Squirrel Systems

MARCH 8, 2024

This blog post will explore the current state of robotics in restaurants, examine its benefits and challenges, and speculate on how this technology might evolve. These robots use sensors and navigation algorithms to move around the dining area, avoiding obstacles and ensuring a smooth delivery of customer orders.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

Typsy

JANUARY 25, 2021

Websites are an absolute must-have for your hospitality business. Your online presence can help you find reach new customers, and keep the ones you already have engaged with your brand! If the user experience is too confusing, or people feel like you're wasting their time, they'll leave your site and probably won't come back.

Design 160

Design Hospitality Waste Customer Experience 160

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening. www.harvestamericacues.com BLOG. CAFÉ Talks Podcast.

Customer Experience 367

Customer Experience Café Training Hospitality 367

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. The Customer 19.

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Hospitality 2020 Food Point of Sale 145

Culinary Cues

AUGUST 21, 2023

It was interesting, somewhat absurd, but life changing for those in the profession and for the way people viewed the restaurant experience. The entire experience was elevated and so were prices. People traveled cross country to experience these chef extravaganzas. Some partnered to this end, while others struggled or closed.

Back of House 390

Back of House Food Supply Government Dine-in 390

Future Food

NOVEMBER 16, 2020

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. Let us be clear from the outset, it is all about sales.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? To achieve Enlightened Hospitality you need to hire “51 percenters with 5 core emotional skills.”

Book 370

Book Management Management Restaurant Law 370

Future Food

AUGUST 29, 2019

Bavel, LA - Hospitality Design Award Finalist Image Via Bavel DTLA. WHEN IS HOSPITALITY NOT HOSPITALITY? We talk a lot about Hospitality here at Future Food, so it is interesting to note that what we think it means is not a universal definition. In the US, Hospitality means Hotels. Cracking the Language Barrier.

Hospitality 68

Hospitality Hotels Tourism Customer Service 68

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Don’t assume anything until your experience proves that it is warranted. A new restaurant will open up and lure your customers away.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. After a few moments of silence I walked her through the process of overcoming the fear of making a decision and presented her with a way to be a customer hero in the moment. www.harvestamericacues.com BLOG. STEPS IN FINDING THE CURE.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Culinary Cues

JUNE 14, 2022

SECOND: As large chains and corporate restaurants seek to find solutions through efficiency using technology and dumbing down menus, independents must re-invigorate their commitment to hospitality, person-to-person contact, creativity, and customer experiences. www.harvestamericacues.com BLOG. Remember only 1.4%

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468

Culinary Cues

AUGUST 19, 2023

Many, saw restaurants and taverns to be American while exposing others to their food, beverage, and style of hospitality. Many only stayed in business for a few months, but some were able to weather the storm of the depression and carry-on serving thousands of customers every week, allowing them to stay afloat.

Hotels 335

Hotels Influencer Compost Recycling 335

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Restaurant365

APRIL 16, 2021

With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food. These ordering platforms charge multiple fees to your customers and also have high commission rates (typically 10-15% of the order total).

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? If not, “can” it.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Culinary Cues

OCTOBER 27, 2020

My experience, and I will note that it may not be everyone’s experience, is that kitchens tend to attract a broad array of staff members who come from environments where discipline is not always the norm. There is comfort in the ability to achieve concrete objectives – a well-prepared plate of food and a satisfied customer.

Uniforms 463

Uniforms Airlines Food Order Fine Dining 463

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? HOSPITALITY FIRST. How do you make it come alive with hospitality? FIND WAYS TO MAINTAIN THE EXPERIENCE. Look around you – the restaurants that are open at some level are not focused on creating experiences anymore.

Social Media 436

Social Media Communication Loyalty Program Training 436

Future Food

AUGUST 16, 2021

Forward Thinking Food and Hospitality Culture to Drive FIFO worker Retention. Future Food have been working with multinational companies in the remote mining and resources sector over the past three years to improve the working life of their FIFO employees through modernised food and hospitality standards. Image via Coastlive.

Hospitality 78

Hospitality Food Catering Article 78

Veloce POS Blog

AUGUST 10, 2023

Discover how VelPay by Veloce addresses major issues in the hospitality and catering industry. By simplifying processes, eliminating double entry errors, and speeding up order processing, VelPay helps restaurants deliver a better customer experience while increasing their profitability.

Sustainability 52

Sustainability Hospitality POS Catering 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

MAY 21, 2023

Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining. We all have personal opinions and beliefs, some are founded in family tradition, levels of education, heritage, or previous work experiences. Wait a minute!

Technology 335

Technology Social Media Back of House Front of House 335

Culinary Cues

APRIL 18, 2023

Stop believing that the ingredients you use come off the back of a truck. [] THINK VALUE, BUILD EXPERIENCES: Simply raising prices is not the right solution to sagging profitability. Value goes way beyond price, it must include memories, excitement, personal attention, hospitality, education, and a generous dose of WOW!

Food Truck 319

Food Truck Back of House Education Training 319

Focus POS

DECEMBER 19, 2019

You will also have to take shifting industry trends, evolving customer demands, and your competitors into consideration. Choose hospitality POS software with cloud functionality so that you can view your data and manage your business remotely, wherever you are and at any time through any internet-connected device.

POS 107

POS Hospitality 2020 Loyalty Program 107

QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience. Join our blog list for monthly updates: Subscribe!

Technology 52

Technology Front of House Back of House Social Media 52

Future Food

APRIL 17, 2019

Positioning Your Shopping Centre’s Food & Hospitality For The Future. FOOD, HOSPITALITY, ENTERTAINMENT & BEAUTIFUL SPACES! As Shopping centres are changing rapidly, food and hospitality is central to the business case, physical environments are crucial in creating the Centre’s Point of Difference (P.O.D.).

Hospitality 92

Hospitality Food Entertainment Retail 92

Future Food

OCTOBER 5, 2021

The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand.

Food 144

Food Café Customer Service Communication 144

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. For the average restaurant, that means serving four more customers a day. Does your restaurant have core values that guide the customer and employee experience? The Solution: Check your culture.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

MAY 18, 2020

As we continue to fight this pandemic that we still know so little about, and try to gradually open up the economy with a keen eye on public safety – it will be restaurants and other hospitality businesses that suffer the longest. HEALTHCARE: Typically, working in a hospital is not at the top of many cooks’ career lists.

White Paper 519

White Paper Certification Food Safety Food Supply 519

Typsy

MARCH 28, 2022

What is the first thought that comes to mind when talking about an aggressive customer? The stereotype of a privileged person who demands proper service, screaming and shouting; without concern for the hospitality staff serving them.

Hospitality 88

Hospitality Customer Service Customer Experience Blog 88

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. Profit margins are slim, quality control becomes a concern, and app users typically don’t discern between the delivery service and the restaurant in the event of a bad experience. . Delivery is about speed. It’s about who can get there the fastest,” Valade said.

2019 103

2019 Hospitality Employee Relations Leadership 103

Future Food

MARCH 10, 2020

Did you know there is a sustainable volume of food and hospitality revenue for every project? Determining a hospitality strategy that maximises food and hospitality revenue is the goal that many of our clients wish to resolve when they partner with Future Food. Without this vital piece of information, nothing can proceed.

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Sustainability Hospitality Food Customer Experience 78