Modern Restaurant Management

APRIL 9, 2024

According to the National Restaurant Association, competition in the restaurant sector is strong. In fact, 45 percent of restaurant operators expect competition to be more intense than last year. Restaurants know this, and it’s why they are focused on connecting the back and front of the house.

2024 203

2024 Front of House Mobile Ordering Fast Casual 203

7 Shifts

JUNE 4, 2021

Business is often a game of numbers, and restaurants are no exception. And while you may not picture a restaurant manager or worker parked at a desk to work, it's a huge part of restaurant management. But what should be measured, and how? How to Calculate cost of goods sold (COGs). What is restaurant labor cost?

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

APRIL 24, 2020

The outbreak of COVID-19 in early 2020, and subsequent social distancing and self-isolation protocols have wreaked havoc on restaurant workers everywhere. With most restaurants operating on dine-out only, and many having closed their doors, restaurant staff are left with hours reduced—or out of a job entirely.

Social Media 352

Social Media Insurance Website Management Government 352

7 Shifts

JULY 30, 2021

With plenty of restaurants to choose from, you want to make sure yours stands out from the rest. You may have the finest ingredients, the friendliest staff, and a picture-perfect venue, but if your restaurant isn't getting noticed, all that hard work will go to waste. Share how it's made!

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

JANUARY 5, 2023

Twenty years ago, spending marketing dollars on digital ads was a new concept. Unlike traditional advertisements like print mail or radio, the auction allowed you to bid what you wanted for an ad, not some flat rate outside of your control. That's exactly what people did. Some people say this is where we are today.

Advertising 192

Advertising Point of Sale Social Media Supplies 192

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. Effective employee scheduling means finding the right mix of shifts and shift types for your business.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want?

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Culinary Cues

MARCH 15, 2021

There has never been a more important time for culinary schools than right now. Sure, I know how much the restaurant/foodservice industry is suffering and how many operations are shutting their doors as a result of avoiding decades of challenges brought to a head by the pandemic, but believe me when I say that this will change.

Education 539

Education Food Supply Training Communication 539

Culinary Cues

FEBRUARY 8, 2020

There is no issue more pressing, and no task more important than building a kitchen team and establishing a culture of retention. In all of my years in the food business, I have never seen a time like now when these issues of team building and retention were more challenged. Yes, I do mean a culture of retention.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Culinary Cues

OCTOBER 20, 2021

The kitchen is a place where those who are successful come to the realization that those later aptitudes are enhanced through experience – the more you do, the better you become. I was thinking the other day how we may be taking away from the opportunities that the school of hard knocks provides. This is a must!

Front of House 421

Front of House Uniforms Back of House Kitchen Safety 421

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? There are a lot of jobs available in the restaurant industry. But there's one thing between you and the role you want: the interview. It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Culinary Cues

DECEMBER 1, 2019

In preparation for the holiday gift giving season it was somehow decided that it was appropriate to recognize those private businesses within your community by stopping in to say hello, thank them for all that they do, and spend a little money. Every year, this weekend is the official time to celebrate small businesses.

Small Business 410

Small Business Customer Experience Customer Service Seasonal Menu 410

7 Shifts

MAY 10, 2021

On the latest episode of the 7shifts Restaurant Management & Growth Podcast, we had the opportunity to sit down with Jensen Cummings. He's a chef and the founder of Best Served Creative , a platform for hospitality works of all levels to tell their stories and make the industry better. You have to make it personal and unique.

Hiring 370

Hiring Tip Distribution Back of House Insurance 370

Modern Restaurant Management

AUGUST 31, 2023

Viewers of "The Bear" understand how viral trends tempt first-time guests, but how do restaurants convert those novelty-seekers into brand champions and realize long-term value? If rewards aren’t motivating, restaurants lose out on upsell opps (e.g. How did the pandemic affect loyalty programs?

Loyalty Program 175

Loyalty Program Mobile Ordering Customer Experience Magazine 175

Modern Restaurant Management

OCTOBER 27, 2023

The same goes for any restaurant or bar. Understanding how to prepare your staff for a fresh coat, what styles of paint, and finishes can help you create a space that is inviting, warming, or even exciting for your customers. Prepare Your Staff Staff members need to prepare for the painting of a restaurant or bar.

Bar 189

Bar Front of House Back of House Customer Service 189

7 Shifts

DECEMBER 27, 2019

The average restaurant employee, however, change jobs every 56 days ! It’s a miracle that restaurants remain a significant part of the economy despite this major staffing problem. How does this revolving door affect the restaurant industry? Turnover creates more than just financial repercussions. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

FEBRUARY 5, 2024

Highlights of The Big Game and National Pizza Day Ordering Predictions: 32 percent of diners say they plan to order from a local chain or independent pizzeria instead of a big chain—revealing the opportunity for small and mid-sized pizza restaurants to double down on marketing efforts for The Big Game and National Pizza Day.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

FEBRUARY 17, 2022

Gamification for restaurants is about finding ways to reward customers for spending their money at a particular restaurant. Say you spend five bucks in MoonDollars coffee shop, and you get rewarded with five redeemable points that you can spend towards another coffee sometime. Encourages Spending.

Point of Sale 188

Point of Sale Social Media Online Ordering Food Order 188

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. People treat it as an experience.” A match made in doughnut heaven ??

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

OCTOBER 20, 2023

Everyone from Burger King, to Chipotle, has rebranded at some point, and it often occurs in reaction to a change within the restaurant, the local area, or the customers. It’s important to start with understanding why you want to rebrand in order to drive the right kind of change.

Email Marketing 183

Email Marketing Online Ordering Food Truck Merchandise 183

7 Shifts

JUNE 16, 2022

These groups provide actionable insights and recommendations from those who spend their days in the thick of it. How Do You Form a Franchisee Advisory Board? Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. And you’re getting them for free!).

Catering 197

Catering Website Management Point of Sale Travel 197

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. You don’t want to dive straight into an employee’s roles and responsibilities.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JANUARY 18, 2022

We all know that being a restaurant manager is tough. When we think of a restaurant manager, we think of common traits such as a high-energy, service-oriented individual with strong people skills who can stay calm under immense pressure. Restaurants face distinct accounting challenges that require a restaurant-specific approach.

Inventory 212

Inventory Food Supply POS Food Order 212

Modern Restaurant Management

APRIL 19, 2022

When my dad and I first decided to open a restaurant in the 1980s, we wanted to do it all. As a restaurant owner, you may worry about a loss of revenue. You may be concerned about finding staff to work the specific hours you want to operate. You will have more time to develop menu items that appeal to your audience.

Specials 197

Specials Coaching Customer Experience Customer Service 197

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. Suzi Tripp.

Loyalty Program 217

Loyalty Program Customer Experience Social Media Online Ordering 217

Modern Restaurant Management

JANUARY 25, 2022

Making solid financial decisions in the restaurant/hospitality business has never been easy, but these days, it’s harder than ever. We knew how many people to expect on the weekends and during the week. Now, meat can jump by more than $1 per pound in just a few days. Putting Potential Investments to the Test.

2022 189

2022 Webinar Food Safety Food Order 189

Ken Burgin

JULY 17, 2022

Finalise the Festive Menus – it may be months away, but customers want menu and price certainty. Think about how to deliver a great experience with fewer staff – that might mean more self-service and product outsourcing. Set a minimum spend for rooms or spaces, stay firm and insist on deposits. Contact Previous Bookings.

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

NOVEMBER 12, 2021

Imagine you operate a multi-site restaurant organization known for its elegant holiday dining and delicious catering. You’re approaching your busiest season, and more of your customers are planning gatherings and returning to their pre-pandemic spending levels. Money savings so you can grow your bottom line.

Equipment 197

Equipment Kitchen Safety Food Supply Food Safety 197

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Modern Restaurant Management

AUGUST 3, 2022

Restaurants are presenting a value message to connect with potential guests concerned with rising costs and inflation. “Restaurant operators and manufacturers can win in this environment by differentiating value, understanding that value doesn't always translate to the lowest price,” he advises.

Social Media 180

Social Media Loyalty Program Online Ordering Pricing 180

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. It’s not shocking that many restaurants are keeping with the COVID-bred tradition of QR code menus long after the CDC’s more conservative guidelines have softened. QR Code Menus Are More Sanitary. They’re More Cost-Efficient.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. People want personalized service while maintaining a safe distance. Monitoring Should be a Priority.

Customer Experience 221

Customer Experience Online Ordering Mobile Ordering Customer Service 221

Cheetah

NOVEMBER 17, 2021

Pinching pennies might have worked pre-Covid, but to survive today’s increased wages and higher food costs restaurants will have to find new ways to increase profits. To bolster profits, restaurant operators need to charge more without turning off patrons. And that – is worth money. The Food Waste Pandemic.

Waste 148

Waste Compost Food Social Media 148

Sling

DECEMBER 10, 2023

Want to take your culinary skills to the next level, move out of your home kitchen, and learn how to start a bakery? In this article, we discuss some of the best things you can do before you even open your doors that can help make your new bakery a success. Good for you! And that’s OK.

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78