Modern Restaurant Management

NOVEMBER 8, 2021

The rise in popularity of contactless payments can mean leaner operations, happier staff, and – most importantly – happier customers. Contactless ordering and pay-at-the-table systems had already started gaining a slow-but-steady foothold over the past three years. Then the COVID-19 pandemic happened.

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Point of Sale Fast Casual Technology Equipment 245

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Contactless solutions have become a tool to ensure the survival of many businesses over the past three years. Fast forward to 2022, and the attitude has changed drastically.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.”

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Hospitality Ordering Front of House Customer Experience 230

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. Smart Menus and Personalized Dining Experiences Leading the charge are platforms like Popmenu, revolutionizing how diners interact with menus. Let’s redefine your digital dining experience.

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2024 Technology Kitchen Safety Website Management 147

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out.

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Customer Experience Loyalty Program Mobile Ordering Point of Sale 189

Modern Restaurant Management

MARCH 6, 2024

As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously. While VR is not “hot,” some restaurants have begun experimenting with Virtual Reality (VR) to offer immersive dining experiences.

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Customer Experience Entertainment Transportation Customer Service 189

Modern Restaurant Management

DECEMBER 20, 2023

An integrated marketing strategy can establish the groundwork for curating memorable dining experiences, further fostering brand loyalty and generating positive word-of-mouth to grow your business to new heights. So how do you thrive in a customer-driven competitive market?

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Customer Experience Innovation Social Media Seasonal Menu 197

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors? They can also do much more.

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Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

MARCH 25, 2021

Modern Restaurant Management (MRM) magazine interviewed Linardi about the digital restaurant experience, contactless payment and more. Is there any resistance to contactless now? As a result, any significant resistance to adopting contactless payment methods has subsided. How do you see contactless payments evolving?

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Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs.

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Social Media Email Marketing Mobile Ordering Kitchen Safety 215

Modern Restaurant Management

DECEMBER 16, 2022

Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. That meant streamlining their operations – and consumers quickly got on board. Tapping Into the Potential.

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Customer Service Customer Experience Consumer Goods Food Safety 225

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. Restaurant Group.

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Mobile Ordering Airlines Online Ordering Technology 191

Modern Restaurant Management

FEBRUARY 28, 2024

Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape. This requires a modular design approach, from adaptable kitchens to multifunctional dining spaces.

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Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

AUGUST 9, 2022

Now is a critical time for restaurants to embrace the contactless, digital tools that earn revenue. Throughout the customer’s dining journey, there are a number of places where a restaurant can leverage contactless messaging to strengthen customer relationships and modernize operations. There are no shared pens necessary.

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Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201

Modern Restaurant Management

AUGUST 14, 2020

The desire to eat out is greater than ever, and restaurants are reopening from coast to coast, with curbside pickup and delivery, new opportunistic outdoor dining areas, and other innovative approaches like drive-ins and carhop service. it is legal (or soon will be) to re-open dining rooms with reduced capacity.

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Food Safety Customer Service Dine-in Innovation 215

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Service with a smile is not a thing of the past.

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2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

JUNE 5, 2020

As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease. Because contactless solutions are hygienic, efficient, more secure, and in some cases can increase profitability , they will be a key strategy to ensuring a restaurant’s survival.

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Fast Casual Online Ordering Cash Management Mobile Ordering 208

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever.

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2021 Front of House Social Media Back of House 370

Modern Restaurant Management

MARCH 11, 2021

As part of their pandemic strategy, many restaurateurs have invested in contactless solutions such as digital menu boards or mobile menus accessed via QR codes, to cut down on physical exchanges where germs could potentially be spread. Preventing Fraud with Contactless ID using Mobile Driver’s License (mDL). As ID issuers (i.e.,

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License Government Customer Experience Fine Dining 213

7 Shifts

MARCH 3, 2021

Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners. In New York City, southern chicken-and-waffle restaurant Sweet Chick pivoted from casual dine-in to fast casual by rebranding as Lil’ Sweet Chick.

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Fast Casual 2021 Back of House Casual 195

Modern Restaurant Management

FEBRUARY 11, 2021

Dining/fast food/take out. Satisfy Consumers’ Cravings for Contactless. Ideas include using QR codes in place of physical menus, tableside ordering and pay-at-the-table technology, contactless credit cards and even pick-up stations where meals are ready, paid for and picked up by diners or delivered to their homes.

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Mobile Ordering Online Ordering Ordering Loyalty Program 197

Modern Restaurant Management

OCTOBER 12, 2020

Now more than ever, as restaurants begin to reopen it’s important for them to introduce contactless payment options to quell customers’ and employees’ fears surrounding cash exchanges and indoor dining. But what does a dining experience look like without cash?

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Point of Sale Customer Service Customer Experience Dine-in 208

Modern Restaurant Management

MAY 27, 2021

There’s a sense of renewal in the air as widespread vaccine distribution has people thinking about a return to pre-pandemic routines and activities, including indoor dining. The Wall Street Journal reports that indoor dining is back in every U.S. Putting Customer and Crew Safety First.

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Menu Mobile Ordering Food Safety Online Ordering 191

Modern Restaurant Management

OCTOBER 11, 2023

Next Gen Mobile Payments Now diners have become used to contactless payments, mobile payment options have gained traction in the hospitality industry, and mobile payments in Europe are expected to reach 1.1 trillion by 2025. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.

Technology 203

Technology Mobile Ordering Consumer Goods 2025 203

Modern Restaurant Management

MAY 24, 2022

The growing preference for contactless payment methods over the traditional payment systems to curb the virus spread is supporting the adoption of digital wallet payment systems. Mobile wallet providers offer attractive discounts and cashback to encourage maximum transaction through this digital payment system.

Marketing 203

Marketing Loyalty Program Fast Casual Coupons 203

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. Just since the beginning of the pandemic and the restrictions on on-premise dining, 62 percent of operators have or plan to implement designated takeout areas due to the re-configuration efforts.

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Coupons Social Media 2025 Online Ordering 238

Modern Restaurant Management

NOVEMBER 5, 2020

As news of loosening restrictions in some parts of the country offers diners an opportunity to return to indoor dining, will customers be ready and willing? According to a recent study by McKinsey, more than 80 percent of survey respondents reported medium to high anxiety levels about the idea of returning to dine-in restaurants.

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Technology Guest Recovery Customer Experience Mobile Ordering 184

Modern Restaurant Management

SEPTEMBER 16, 2020

In RMS’ third consumer survey assessing US consumers’ attitudes toward dining , fielded Aug. Most notable in this stat is that the use of contactless channels continues to grow, by significant percentages. By comparison, the dine-in segment saw no increase from May to August, despite lifted restrictions.

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Delivery Loyalty Program Online Ordering Dine-in 203

Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. A significant part of that new norm will be the ability to accept digital orders and take contactless payments. . Contactless Methods and Technology Will Ensure You’re Prepared .

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Technology Fine Dining Mobile Ordering Online Ordering 187

Modern Restaurant Management

MAY 11, 2021

Contactless has become a buzz word for restaurants during the pandemic. The duo dug into contactless payment and GoTab, which started in 2016. “As many people in hospitality know, payments are a friction point and not a fun point of dining,” McLaughlin said. GoTab uniquely allows patrons to have freedom of choice.

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Mobile Ordering Point of Sale Brewery 2016 161

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. But precisely, how can you determine what customers want?

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. Today, that means restaurants have transformed their dining rooms into safe, no-touch pickup zones, with some even offering drive thru or curbside pickup for the first time. Going Contactless. and abroad. Imagine this: one of your regulars walks into the restaurant.

Food Safety 192

Food Safety Mobile Ordering Front of House Seating 192

7 Shifts

SEPTEMBER 20, 2021

Smart ovens can help make your team more efficient behind the line, and boost your capacity for off-premise dining. Contactless Payment Options. While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever. Square Contactless.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

JULY 17, 2020

Some of these shifts have been a long-time coming, while others have been in response to necessitated by a post-COVID dining environment. The first big shift is in contactless payments. Contactless payments have been huge in Europe (thanks to chip card/EMV transactions); however, in the U.S.,

Online Ordering 187

Online Ordering Communication Customer Experience Magazine 187

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MAY 24, 2022

The growing preference for contactless payment methods over the traditional payment systems to curb the virus spread is supporting the adoption of digital wallet payment systems. Mobile wallet providers offer attractive discounts and cashback to encourage maximum transaction through this digital payment system.

Marketing 179

Marketing Loyalty Program Fast Casual Coupons 179