Modern Restaurant Management

JUNE 19, 2023

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers.

Mobile Ordering 188

Mobile Ordering Sports Travel Customer Experience 188

Culinary Cues

AUGUST 19, 2023

Many only stayed in business for a few months, but some were able to weather the storm of the depression and carry-on serving thousands of customers every week, allowing them to stay afloat. Restaurants have always been there as an oasis for people when times are tough. Ah, but not everyone suffered during the depression.

Hotels 339

Hotels Influencer Compost Recycling 339

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle Shares Stories of Happiness.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. These numbers may be troubling, but to address these issues, restaurants must focus on providing the best service they can within their budgets. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Culinary Cues

JANUARY 8, 2021

So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. will find themselves in the winner’s circle. [] FLEXIBILITY. If this is your M.O.

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2021 Social Media Kitchen Safety Restaurant Law 463

7 Shifts

MAY 1, 2020

This is where you can get involved—by offering versions of your classic dishes to customers to heat and prepare at their leisure. . Some restaurants are leveraging their relationship with distributors to set-up pop-up grocery stores in their dining areas while customers wait for food orders—or to pick up some essential goods.

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FOH Online Ordering Delivery Food Supply 364

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. ” Take a minute now and think of five things that you believe bring your customers back time and again. .” ” Take a minute now and think of five things that you believe bring your customers back time and again.

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Customer Service Seating Consumer Goods Customer Experience 167

Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. People traveled cross country to experience these chef extravaganzas. The entire experience was elevated and so were prices.

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Back of House Food Supply Government Dine-in 393

Gourmet Marketing

JANUARY 29, 2021

With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel. Travel will look different after the pandemic ends, and your guests will expect you to go above the extra mile to gain their trust.

Hotels 40

Hotels Travel Insurance Email Marketing 40

Modern Restaurant Management

APRIL 24, 2023

Start contacting customers in August to plan for holiday parties, but spend the first half of the year honing your catering operation. Just about all of my customers cater, and these are a few of the tips that I usually provide. When the catering manager calls back, they should sound excited to cater the customer’s event!

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Catering Website Management Point of Sale Travel 197

Modern Restaurant Management

JANUARY 28, 2020

33 percent of consumers say they would be willing to pay a higher fee for faster delivery service. The goal of your delivery program should be viewed as a way to drive incremental revenue while building an expanded customer base. You don’t want to go too far if your food doesn’t hold up to the elements of travel.

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Delivery Consumer Goods Online Ordering Customer Service 213

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Take care of your employees and vendors and they will take care of your paying customers. If you are not sure, try going through a service without one. They can’t sell a product that they don’t know.

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Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Diversity has been natural in the restaurant business since it’s beginning.

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Travel Small Business Point of Sale Back of House 371

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Don’t think service – think hospitality. [] MAKE SURE EVERYTHING IS SPOTLESSLY CLEAN.

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Fine Dining Front of House Customer Service Customer Experience 396

Gecko Hospitality

JANUARY 13, 2023

In ancient times, it meant extending a welcome to travelers or offering a home away from home. In the early days, locals used to let travelers rest on kitchen floors or other extra spaces during their journey. This eventually gave birth to lodging services and by the 1700s, inns came into being. A Time of Luxury and Service.

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Hospitality Tourism Innovation Hotels 88

Gourmet Marketing

JULY 31, 2020

Business travel took a hit when COVID-19 began, and the hotel and travel industry felt its effects. However, now that states are reopening, companies are discussing traveling once again, even if it may be limited. Once business travel starts to pick back up, travelers will want a safe and comfortable place to stay.

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Travel Hotels Loyalty Program Email Marketing 44

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Guests will come for the food and the service, but they become raging fans of a restaurant with a story.

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Food Truck Back of House Education Training 322

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle has done a fantastic job of staying positive with their online presence.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Fluctuating service quality from one server to the next.

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Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 17, 2022

Here are a few ideas for restaurant and bar owners to consider in an effort to continue to serve up good eats and top-tier service during the winter season. Keep Customers Informed on Social Media. It is key for restaurant and bars to use social media to communicate with their customers. Offer Specials and Competitive Pricing.

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Social Media Seasonal Menu Customer Service Consumer Goods 189

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. There are generally two approaches.

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Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

OCTOBER 26, 2022

Although these fees can be a growth inhibitor, innovative credit card processing software, services and solutions can help drive growth and mitigate the impact of rising interchange fees. merchants who accepted credit cards as payment for goods and services paid $105.23 A customized approach makes certain that this does not happen.

Consumer Goods 179

Consumer Goods Restaurant Law Audits Customer Service 179

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Living Like a Local : With the increase of “slow travel,” more consumers are emphasizing connection with local people and culture vs. more traditional tourist behaviors.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 189

Technology Fast Casual Waste 2023 189

Culinary Cues

APRIL 9, 2020

Since the days of early merchant travelers during Medieval and Renaissance days – restaurants have been integral to societal development and the sophistication of people. When restaurants return they must understand that service and food are equal in importance to the guest.

Customer Experience 494

Customer Experience Customer Service Dine-in Sports 494

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. In-app pre-ordering solutions to help with food waste.

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Technology Mobile Ordering Customer Service Food Order 197

Modern Restaurant Management

SEPTEMBER 17, 2022

Batching for Speed and Service : Top bartenders continue to innovate around batching their cocktails, including both partial (batching only non-perishable items) and full batching, driven by the need for speed and to improve quality and consistency in cocktail preparation, which allows for more time to connect with guests.

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Guest Recovery Consumer Goods Hotels Beverage 189

Culinary Cues

APRIL 22, 2024

In fact, our business is based on the concept of gathering in a special place where service with a smile was the obvious complement to “breaking bread”. Not that I mind, but oftentimes the cashiers that are there no longer bag your purchases, that’s the consumer’s job now. Bread has always been a given.

Consumer Goods 287

Consumer Goods Pricing Customer Experience Hospitality 287

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Despite having supportive local residents, Ocean City is still largely a destination town.

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2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

MARCH 22, 2022

Restaurant owners must develop new ways to work more efficiently and attract more customers. Scanning these barcodes lets customers view menus, order and pay on their mobile devices—this reduces physical interactions to keep diners and employees safe. Food Delivery and Service Robots. Technology in the Restaurant Industry.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Customer Service 203

Modern Restaurant Management

JUNE 6, 2022

Most restaurants took advantage of al fresco dining or turned to alternative pick-up and delivery service methods to regenerate revenue. Other restaurants turned to hotels to attract new customers and strengthen their existing customer base.

Hotels 180

Hotels Customer Service Beverage Customer Experience 180

Modern Restaurant Management

MAY 10, 2021

With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. While the safety of guests and staff should remain the top priority, there are a few strategic ways that operators can elevate their service to retain and grow business right now. Differentiated Dining.

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Food Safety Customer Experience Customer Service Entertainment 195

Modern Restaurant Management

SEPTEMBER 29, 2023

Bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance, and cleaning service. Get your equipment serviced regularly by an experienced technician. Take a hard look at your systems and procedures and make changes as necessary to ensure your staff, customers and business stay safe.

Bar 189

Bar Kitchen Safety Equipment Insurance 189

Modern Restaurant Management

OCTOBER 20, 2020

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Plenty of services exist to take care of the tricky parts. But in a ghost kitchen, employees are the customer.

Front of House 203

Front of House Kitchen Safety Food Back of House 203

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. Now, customers can even order remotely from their own devices. Only offering one touchpoint for ordering can come across as antiquated to many travelers or patrons.

Technology 212

Technology Point of Sale POS Mobile Ordering 212

Modern Restaurant Management

JULY 27, 2022

.” I am seeing a significant increase in restaurant clients’ inquiries regarding adding various service charges as a way to avoid raising menu prices. In many states, service charges are subject to sales tax and need to be added prior to sales tax calculation. “As a chef and as a customer. Everything matters."

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2022 Fast Casual Customer Service Food Safety 180

Social Hospitality

AUGUST 13, 2020

Customer service drives the hospitality industry forward. Implement innovative solutions if you want to preserve and grow your brand.

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Customer Service Innovation Hospitality Travel 195