Modern Restaurant Management

MAY 23, 2023

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

7 Shifts

APRIL 28, 2020

Now more than ever, food delivery is top of mind for restaurant operators. During COVID-19, where most areas have mandated restaurant closures, delivery is one of the only ways for restaurants to make up their sales—and choosing the right delivery platform can help your restaurant succeed.

Online Ordering 341

Online Ordering Ordering FOH Food Safety 341

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. So, if you’ve skimped on your digital presence, the time to change is now.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

7 Shifts

APRIL 9, 2020

Whether you have been offering delivery and takeout for years, or have had to make a recent pivot during the COVID-19 pandemic, it is important to know which food travels best for delivery—and how to change up your menu to stay profitable while dine-in isn't an option. Let’s run through a little scenario.

Travel 370

Travel Delivery Food Food Order 370

7 Shifts

JUNE 4, 2021

Business is often a game of numbers, and restaurants are no exception. And while you may not picture a restaurant manager or worker parked at a desk to work, it's a huge part of restaurant management. Gross Profits & Gross Profit Margin. For last month, your restaurant had $1,000 leftover inventory.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

APRIL 3, 2020

COVID-19’s impact on restaurants around the world has been ramping up thanks to necessary social distancing measures—particularly in North America, where 4-5 meals are eaten away from home every week —and restaurateurs are feeling the squeeze on their bottom line.

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Year-over-year, the median tip percentage increased by 2.3 percent) and fine dining restaurants (19.9 percent, from 16.93

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Lavu

NOVEMBER 17, 2023

Improving your restaurant profit and profit margins are critical factors that directly impact the financial health and overall success of your restaurant. It’s not just about numbers; it’s about understanding the pulse of your business. What is the Average Restaurant Profit Margin?

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. In doing so, you too can experience the success that we have and see your relationships blossom into an increased profit margin.

Catering 110

Catering Coaching Communication Customer Service 110

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

2022 218

2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Keeping a restaurant properly staffed has become a crucial business concern amid the pandemic.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

APRIL 2, 2021

Pho MPH will soon be opening a second location in Austin, thanks in part, to technology that enabled the restaurant to accomplish the pandemic pivot. Prior to restaurant lockdowns in March 2020, the establishment received the majority of its business through dine-in customers. ”

Online Ordering 201

Online Ordering Website Management Social Media Customer Service 201

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

Customer Service 237

Customer Service 2022 Food Order Delivery 237

Modern Restaurant Management

JANUARY 31, 2023

With the Super Bowl and March Madness coming up, restaurant owners should be preparing now in order to capitalize on the influx of online orders. Use data to identify high-traffic times during the Super Bowl and offer promotions or discountsduring those times to increase sales. This can help increase sales and attract new customers.

Loyalty Program 184

Loyalty Program Social Media Email Marketing Online Ordering 184

Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. But the only thing harder than managing one delivery system is simultaneously managing two.

Delivery 214

Delivery Insurance Online Ordering Uniforms 214

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. If you say to somebody “would you like dessert with your order?”

Catering 197

Catering Website Management Point of Sale Travel 197

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. Yes, we found ways to pivot and stay profitable through the pandemic. Yes and no.

2002 197

2002 Delivery Consumer Goods Food Order 197

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Stay Connected. But these short-term savings come with long-term costs.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

EATER

APRIL 2, 2024

Food delivery apps have recently added new fees in response to minimum pay rules in New York City and Seattle. Getty Images/iStockphoto As delivery discourse rages, don’t forget the middlemen: apps like UberEats, DoorDash, and Grubhub. No one is happy about the delivery apps. But we should give credit where it’s due.

Delivery 145

Delivery Restaurant Law Food Customer Service 145

Modern Restaurant Management

MARCH 28, 2022

It certainly feels like better days are ahead for the restaurant industry. How is technology shaping the future of restaurants and giving brands a competitive edge? The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction.

2022 212

2022 FOH BOH Recruiting 212

Modern Restaurant Management

JANUARY 9, 2023

Restaurant operators are “braced for potential challenges” this year, according to the latest National Restaurant Association Business Conditions survey Currently, 50 percent of operators across the U.S. expect to be less profitable in 2023. 50 percent of operators expect to make less profit in 2023.

2023 141

2023 Employee Relations Food Supply Small Business 141

Modern Restaurant Management

FEBRUARY 20, 2023

According to a new survey by the National Restaurant Association, restaurant operators don’t think the future looks very bright. Nearly all of the operators surveyed think rising food and labor costs pose significant challenges heading into 2023, and half expect to be less profitable in 2023.

Food 167

Food 2023 Restaurant Law Customer Experience 167

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

FEBRUARY 5, 2024

Highlights of The Big Game and National Pizza Day Ordering Predictions: 32 percent of diners say they plan to order from a local chain or independent pizzeria instead of a big chain—revealing the opportunity for small and mid-sized pizza restaurants to double down on marketing efforts for The Big Game and National Pizza Day.

2024 196

2024 Loyalty Program Food Order 2030 196

Apicbase

APRIL 18, 2024

Restaurant reports turn chaotic data into clear, digestible information. Combined with restaurant analytics software , they allow you to uncover insights hidden in the raw data. You can dig into the details and get a high-level overview of performance, efficiency, and profitability. What Are Restaurant Reports?

Operations 52

Operations Inventory Waste Food Order 52

Lavu

OCTOBER 13, 2023

What is Restaurant Table Turnover Rate? For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. Finding the table turnover sweet spot is important for restaurant owners and operators because it can help improve profitability.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

NOVEMBER 8, 2023

Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. But the expectations of guests and owners did not change. And that is just the United States.

Recruiting 189

Recruiting Guest Recovery Advertising Food Supply 189

Modern Restaurant Management

JULY 7, 2022

Smart Ways to Integrate the Delivery App Experience into Your Food Service Model. When a food historian someday drafts a history of how the restaurant industry survived the pandemic, food delivery apps will arise as one of the heroes of that story. But why not? It’s an apparent win-win for all parties.

Delivery 189

Delivery Customer Service Food Order Customer Experience 189

Cheetah

NOVEMBER 23, 2021

The busy season is underway, and for caterers and restaurants it is the biggest opportunity in the past two years to boost sales and make a hefty profit. For caterers to really take advantage of this holiday season, and not just churn out hors d’oeuvres, they need to take steps to increase profitability.

Catering 148

Catering Food Supply Seasonal Menu Supplies 148

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. 2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it. million Instagram followers.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation.

Cash Management 207

Cash Management Food Supply Seasonal Menu Social Media 207

Modern Restaurant Management

MAY 30, 2023

Digital Dining: What Restaurants Need to Know Now In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

Pricing 88

Pricing Loyalty Program Social Media 2023 88

Modern Restaurant Management

DECEMBER 7, 2022

To attract Generation Z into your restaurant, you’ll first need to understand them. population, Gen Z is becoming a larger customer-base for restaurants. population, Gen Z is becoming a larger customer-base for restaurants. Below are a few ideas to attract Gen Z customers to your restaurant.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Point of Sale 203

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Here are three strategies to set your business and team up for a successful, profitable season. Don’t skimp on onboarding and training.

Communication 179

Communication Hiring Training Small Business 179

Modern Restaurant Management

APRIL 19, 2021

The last year has been devastating for the restaurant industry. Online sales, curbside pickup, and delivery skyrocketed as restaurants scrambled to adapt. Many operators are trying to compensate for losses in 2021 and want to find ways to improve their profitability. Labor can similarly benefit from a tech upgrade.

Guest Recovery 189

Guest Recovery Point of Sale Inventory Back of House 189