Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Mobile apps improve order customization and customer autonomy over the ordering process while also increasing overall brand awareness and local restaurant perception.

Customer Experience 193

Customer Experience Delivery Loyalty Program Mobile Ordering 193

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. And it means understanding the data and the trends so you can staff at the right levels — every time. Use prior sales data as a baseline for the typical ebbs and flows.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

DECEMBER 4, 2023

Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

Customer Experience 197

Customer Experience Customer Service Technology Communication 197

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Fraudsters can also create multiple accounts and add funds to them using stolen payment methods.

Food 193

Food Loyalty Program Consumer Goods Customer Experience 193

Modern Restaurant Management

OCTOBER 23, 2023

It's essential to create a mobile-optimized website that not only showcases your restaurant's ambience and menu but also provides a seamless user experience. Use relevant hashtags to increase the visibility of your posts and encourage user-generated content by interacting with your followers.

Fine Dining 204

Fine Dining Marketing Social Media Influencer 204

Modern Restaurant Management

MARCH 12, 2024

” to protect the tier-three pricing strategy and reinforce Ori’Zaba’s brand personality, has resulted in enhanced customer engagement and satisfaction, improved restaurant operations and significantly boosted sales and revenues. The positive results include a much more effective menu and improved diner experience.”

Menu 176

Menu 2001 Franchise Franchising 176

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant Employee Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

OCTOBER 16, 2023

It directly influences the quality of service and the dining experience for customers. A well-managed employee lifecycle contributes to a positive workplace culture , a happier team, and improved retention—one of the industry’s top issues. When we say all-in-one, what does that actually mean?

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. If you’re one of the one in four restaurateurs who only uses a POS system, you may want to consider expanding your tech stack.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. 72 percent of consumers said they would opt to use an automated phone bot to place an order depending on the situation.

Customer Experience 166

Customer Experience Fast Casual Food Order Consumer Goods 166

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. It’s about making meaningful connections with guests to keep them coming back time and time again. Besides the warm and fuzzy feeling of seeing familiar faces, loyal guests are the lifeblood of a thriving business.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion. The industry is projected to reach $1.2

Customer Experience 193

Customer Experience Innovation Social Media Seasonal Menu 193

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Or it could be a bottle of wine that you know a guest will enjoy based on past purchases.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Lavu

OCTOBER 13, 2023

Table turnover rate measures of how often a table is occupied by a new group of guests during a specific period of time. It is calculated by dividing the number of guests served by the number of tables available during that time period. The ideal turnover rate changes based on type of restaurant. How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

APRIL 26, 2024

This level of detail and flexibility requires a sophisticated approach to managing and presenting data. They know they'll get a meal that suits their exact needs and tastes, making their dining experience uniquely enjoyable. Food allergies in the United States affect an estimated 26 million adults and six million children (10.8

Dietary Restrictions 88

Dietary Restrictions Allergens Point of Sale Customer Experience 88

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 186

2023 Guest Recovery Email Marketing Back of House 186

7 Shifts

FEBRUARY 5, 2021

If the past few years have taught us anything, it’s that restaurant technology is no longer a nice-to-have. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. Evolving Your Restaurant Technology Stack 1.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Embrace the Suck

APRIL 26, 2020

As competition gets tougher and profits seem to slip slowly away, you need to analyze your data more than ever. In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. It must drive results that improve the business. That’s happening to your bar or restaurant right now.

Cash Management 435

Cash Management Point of Sale Inventory Bar 435

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. What are best practices for examining a loyalty program and know if it’s working?

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. To accomplish this: Improve training efforts. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. billion annually in the US alone.

Food Safety 186

Food Safety Kitchen Safety Loyalty Program Employee Relations 186

7 Shifts

AUGUST 6, 2021

Staff scheduling, inventory management, menu analysis , guest satisfaction, profitability, and so much more rest on the shoulders of accurate restaurant forecasting. In a restaurant, forecasting is using data to predict how much the business can expect in sales in a given time period. Table of Contents. Profit Estimation.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Modern Restaurant Management

JANUARY 4, 2022

It may not look like it at first glance, but every interaction you have with your guests generates data. At its core, customer intelligence involves collecting and analyzing data to build better relationships with guests and improve operations through smarter decision-making.

Point of Sale 212

Point of Sale Customer Service Email Marketing Website Management 212

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 221

Loyalty Program Online Ordering Point of Sale Customer Experience 221

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests.

Technology 209

Technology Point of Sale POS Mobile Ordering 209

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

FEBRUARY 27, 2024

"Our data highlights the necessity for businesses to have accurate and optimized online profiles to meet consumer search behaviors, whether by brand name or category.” Inaccurate business listings can have a substantial impact on brand loyalty, according to the first release of SOCi Inc.'s

Online Ordering 184

Online Ordering Consumer Goods Customer Service Customer Experience 184

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 120

Dietary Restrictions 2024 Food Safety Food Supply 120

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools.

Mobile Ordering 202

Mobile Ordering Cash Management Online Ordering Front of House 202

Modern Restaurant Management

JULY 14, 2021

The importance of restaurant data is the focus of this episode of The Main Course. Covering everything from revenue to insights on the waitlist, data can give important information about how a restaurant is performing and how they are improving the guest experience.

Front of House 178

Front of House Back of House Customer Experience Information 178

Modern Restaurant Management

JULY 28, 2021

Thankfully technology opens up several possibilities that can help improve revenue, increase productivity, reduce costs and enhance the customer and employee experience. Historical data and non-traditional data – like weather, city events, social chatter etc. Revisiting the operating model.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Restaurant365

OCTOBER 29, 2021

Your back-office restaurant technology can be used to help grow both guest loyalty and your business. Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Enabling Flexible Ordering.

Mobile Ordering 193

Mobile Ordering Online Ordering Front of House Fine Dining 193

The Rail

MARCH 27, 2024

Guests are also looking for more personalized dining experiences. Restaurants need to find ways to analyze the large amount of data they generate if they want to supercharge their success. Restaurant data analytic solutions can offer actionable insights that help them to make data-driven decisions.

Email Marketing 52

Email Marketing 2024 Point of Sale Seasonal Menu 52

Modern Restaurant Management

MAY 31, 2022

More industries are becoming highly data-driven and the restaurant industry is no exception. Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. Are there other ways restaurants can use reports to succeed? Six Reporting Best Practices Restaurants Should Use.

Point of Sale 192

Point of Sale POS Download Loyalty Program 192

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report.

2024 166

2024 2023 Food Order 2013 166