Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. People traveled cross country to experience these chef extravaganzas. The entire experience was elevated and so were prices.

Back of House 390

Back of House Food Supply Government Dine-in 390

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Take care of your employees and vendors and they will take care of your paying customers. If you are not sure, try going through a service without one. www.harvestamericacues.com BLOG.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Guests will come for the food and the service, but they become raging fans of a restaurant with a story.

Food Truck 319

Food Truck Back of House Education Training 319

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Don’t think service – think hospitality. [] MAKE SURE EVERYTHING IS SPOTLESSLY CLEAN.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Gourmet Marketing

JANUARY 29, 2021

With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel. Travel will look different after the pandemic ends, and your guests will expect you to go above the extra mile to gain their trust.

Hotels 40

Hotels Travel Insurance Email Marketing 40

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Diversity has been natural in the restaurant business since it’s beginning.

Travel 367

Travel Small Business Point of Sale Back of House 367

Culinary Cues

APRIL 9, 2020

Since the days of early merchant travelers during Medieval and Renaissance days – restaurants have been integral to societal development and the sophistication of people. When restaurants return they must understand that service and food are equal in importance to the guest. www.harvestamericacues.com BLOG. Remember the TDE.

Customer Experience 491

Customer Experience Customer Service Dine-in Sports 491

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value. Gratuity (merit based) provides incentive linked to exceptional performance.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Gourmet Marketing

JULY 31, 2020

Business travel took a hit when COVID-19 began, and the hotel and travel industry felt its effects. However, now that states are reopening, companies are discussing traveling once again, even if it may be limited. Once business travel starts to pick back up, travelers will want a safe and comfortable place to stay.

Travel 44

Travel Hotels Loyalty Program Email Marketing 44

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle has done a fantastic job of staying positive with their online presence.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Logistics and Delivery ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

APRIL 25, 2021

At the other extreme – an extraordinarily prepared, multi-course meal, touched by accomplished cooks, presented on a plate of fine china, in a pristine environment, with attentive service and complemented by exceptional wines will reveal all that food might attempt to be. The over-riding objectives are fast, consistent and affordable.

Food 418

Food Fine Dining Café Customer Experience 418

Culinary Cues

FEBRUARY 20, 2024

It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. It’s no different in great restaurants.

Coaching 350

Coaching Small Business Café Entertainment 350

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. For some customers, digital touchpoints may be the only ones they have with your brand. Prioritize Digital Experiences.

Loyalty Program 204

Loyalty Program Mobile Ordering Customer Experience Online Ordering 204

Modern Restaurant Management

DECEMBER 11, 2020

This is a perfect time to get in front of your customers with meaningful content that reinforces your brand and positions you as a thought leader. This is a great time to up your game in social media, blogs, and media placements on trending news topics. This is also a great time to guest blog and contribute on social media often.

Social Media 216

Social Media Consumer Goods Online Ordering Leadership 216

Future Food

MAY 25, 2021

As I travel the country again working in various cities and visiting a wide range of food service venues, it is more obvious than ever before, that there is a shortage of adequately trained food and beverage service professionals. This article is one in a series of industry-focused blogs called the ‘Hospitality Mindset’.

Customer Service 148

Customer Service Small Business Food Safety Training 148

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen. www.harvestamericacues.com BLOG.

Small Business 410

Small Business Customer Experience Customer Service Seasonal Menu 410

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. You might also decide to create a custom landing page for visitors from social media. For example, check out how Pizza Express has enticed customers to dine with them with its free dough balls advert.

Social Media 198

Social Media Advertising Events Customer Experience 198

7 Shifts

MAY 15, 2020

Disclaimer: This blog is intended as a quick summary of health screening requirements and should not be used in place of professional legal advice. Health screening requirements: Temperature, symptoms, exposure (such as travel). Health screening requirements: Temperature, symptoms, travel, exposure. New Mexico. North Carolina.

Document 347

Document Employee Relations Reference Travel 347

7 Shifts

JULY 10, 2020

Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] Don’t forget to ask about their costs for services and discuss a joint marketing or partnership plan that you’re both comfortable with. 1 Set goals for the event ?? Food influencers don’t come free, though, they’re business people too!

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

JUNE 10, 2020

Does your hotel spend a large portion of its budget marketing a facility or service that cannot be used at the moment? Remember your audience, what do your customers come to you for? Your peaceful location plus your spa facilities may be what tempts customers to visit you regularly. Reassure Your Customers of Safety Measures.

Hospitality 207

Hospitality Marketing SEO Social Media 207

Modern Restaurant Management

MARCH 19, 2020

One of the most fundamental principles underpinning any business is to understand your customers; that way you tailor your offering around their needs. This blog has done a great job of teaching you how to spot fake followers to avoid getting scammed. Something like: “Hi [name], I’m the manager here at [restaurant name].

Influencer 213

Influencer Marketing Social Media Online Ordering 213

The Rail

MARCH 7, 2023

By Sarah Jarosz, Contributor Social media has revolutionized how businesses market their products and services, and restaurants are no exception. Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness.

Social Media 119

Social Media Customer Experience Small Business Influencer 119

Future Food

OCTOBER 20, 2020

The one cautionary side to this new equilibrium is travel. The dearth of overseas travel opportunities and the re-direction of holiday spending to Australian hospitality were, and will be, one of the key sources of spending on Australian F&B in 2020 and 2021. First off, Australians will start to go overseas again.

2022 145

2022 Design Food Back of House 145

Hot Schedules

SEPTEMBER 14, 2020

Many hotel brands are offering optional housekeeping services, based on the idea that guest preference will be to not have personnel enter their room after check-in. As major hotel brands market their new cleaning programs to draw in nervous travelers, it’s critical that your staff are able to deliver on that promise. read more.

Hospitality 78

Hospitality Management Management Employee Relations 78

Future Food

NOVEMBER 7, 2021

Less human interaction will advance the involvement of robots in food preparation, service and delivery, prompting enhanced labour and operational efficiencies. Menus and food designed to travel. The uprise in delivery has manifestly changed chef’s thinking and influenced menu development.

2022 148

2022 Food Supply Entertainment Hospitality 148

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service. Image via Open Table).

Technology 107

Technology Front of House Customer Service Back of House 107

Sling

AUGUST 30, 2021

In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. A strong hospitality marketing program can even be helpful for businesses that deal with private customers and clients. 2) Focus On Local Customers. What Is Hospitality Marketing?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. Registering for the Glovo service is completely free of charge. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Point of Sale Delivery 78

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. Registering for the Glovo service is completely free of charge. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Point of Sale Delivery 78

Hot Schedules

JUNE 17, 2021

I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Don’t just assume your employees know the best way to accomplish tasks and interact with customers. 5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. Read More.

Retail 88

Retail Communication Employee Relations Hotels 88

The Restaurant Group

OCTOBER 26, 2023

First, it means convenience—customers don’t want to drive or walk too far for most restaurants. Parking is another critical matter, unless you are in an area where people travel primarily by foot or through public transportation. Interested in our service? Easy access means along main streets and bustling commercial areas.

Transportation 78

Transportation Customer Service Education Design 78

Hot Schedules

FEBRUARY 23, 2022

Like major credit cards and membership associations, large brands have the resources to pool together significant discounts across myriad products and services, which they’re able to offer employees. Every service industry workforce is filled with ambitious high schoolers, college dropouts, and degree holders alike. Konference.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Hot Schedules

DECEMBER 7, 2021

While diners and other service consumers may be willing to shell out more for an experience, the nature of retail purchases mean consumers know of price hikes before even selecting an item. Communicating new initiatives with customers and employees builds trust and loyalty that pay off over the long run. million U.S.

Retail 78

Retail Employee Relations Hotels 2022 78

Culinary Cues

MARCH 16, 2020

What many outside of those who work in hotels, travel industries, restaurants, cafes, and coffee shops, do not realize is just how fragile this business is. Think about it as paying forward for the great service they will again provide once things settle down. www.harvestamericacues.com BLOG. Hope springs eternal.

Café 349

Café Hotels Certification Point of Sale 349

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face. Image via Andrew Boskovich).

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Physical service is still valued. But as restrictions ease, many guests want to return to physical service.

2021 190

2021 Guest Recovery Online Ordering Point of Sale 190