7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. Table of Contents: The main duties and responsibilities of a restaurant manager What is a restaurant manager’s daily routine?

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Somewhere in our internal job description is a desire, and even a need to build an environment of WOW! These team members will go out of their way for the guest because you do so for them. It is, and must be, a team effort.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

MARCH 26, 2022

Are you thinking about owning a restaurant? You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. One of the most tempting forays into entrepreneurship is the restaurant business. It really isn’t hard to know what to do – it has all been done before.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

7 Shifts

AUGUST 16, 2021

When it comes to running a restaurant, every shift counts. But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. How do you run a great pre-shift meeting.

Front of House 397

Front of House Back of House Coaching Customer Service 397

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. Restaurant owners do so much.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. There are a few common forms of fraud that restaurants are experiencing.

Food 199

Food Loyalty Program Consumer Goods Customer Experience 199

Modern Restaurant Management

APRIL 4, 2024

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. To learn more about restaurant sustainability, Modern Restaurant Management (MRM) magazine reached out to Ganzler. Why did you want to write this book and why now?

Sustainability 192

Sustainability Book Waste Food Supply 192

Culinary Cues

SEPTEMBER 15, 2022

With more than one million restaurants in the US we can flip a coin and hope for the great, will likely step through the doors of good, and far too often settle into the mediocre. So, just in case the information is not well known to some – here is the BEST OF Restaurant 101, a good start. [] START WITH KNOWING THE MARKET.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. According to our data , the average turnover rate for restaurant staff in the U.S. When staff are unhappy, you lose more than just the cost of hiring and training. People are the heart of the restaurant.

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) And you'll have a better handle on food disappearing due to employee theft, which happens a lot more than you may think.

Inventory 370

Inventory Management Management Point of Sale 370

Culinary Cues

JANUARY 15, 2024

It’s the lull after the holidays in restaurants and the beginning of the NFL playoffs. As the chef of a busy restaurant, I know emotions in the kitchen will be high and the focus on food will be challenged by the anxiety felt by cooks hoping their team will make it to the next round. You guys fumbled on that one.”

Front of House 248

Front of House Food Order Back of House Café 248

Culinary Cues

DECEMBER 15, 2023

This is a festive, happy, family-oriented time of the year when we all try to think about everything that we are grateful for. Those of us who fit this description should take the time to think about those who are not so fortunate. Some of us are fortunate to have the time and the resources to enjoy the best of the season.

Hospitality 380

Hospitality Travel Uniforms 2024 380

Modern Restaurant Management

APRIL 26, 2024

and 8 percent, respectively) and the number of people telling restaurants about their food allergies upfront is increasing. To keep up, restaurants need systems that can quickly check if dishes contain allergens and alert staff. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 88

Dietary Restrictions Allergens Point of Sale Customer Experience 88

7 Shifts

JULY 16, 2021

So you want to open up your very own coffee shop. In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Below is a list of the potential coffee shop concepts to think about when conducting your market research. Coffee Bars.

License 459

License Hiring Equipment Point of Sale 459

Culinary Cues

JULY 18, 2023

Like many of you I started out washing dishes and then helping the breakfast cook (Millie) during the rush. Sure enough, after two summers working in the diner, I headed off to one of the few two-year colleges on the east coast dedicated to hotel and restaurant management. Son, you don’t know enough to be a manager.

Hotels 347

Hotels Blog Café Management 347

7 Shifts

JULY 8, 2023

That's how you were kind of treated in the industry as a server or bartender. You certainly didn't see a future working in the restaurant business per se, but I really wanted to change that. And so listen, the culture is- I wanted to make a better place for people like me to feel good about work. And he followed.

Hiring 273

Hiring Back of House Take-out Training 273

Embrace the Suck

APRIL 26, 2020

As competition gets tougher and profits seem to slip slowly away, you need to analyze your data more than ever. In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. It’s been happening for a while—you just haven’t felt the heat yet.

Cash Management 435

Cash Management Point of Sale Inventory Bar 435

Culinary Cues

JULY 25, 2023

A young cook once said to me: “Why are you so caught up in this ingredient, it’s just a tomato.” Sit down, I want to have a serious chat with you. I want to address something that is so important that it took me a few minutes alone to organize my thoughts before calling you into the office. I could sense his uncomfortableness.

Food Truck 342

Food Truck Reference Café Take-out 342

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. These resources are designed to help you excel. Whether you need to brush up on your restaurant slang or you need to swap a shift, we've got you covered.

FOH 195

FOH BOH Social Media Fine Dining 195

Culinary Cues

JULY 31, 2023

A few years back, I posted an article about the UNWRITTEN RULES of the kitchen. Anyway – use as you see fit. Regardless of your career choice – dependability remains a basic assumption and unless you are fully present: physically, mentally, and emotionally, then success will never happen.

Kitchen Safety 324

Kitchen Safety Back of House Front of House Food Safety 324

7 Shifts

MAY 17, 2022

The restaurant industry has long been associated with long hours, hot-headed chefs, and an intense working environment that only the most passionate could handle. Even before the pandemic hit, there's been a growing feeling that the restaurant industry has to do better when it comes to employee experience. What is restaurant culture?

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Operations 185

Operations Front of House Customer Service Kitchen Safety 185

Culinary Cues

JULY 8, 2021

If there is stability in the restaurant business – I’m not quite sure where it is. With a real need to try and make-up for a lost year and an overnight demand for dining out – restaurants are faced with a new pressing issue: where do we find the staff and how do we keep them?

Sports 473

Sports Take-out Café Training 473

Culinary Cues

AUGUST 18, 2022

I’m not sure that was my “a ha” moment, you know that point in time when you think: “This is what I want to do for a living”, but it did leave a lasting impression, one that I still recall 60 years later. Everyone needs to take responsibility for setting the stage. It was amazing!

Customer Experience 411

Customer Experience Food Order Hiring Café 411

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. And you’re getting them for free!).

Catering 193

Catering Website Management Point of Sale Travel 193

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. After all, there are so many more pressing problems that need to be dealt with. Communication is the key to facilitating productive relationships between managers and employees. Table of Contents.

Communication 430

Communication Management Management Front of House 430

Embrace the Suck

JANUARY 20, 2021

I know I wrote a post a little while back saying that there would be a restaurant apocalypse in 2020. However, it is going to change, and to deal with that you need to get ready now. In fact, this market adjustment is needed. But it’s here and we need to deal. So, what do you do until then?

Social Media 416

Social Media 2001 Online Ordering Cash Management 416

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging.

Management 370

Management Management Document Hiring 370

7 Shifts

MAY 28, 2021

With ten locations (and two more on the way) and more than 100 employees, Pita Way combines the 7shifts team management platform and Toast POS to create a tech stack that enables them to replicate their brand of fast, healthy food and stellar service across all of their restaurants and grow without comprising who they are.

Communication 370

Communication 2010 Management Management 370

7 Shifts

JULY 27, 2023

More than 20 years later, the award-winning farm-to-table institution is one of the city's most celebrated restaurants. He joined us on the Pre-Shift Podcast to chat about the keys to Lula Cafe's longevity, how they changed after the pandemic, and how the industry has changed since they opened 24 years ago.

Communication 195

Communication Front of House Education Back of House 195

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. Maybe you want to share your love of tacos with the world. The dream of opening a restaurant is held by many, and it hasn’t been sullied by the pandemic. Despite the unfortunate closures, new restaurants are opening every day, and at rates close to what they were prior to March of 2020.

License 444

License Equipment Certification Information 444

7 Shifts

MARCH 31, 2021

Fulfilling as running a restaurant business can be, it can also be overwhelming. Not only must you invest time and effort, but you’ll also need to secure a significant amount of capital. This is where restaurant business plans are essential. Your concept should include the details of your restaurant. Target market.

Cash Management 370

Cash Management Document Customer Experience Customer Service 370

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave. Table of Contents.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

JUNE 4, 2021

Business is often a game of numbers, and restaurants are no exception. And while you may not picture a restaurant manager or worker parked at a desk to work, it's a huge part of restaurant management. If it's not measured, it won't be managed. Ending inventory , or what you have leftover.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 166

Management Management Back of House Customer Service 166

Culinary Cues

FEBRUARY 6, 2022

You know that generalization about the position of cook and the inference that somehow it is less than professional and quite frankly, beneath considering as a viable career choice. The feeling in those days was: “great that you have a job, but what are you going to do when you grow up?”

Back of House 420

Back of House Reference Presentation Mobile Ordering 420

7 Shifts

NOVEMBER 17, 2020

Think about the best job you've ever had (hopefully it’s the one you have now!). Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated. Why restaurant managers should use them.

Point of Sale 370

Point of Sale Download Communication Reference 370