Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service. Image via Open Table).

Technology 107

Technology Front of House Customer Service Back of House 107

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. Communicate Company Goals and Values. Employees can get them every three months that they stay on.

Front of House 370

Front of House Back of House Communication Customer Service 370

Lavu

MARCH 6, 2020

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. Customer Engagement.

Technology 78

Technology Marketing Loyalty Program Social Media 78

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Join our blog list: Subscribe!

2024 52

2024 Operations Front of House Social Media 52

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. With a proactive mindset, you’ll supervise cooks and BOH staff, prioritizing, assigning, and delegating duties to ensure successful service execution for every customer.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand. Customers are human and humans yearn social contact and service when it comes to dining and drinking experiences.

Food 144

Food Café Customer Service Communication 144

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. ConnectSmart® Host gives restaurant hosts the tools they need to simplify the waitlists and the reservation process, which in turn, keeps everyone updated in real-time by communicating instantly with servers.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share. POS systems have evolved into operations hubs.

Online Ordering 190

Online Ordering Point of Sale Website Management Inventory 190

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Restaurant365

MAY 13, 2020

While your restaurant may never be able to prevent turnover entirely, your company can retain more employees than ever with strategic technology tools. How to reduce employee turnover with Technology. With the cost of high employee turnover, the restaurant industry is looking toward new technology tools to increase employee retention.

Technology 88

Technology Hiring Communication Tip Distribution 88

Get Beyond

DECEMBER 15, 2023

In this blog, we’ll explore effective strategies for small business owners to maintain a healthy work-life balance during the holiday season, allowing you to fully embrace the festive spirit without compromising your business’s success. Communicate with Your Team If you have a team, effective communication is paramount.

Small Business 52

Small Business Email Marketing Social Media Communication 52

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. In this competitive world, Restaurant Marketing requires every single person’s guest data, marketing automation, and many more that we will discuss in this blog.

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

QSR Automations

MAY 2, 2024

In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience. The landscape of kitchen tech is lush, and it’s never been a better time to invest in kitchen technology!

Social Media 64

Social Media Front of House Innovation Technology 64

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Logistics and Delivery ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Qu

APRIL 24, 2023

Implementing more nimble, digital-forward technology is no longer “nice to have” for quick serve and fast-casual restaurants. As Freebirds World Burrito chief technology officer (CTO) Dawn Gillis told us, fear of the unknown often keeps restaurant operators from making critical steps towards tech advancement.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

OneDine

NOVEMBER 1, 2023

EMV (Europay, Mastercard, and Visa) chip technology was a significant step forward in enhancing payment security, but recent advancements in contactless payment methods have raised questions about the future of EMV. It enables secure communication between devices over short distances, facilitating quick and secure transactions.

Technology 52

Technology 2014 Customer Experience Communication 52

Clover - Restaurants

MAY 10, 2024

Digital marketing also helps you build stronger relationships with your current customers. Using platforms like email, you can send loyalty deals, special offers, and restaurant news that keeps customers coming back. For example, pay-per-click ad services may not include the budget you’ll have to allocate for the ads themselves.

Marketing 52

Marketing Email Marketing Social Media POS 52

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Track customer feedback in your restaurant manager log.

Management 158

Management Management Employee Relations Communication 158

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Future Food

DECEMBER 5, 2019

Trends are no longer limited to the cuisines on offer or the style of service. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. Service Excellence at every price point.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

MBB Hospitality

NOVEMBER 28, 2023

Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. Robust Restaurant Marketing Effective marketing goes beyond mere exposure; it’s about creating an emotional connection with your customers.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

PathSpot

APRIL 1, 2024

This blog post explores different approaches in which hotel restaurants can successfully achieve these pivotal objectives. This guarantees adherence to local and federal regulations and fosters confidence and trust among customers.

Food Safety 40

Food Safety Hotels Food Audits 40

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Track customer feedback in your restaurant manager log.

Management 142

Management Management Employee Relations Communication 142

Sling

DECEMBER 10, 2023

Note how the business manages its employees , markets its products, provides customer service , and develops its business model. 2) Research laws that apply to the food service industry Starting a food service business of any kind comes with a long list of laws, rules, and guidelines. your target market).

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78

Hot Schedules

MAY 25, 2021

T oday we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR). How is Fourth’s MacromatiX’s solution helping the leading quick service businesses in the world? I am Fourth. Vanya Dimitrova. Scrum Master. Gospodin Gochev. Principal Software Developer.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 222

Seating Email Marketing Marketing SEO 222

Goliath Consulting

SEPTEMBER 6, 2022

Take note of how they interact with customers and co-workers. This is evidently why more iPad restaurant POS systems and AI-inspired technology are being utilized in many restaurants. Gen-Z was born into the digital world, so they function best with technology, up-to-date software systems, and Wi-Fi. Communication preferences.

Hiring 78

Hiring Communication Training Email Marketing 78

Focus POS

APRIL 14, 2020

Here are a few things the most successful restaurants have in common: Satisfying Customer Experiences. This may sound like another obvious answer, but what goes into a satisfying customer experience changes as customer expectations evolve. Currently, conveniences like online ordering and delivery services are most popular.

Point of Sale 129

Point of Sale Loyalty Program Customer Service Customer Experience 129

Future Food

MAY 20, 2020

Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Additionally each table is equipped with a draw to restock after every customer. Great for customers and great for business! (As which brings me to my next point, Tech…).

Hospitality 113

Hospitality Food Customer Service Food Order 113

Modern Restaurant Management

FEBRUARY 28, 2020

When cell phones got smart, they became the shiny new technology toy. Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. Frictionless Hands-Free Response is Becoming Commonplace.

Marketing 141

Marketing Fast Casual Entertainment Article 141

MadMobile

JUNE 8, 2023

In this blog, we will dive into the best features to look for when considering which POS system to invest in for your small business. Easy-to-use POS terminals Modern point of sale (POS) technologies are integral to keeping your business moving. Analyzing restaurant data can better help you understand what your customers prefer.

Small Business 52

Small Business POS Point of Sale Online Ordering 52

Goliath Consulting

MAY 19, 2020

It can be stressful to manage a growing catering business without relying on technology. According to Daniel Smith, writer for QSR Magazine, “technology is playing a prominent and escalating role in catering. According to Daniel Smith, writer for QSR Magazine, “technology is playing a prominent and escalating role in catering.

Catering 151

Catering Social Media Loyalty Program Online Ordering 151