Deliverect

APRIL 21, 2021

Last week we reached 30 million orders processed across our 30 markets around the world. From day one, we have been rooted in our deep commitment to helping the food and hospitality industry succeed and also pivot. 30 million orders milestone. And we’re continuing this pace, now averaging more than one million orders per week.

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Ordering Online Ordering Food Order Customer Service 124

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

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Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. In addition, many restaurants are now using digital menus in-house.

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Customer Service Dietary Restrictions Delivery Online Ordering 167

7 Shifts

DECEMBER 6, 2023

The Colorado Overtime and Minimum Pay Standards Order (COMPS order) #38 defines who is considered a tipped worker in the state. This definition lines up with The U.S. Colorado is in the process of evaluating new legislation ( COMPS Order #39 ) that would further expand employees’ rights regarding tips.

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Tip Distribution Restaurant Law Employee Relations 2024 195

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

2024 203

2024 Online Ordering Website Management 2023 203

Restaurant Clicks

NOVEMBER 5, 2021

Olive Garden is a family favorite for delicious Italian-style comfort food. With the tagline, “We’re all family here,” Americans would agree this is an ideal spot to gather for great food and fun times with loved ones. When you’re in the mood for variety, order this dish to get three distinct tastes.

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Ordering Menu Back of House Dietary Restrictions 104

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Food Delivery and Service Robots.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Customer Service 203

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. I figured if I was curious, readers would be too.

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Sustainability Book Waste Food Supply 196

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 203

Marketing Social Media SEO Front of House 203

Modern Restaurant Management

MARCH 4, 2022

The food service industry has had a tough couple of years, and a large part of what has kept restaurants afloat has been a move to digitalization. Dine and dashes might not be possible when orders are made over delivery apps, but unscrupulous diners have found a way: ordering a delivery and initiating a chargeback.

Customer Service 237

Customer Service 2022 Food Order Delivery 237

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. Go All Out with Online Ordering. Digitize Your Menu.

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2021 Technology Online Ordering Email Marketing 208

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

Fine Dining 135

Fine Dining Mobile Ordering Dine-in Definition 135

Restaurant Clicks

OCTOBER 27, 2021

You can’t just leave a restaurant named after dessert without actually ordering dessert. If you’re a fan of New York-style strawberry cheesecake, then this is definitely a choice that will leave you satisfied. There are even white chocolate curls on the back, just in case you needed another reason to order a piece.

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Ordering Back of House Take-out Definition 102

SpotOn

MARCH 19, 2024

In 2023, SpotOn debuted both Seat & Send , a first-of-its-kind waitlist feature, and a suite of new, maximally flexible hardware to help keep its clients competitive in an industry facing rising food and labor costs with already razor-thin margins.

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. They became even more cost-efficient, food waste conscious and generally more responsible.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

Transact

OCTOBER 25, 2022

But Taco Mac’s road to growth faces many of the same challenges that other brands are encountering in 2022: labor has never cost more, and it’s difficult to properly staff a restaurant in order to keep up with demand. We’re definitely the same as everyone else in that we’ve had to find ways to do more with the same or fewer team members.”.

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Sports Bar Back of House Food 147

Modern Restaurant Management

JANUARY 13, 2022

Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Here are some key tips you should have on top of your mind: Factor in accurate food preparation and cooking timings to avoid letting down your diners.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Modern Restaurant Management

FEBRUARY 4, 2022

Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

2022 218

2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal?

Delivery 197

Delivery Menu Mobile Ordering Online Ordering 197

Modern Restaurant Management

JULY 21, 2022

While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. In the 2022 Q2 Trends Report , nearly one in three consumers reported ordering "more or much more" from their favorite QSRs (up from 21 percent in Q1). QSR net sales are up 1.4

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2022 2005 Fast Casual Consumer Goods 178

Modern Restaurant Management

NOVEMBER 13, 2023

99 cents, and are added to orders that exceed a minimum cost. By instituting these fees, point-of-sale companies are undermining restaurant profits every time a customer places an online order. Unfortunately, these fees discourage customers from ordering in the first place. Have you looked at ordering food online lately?

Point of Sale 123

Point of Sale POS Back of House Customer Service 123

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Sante

DECEMBER 8, 2020

Chefs and restaurant owners decide to start their business because of a love for food and a desire to bring that food to the mouths of people in their community. But when you start running a restaurant, the day-to-day management can leave owners with less time to focus on what they love — the food and the customers.

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Front of House Operations Back of House POS 130

The Restaurant Times

FEBRUARY 19, 2022

Fine dining is an all-encompassing experience that includes elegant and sophisticated services as well as the highest-quality food. Celebrity chefs, experienced waitstaff and bartenders, and occasionally sommeliers or other food and beverage professionals will assist you in making food and beverage selections.

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Fine Dining Definition Fast Casual Customer Experience 52

Modern Restaurant Management

JANUARY 23, 2024

It’s definitely a big and bold move to make for any brand, but with full faith in their new direction, I’m sure they will see success. Big changes are happening in modernization, innovation, food technology, and more, and if you’re not adapting, you simply won’t make it. Were you surprised?

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Leadership Consumer Goods Customer Experience Franchise 100

Ordyx

JANUARY 10, 2019

If your restaurant still hasn’t made the addition of online ordering, it’s possible you may not yet see the immediate need. And if you’re still hesitant about making the jump for online ordering, consider the following ways that it can help to increase and foster your customers base, boost efficiency, and increase sales.

Online Ordering 52

Online Ordering Ordering Social Media Food Order 52

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Apicbase

MARCH 25, 2024

Managing inventory and supplier ordering is like juggling flaming torches while riding a unicycle (which also happens to be on fire). Demand forecasting for restaurants puts out the flames, takes the guesswork out of purchase orders and streamlines the supply chain. What are the benefits of demand forecasting in food service?

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Inventory Management Management Kitchen Safety 52

Perfect Daily Grind

JUNE 29, 2022

For coffee shops and other hospitality businesses, a rush is when a large number of customers order over a short period of time. She explains that baristas take orders at the register, online, over the phone, through delivery apps, and at the drive-thru. Daniel Murphy is the founder and CEO of Black Fox Coffee in Brooklyn, New York.

Customer Service 156

Customer Service Online Ordering Customer Experience Food Order 156

Modern Restaurant Management

JULY 20, 2021

Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across “RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.”

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

ChowNow

OCTOBER 28, 2020

In the beginning of March 2020, their three New York locations launched their own branded online ordering with ChowNow. Since then, they’ve served 3,857 online orders to 2,475 guests. I actually came to ChowNow because I was looking to have my own personal online ordering platform. They just order delivery.

Online Ordering 148

Online Ordering Customer Experience 2008 Delivery 148

Restaurant Clicks

OCTOBER 24, 2021

Although Chinatown is now a huge tourist attraction full of incredible food, shops, and museums, it was initially created out of necessity. It wasn’t really cleaned up until the early part of the last century when people began flocking there for the food and culture. You should definitely try their dumplings. Order Online.

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Online Ordering Food Order Back of House Seasonal Menu 105

Restaurant Clicks

NOVEMBER 8, 2021

Even better, the region is home to some of the best fast food restaurant chains globally. We all have a favorite fast-food chain. These locations are where most individuals run to for comfort food when they are feeling the blues or on their diet cheat days. 11 Best Southern Fast Food Restaurants.

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Food Customer Service Back of House Food Order 92

Restaurant Clicks

DECEMBER 24, 2021

So whether you’re in the mood for locally-sourced food or classic brunch fare, you’ll find it in Sacramento. Their brunch menu is exceptional, too, with comfort food style breakfasts and lunches that really hit the spot. Personally, I prefer more savory food at The Porch Restaurant & Bar. Order Online.

Front of House 110

Front of House Online Ordering Fine Dining Back of House 110

Restaurant Clicks

JULY 20, 2021

Food trucks are great because they are a quick and easy way to get some delicious food while you are sightseeing in this beautiful coastal city. Basically, whatever you are hungry for, you can find it in one of Fort Lauderdale’s many food trucks. Discover the best food trucks in Fort Lauderdale, Florida.

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Food Truck Food Fast Casual Online Ordering 78