer Service Food Order Customer Experience 52

Culinary Cues

JUNE 11, 2020

We are fearful that customers will not return and customers are fearful of what is waiting for them as they venture out with loads of trepidation. Wouldn’t it make sense to not rock the boat any more – to get into our rhythm and put on a familiar face – this is, after all what out customers expect and want – right?

Restaurant Law 322

Restaurant Law Customer Service Customer Experience Food Supply 322