7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Give out hard copies and make digital copies accessible on a cloud storage system so that staff can easily reference them. Be thorough in your communication. Be thorough in your communication. Questions are encouraged.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

AUGUST 19, 2020

It will be everyone’s (new and existing employees) guide for instructions, processes and all the answers to common questions, while being a great reference point to ensure staff feel engaged and supported. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Employees can refer to evaluation forms to track their progress and set professional development goals.

Point of Sale 370

Point of Sale Download Communication Reference 370

Perfect Daily Grind

JUNE 5, 2023

When we talk about flavours in coffee, we often refer to three major characteristics: Acidity Sweetness Bitterness It should also be noted that in recent years, more and more specialty coffee professionals have also started referring to salty or umami characteristics in coffee. What are tasting notes?

Reference 150

Reference Communication Customer Experience Article 150

Bingage

JANUARY 29, 2021

SMS marketing is one of the best restaurant marketing strategies to reach out to more customers, retain them. Here are the examples of the SMS and emails you can send your customers to keep them hooked to your restaurant. Bingage helps you to send automated SMS campaigns to customers. Send Personalised SMS (Instead of Bulk SMS).

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Culinary Cues

APRIL 13, 2022

The smell of meat caramelizing on an open fire, the chew of crusty artisan bread, the creaminess of cultured butter, the crunch of a Fall apple, or the deep flavor of a warm July tomato pulled directly from the vine are heavenly to experience. Cooks and chefs are important liaisons in the quest for a healthier community.

Coaching 354

Coaching Reference Food Order Customer Experience 354

7 Shifts

MAY 25, 2021

Knowing that we were going to be sailing through uncharted waters with no end in sight, we immediately stopped selling and started rallying behind supporting our customers. What does this investment mean for 7shifts customers? We wouldn't be where we are without the support of our customers and listening to their constant feedback.

Customer Experience 370

Customer Experience POS Hiring 2020 370

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Management 197

Management Management Food Safety Communication 197

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

OCTOBER 1, 2022

Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. Other actionable tips for better SEO and conversions are as follows: Customize product site search to streamline the process of locating the desired content. Communicate with Customers on Social Media.

Marketing 203

Marketing Email Marketing SEO Social Media 203

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Establish Clear Lines of Communication. Communication breaks down. 72% of employees ranked team communication as necessary to their satisfaction at work.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. However, servers are not the only ones who contribute to a guest's dining experience. Table of Contents. What is a Tip Out? Bartenders. Food runners.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Open for Business

MARCH 21, 2023

Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Happy customers share their experience with a service, brand, or product with people they know. Deliver an experience they can’t help but share with friends and family.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? If not, “can” it.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Modern Restaurant Management

JULY 19, 2023

Cybercriminals operating behind fake identities to usurp and declare content ownership are a threat to businesses and can lead to customer dissatisfaction and distrust. In the unfortunate event of a privacy incident, even one caused by the platform owner, it may be more likely that customers blame the franchisor.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167

Future Food

OCTOBER 30, 2023

These achievements combined can underwrite an eclectic mix of well-presented venues which contribute to the distinct experiences that shoppers are seeking in a modern hospitality environment. It is essential that property managers and landlords can reference a tool to draw on in order to maintain consistency across all F&B retail lines.

Operations 78

Operations Uniforms Merchandise Small Business 78

Modern Restaurant Management

DECEMBER 10, 2020

As restaurants work to navigate through the seismic economic impact of the coronavirus, connecting with and engaging customers is more important than ever for driving revenue and weathering the crisis. Digital marketing is a key ingredient that can help restauranteurs connect with customers to achieve both. Focusing on local SEO.

Marketing 225

Marketing Social Media SEO Website Management 225

Open for Business

MARCH 23, 2023

Having a marketing person is one of the best ways to grow your customer base, keep guests engaged, and raise your business’s public profile. A restaurant marketing manager job description often requires a bachelor’s degree in marketing or communications or several years of experience in restaurant marketing.

2023 78

2023 Marketing Social Media Email Marketing 78

Focus POS

APRIL 8, 2019

When you’re looking for ways to attract and keep customers while increasing your revenue, the best place to start is implementing a customer loyalty and rewards program. Before you can give customers what they want, you need to know what they don’t want. Program did not offer rewards the customer was interested in.

Loyalty Program 113

Loyalty Program Point of Sale POS Reference 113

Modern Restaurant Management

JANUARY 5, 2021

When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward. Removing such a simple repetitive step streamlines and enhances the experience significantly.

Online Ordering 158

Online Ordering Point of Sale Allergens Customer Experience 158

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. Four examples of customer loyalty programs When it comes to customer loyalty programs, what works for one restaurant might not work for the next. Carry that level of personalization through to your communications.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Perfect Daily Grind

MARCH 21, 2023

However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers. Communication and partnerships “Communication is a key part of any relationship,” Martin tells me. “In

Pricing 176

Pricing Supplies Sustainability Communication 176

Lavu

OCTOBER 24, 2022

When customers come to your restaurant, you want to provide speedy, seamless service that creates a smooth experience for both your guests and your staff. Frictionless payments refer to types of payments that have reduced the barriers to buying. A customer has a profile which stores their credit card information.

Mobile Ordering 78

Mobile Ordering POS Customer Service Online Ordering 78

Goliath Consulting

AUGUST 16, 2023

With social media platforms leading the charge, there has been a profound impact on how eateries connect with their patrons and curate dining experiences. Twitter, for many years, has been the go-to platform for instant updates, check-ins, reviews, and interaction for both brands and customers.

Social Media 78

Social Media Email Marketing Customer Experience Innovation 78

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Attracts Customers. So what do we mean by culture? And what does it mean to have a great one?

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Bevology

OCTOBER 11, 2021

Professionals can harness the potential the app provides to reach more customers in a new format, network across the world, develop their online potential, and create virtual experiences, while wine enthusiasts benefit from its informative content, inclusivity, and the opportunity to interact directly with key players in the wine industry.

Seminar 179

Seminar Social Media Workshop 2021 179

Embrace the Suck

JANUARY 20, 2021

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry. You need a line cook, you have a bias for those resumes that have lots of experience.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

ExactHire - Restaurants

FEBRUARY 17, 2022

It makes more sense than ever to pay as much attention to the way you treat candidates as you do your customers. That perfect storm is why businesses are paying close attention to concepts like candidate experience and their employer brand. True enough, early applicant tracking systems were built to improve the recruiter’s experience.

Hiring 98

Hiring Customer Experience Mobile Ordering Communication 98

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Ticket time is the time it takes to deliver an order to a customer from when it was placed.

Back of House 52

Back of House FOH BOH Front of House 52

Open for Business

JUNE 15, 2023

But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. This communication technique goes beyond hearing what another person has to say. Credit: Getty Images.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The Guest Experience The key thing to remember about omnichannel marketing is that it’s centered on the guest. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. Your CPA can help with this.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Apicbase

MARCH 25, 2024

When restaurant managers or kitchen staff make poor purchasing choices, they face increased food waste, inflated costs and frustrated customers. Effective procurement in the restaurant industry takes skill, experience, and calm decision-making. Recipe reference At-a-glance insight into your menu’s financial data.

Inventory 52

Inventory Management Management Kitchen Safety 52