7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? To achieve Enlightened Hospitality you need to hire “51 percenters with 5 core emotional skills.”

Book 370

Book Management Management Restaurant Law 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. Profit margins are slim, quality control becomes a concern, and app users typically don’t discern between the delivery service and the restaurant in the event of a bad experience. . Foster a Strong Culture to Connect with Employees. Delivery is about speed.

2019 103

2019 Hospitality Employee Relations Leadership 103

Hot Schedules

JULY 15, 2021

Hospitality systems can’t undo labor legislation, failed harvests or political turmoil, and with hotels in urban markets still seeing revenues dip as much as 52 percent compared to 2019, operators need to utilize every possible method to cut costs. It’s good for customers too, as dishes are consistent and quality control stays high.

Pricing 148

Pricing Management Management Cash Management 148

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Hot Schedules

JULY 26, 2021

Rather than limiting inventory or reducing the customer experience, here are five ways the right retail scheduling solution empowers managers to cut costs through efficient workforce management — without burning out the staff. Only after reviewing this data can managers make informed decisions regarding employee overtime.

Retail 148

Retail Point of Sale Employee Relations Inventory 148

Hot Schedules

NOVEMBER 20, 2020

Continues Focus on Hospitality and Retail Success. H otSchedules was created in 1999 to solve one of the hospitality industry’s most complex problems: keeping teams connected. A continued focus on hospitality and retail success. HotSchedules Gets a New Look. Simplified processes to reach our teams, globally.

Retail 78

Retail Customer Service Hospitality Hotels 78

QSR Automations

DECEMBER 22, 2023

It’s no secret that the last few years have been chock-full of hurdles for restaurants and hospitality. Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Hot Schedules

APRIL 17, 2020

With the opening of R2, Rivera and team had to pivot from providing great guest experiences at their storefront to finding ways to bring the heart of the new concept into people’s homes. Related Posts. This has been a challenging year for anyone working in restaurants and hospitality. Coming SOON! Chef Rosana Rivera.

2006 144

2006 Blog 2018 Catering 144

Hot Schedules

MARCH 29, 2021

For only a short span of time, he now has the experience and the expertise to point out his personal learnings along the way of progressing as a Product Owner. Another responsibility of the Product Owner is to ensure that the development tasks meet customer requirements. Related Posts. Where Business Meets Technology.

Technology 148

Technology Insurance Healthcare Recruiting 148

Hot Schedules

NOVEMBER 3, 2021

For these travelers, the dining experience will be back on the menu. Also consider doing tapas-style dishes with your menu staples or customer favorites. The modern traveler is increasingly diverse and looking for diverse experiences. Related Posts. What Hotel Menu Trends Will Define 2022? Don’t forget menu labeling!

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Hot Schedules

JUNE 22, 2020

HotSchedules makes product enhancements to meet new city and state regulations that ensure customers remain compliant. Industry Retail, Hospitality, Food Service Restaurants, Retail, Hotels, Building services, Healthcare, Manufacturing, Warehouse services. Employees 250+ employees 50+ employees in Chicago.

Audits 97

Audits Employee Relations Restaurant Law Customer Service 97

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Future Food

JULY 2, 2019

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. What is clear is that food is the key consideration for diners - customers want and demand good food.

Customer Service 68

Customer Service Employee Relations Hospitality Fine Dining 68

Future Food

FEBRUARY 25, 2020

The sustainability of any restaurant or F&B business is always dependant on meeting the needs of the intended target market and remaining relevant to those customer segments with authentic food and a range of promotions, offers and experiences that encourage repeat patronage. Image via News.qq).

Sustainability 88

Sustainability Social Media Communication Customer Experience 88

Harbor Touch

NOVEMBER 21, 2022

This blog post will give you some valuable tips on how to open a bar that will keep people coming back for more. Becoming an entrepreneur and opening up your bar can be a very challenging and rewarding experience. Select an area with high foot traffic and plenty of potential customers. So let’s get started! Do your research.

Bar 78

Bar License Restaurant Law POS 78

Hot Schedules

DECEMBER 19, 2019

T he software and systems that serve today’s hospitality industry are constantly gathering data. They amass a huge amount of information about how customers behave. They amass a huge amount of information about how customers behave. Learn more about Data & Analytics for Hospitality. Related Posts.

White Paper 78

White Paper Allergens Download Kitchen Safety 78

Hot Schedules

OCTOBER 27, 2020

Employee benefits services. When you partner with a PEO, you get the benefit of their industry expertise, economies of scale, shared liability and risk, and a dedicated team of administration experts to manage your HR, payroll, and employee benefits for you. New Study Reveals PEO Impact Throughout the Pandemic. HR administration.

Small Business 148

Small Business Employee Relations Mobile Ordering Document 148

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Despite the challenges, you need to hire and retain amazing restaurant employees, right now and in the future. The hospitality industry is in constant hiring mode.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

The Restaurant Group

FEBRUARY 21, 2022

Restaurants must be serious about everything that is related to their brand. Starting from brand books, concept design, logo design to lighting and parking lots, restaurants should create a coherent message to attract customers. No restaurant can ignore customers’ brand loyalty as means repeated purchases and a high perceived value.

Social Media 78

Social Media Uniforms Design Employee Relations 78

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. million—more than at any time during the pandemic, but still “about a million fewer employees, year-over-year, and 1.8 A few other lingering pandemic-related issues are also pressuring the industry’s workforce. million jobs.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. This 2020 restaurant trend is likely related to a few things – a shift to working from home, a preference for foods that have not been prepared or touched by someone else, and wider availability of grocery delivery services.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Ordyx

OCTOBER 23, 2019

Photo by Marek Rucinski It t urns out that customer loyalty is an essential ingredient for any thriving business. Increase customer retention rates by… following these 6 steps! There is no downside to customer loyalty. Perfect, so the next step is you get your customers to become more loyal. This also counts as PR.

Loyalty Program 52

Loyalty Program Email Marketing Social Media Customer Service 52

Aaron Allen & Associates

AUGUST 22, 2022

trillion global foodservice industry and related ecosystems, our TAM in terms of ideal fit for our top-to-top consulting model is only around 10,000 companies worldwide. That’s why we give the ideas away for free for this audience via our newsletter , blog , and social media channels. There are a lot of angles to consider.

Marketing 59

Marketing Point of Sale POS Customer Service 59

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Hot Schedules

FEBRUARY 8, 2021

E ffective human resources administration is table-stakes for keeping your employees happy and engaged. After all, your employees are the heart of your business, and in order to create great customer experiences, you have to ensure that you’re also creating a great employee experience. User Connection.

Employee Relations 78

Employee Relations Small Business Customer Service Hiring 78

Hot Schedules

AUGUST 10, 2021

Protecting Your Customers: How to Scale Your Food Safety Culture Across Multiple Locations. While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. Communication.

Food Safety 148

Food Safety Certification Food Employee Relations 148

Apicbase

JUNE 16, 2023

From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. This blog provides an organised overview of the key metrics multi-site restaurant brands should track. It’s money that went straight to his bottom line.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Hot Schedules

MARCH 26, 2019

See how improving your employee experience will boost the guest experience, too. F or the hospitality sector, “company culture” is more than just buzz words — a great culture is a competitive advantage. Engaging your employees will encourage them to stay. Engaging your employees will encourage them to stay.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

Hot Schedules

AUGUST 14, 2020

Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers. T o help our customers provide a safe environment for both guests and employees during the pandemic, HotSchedules recently launched an in-app Health Survey. Team Member Experience Demo. Manager Experience Demo. Related Posts.

Customer Service 78

Customer Service Demo Employee Relations Webinar 78

Hot Schedules

AUGUST 10, 2021

Protecting Your Customers: How to Scale Your Food Safety Culture Across Multiple Locations. While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. Communication.

Food Safety 78

Food Safety Certification Food Employee Relations 78

Hot Schedules

DECEMBER 6, 2019

This will generate less waste, more profit, and happier employees and guests. Labor is one of the highest possible costs for a hospitality business. That way, managers can see exactly how many employees they need in each area to meet that demand. How to Achieve Accurate Forecasting. How accurate is your forecast? The benefit?

White Paper 109

White Paper Inventory Employee Relations Download 109

Modern Restaurant Management

JANUARY 9, 2020

. “Over the past few years, we’ve focused on becoming a total access brand by growing our delivery business, expanding our online ordering and mobile channels and enhancing the in-store experience by introducing drive-thrus, kiosks and technology-centric solutions for operations,” Bendel said. ” New CEO at Waitr.

Fast Casual 112

Fast Casual Customer Service Online Ordering Casual 112

Black Box Intelligence

NOVEMBER 1, 2021

Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Check out the full “The Post Pandemic Restaurant Employee” whitepaper here. . Most respondents believe that the guest experience will also improve. .

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

EATER

JULY 22, 2021

And that was before the fall and winter surges, which resulted in an exponential rise in virus-related hospitalizations and deaths , followed by new rounds of closures and restrictions. Chef Ian Boden stands inside the Shack, which is devoid of dine-in customers during one of the repeated lockdowns amid the COVID-19 pandemic.

Fine Dining 113

Fine Dining Back of House Dine-in Front of House 113