Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term ‘restaurant operations' refers to the process by which a restaurant is run. Customer Service. Customer service can make or break a guest experience.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

AUGUST 24, 2022

They're an essential part of how people get paid in the service industry. Funny tip jars might initially catch a patron off guard, but they can break down the perceived barrier between the front and back of the counter and add a personal touch to a guest's experience. Or it could be in service of fundraising for a local charity.

Cash Management 370

Cash Management Mobile Ordering POS Customer Service 370

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.

Customer Experience 105

Customer Experience Online Ordering Customer Service Reservations 105

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Why restaurant managers should use them. How to use a restaurant employee evaluation form.

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

APRIL 8, 2020

You refer to it as mise en place and experience has shown you that if you are organized and prepared then you are capable of achieving success in any moment. THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] COMMUNICATION. THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] SERVICE.

Communication 468

Communication Food Supply Customer Service Small Business 468

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

Customer Experience 52

Customer Experience Email Marketing Loyalty Program Demo 52

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Delivery 166

Delivery Food Online Ordering Mobile Ordering 166

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? Achievable.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Clover - Restaurants

MAY 10, 2024

Digital marketing also helps you build stronger relationships with your current customers. Using platforms like email, you can send loyalty deals, special offers, and restaurant news that keeps customers coming back. For example, pay-per-click ad services may not include the budget you’ll have to allocate for the ads themselves.

Marketing 52

Marketing Email Marketing Social Media POS 52

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 193

Management Management Food Safety Communication 193

Modern Restaurant Management

JULY 19, 2023

While franchisors will benefit from the extensive and accessible reach of the metaverse to increase business digitally, it is paramount that they first ensure that their trademarks, logos, and other valuable IP are registered for use specifically as digital goods and services.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchise 436

Franchise Franchising Email Marketing Communication 436

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Establish Clear Lines of Communication. Communication breaks down. 72% of employees ranked team communication as necessary to their satisfaction at work.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Cleaning server duties Cleaning is critical to passing health inspections and making your restaurant appealing to customers. Server side work duties are just as crucial as primary duties.

FOH 195

FOH Management Management Cash Management 195

Open for Business

MARCH 21, 2023

Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Happy customers share their experience with a service, brand, or product with people they know. Deliver an experience they can’t help but share with friends and family.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications.

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. However, servers are not the only ones who contribute to a guest's dining experience. At full-service restaurants, even tip splitting is still an option.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Lavu

OCTOBER 24, 2022

When customers come to your restaurant, you want to provide speedy, seamless service that creates a smooth experience for both your guests and your staff. Here is what you need to know to start offering frictionless payments and speedier service at your restaurant. You can do that by offering frictionless payments.

Mobile Ordering 78

Mobile Ordering POS Customer Service Online Ordering 78

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service. What Is Back of House in a Restaurant? Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JANUARY 7, 2021

There is no other visual that can communicate as effectively and quickly as video. Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. In fact, 65 percent of small businesses use email to communicate with their clients. Video email marketing makes a lot of sense.

Email Marketing 227

Email Marketing Marketing Seasonal Menu Customer Experience 227

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. Four examples of customer loyalty programs When it comes to customer loyalty programs, what works for one restaurant might not work for the next. They help boost your bottom line by spending more per visit.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. Your CPA can help with this.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar?

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

OCTOBER 20, 2022

What about mandatory service charges? Legal and other matters referred to in this article are based on 7shifts' interpretation of laws existing at the time and should not be relied on in place of professional legal advice. Most importantly, employers must know what laws apply to their establishment and communicate this to their staff.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks.

Supplies 165

Supplies Food Supply Fast Casual Front of House 165

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Sling

OCTOBER 3, 2023

If you’re a restaurant manager, you know it can be tough to schedule your employees around service times and rush periods. to cover the dinner service). 5) Experience in different parts of the business Depending on the type of business, a split shift may provide the opportunity to gain experience in other parts of the operation.

Restaurant Law 158

Restaurant Law Customer Service Tip Distribution Customer Experience 158

Modern Restaurant Management

JANUARY 5, 2021

When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward. Removing such a simple repetitive step streamlines and enhances the experience significantly.

Online Ordering 129

Online Ordering Point of Sale Allergens Customer Experience 129

Open for Business

MARCH 23, 2023

In 2020, the pandemic reduced demand in the food service sector by more than 30%. Having a marketing person is one of the best ways to grow your customer base, keep guests engaged, and raise your business’s public profile. As you screen candidates, prioritize job seekers with relevant experience.

2023 78

2023 Marketing Social Media Email Marketing 78

Open for Business

MARCH 1, 2023

But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience. They’re responsible for wiping up spills and doing any other needed cleanup during service. They clean and refill squeeze bottles.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Future Food

OCTOBER 30, 2023

These achievements combined can underwrite an eclectic mix of well-presented venues which contribute to the distinct experiences that shoppers are seeking in a modern hospitality environment. It is essential that property managers and landlords can reference a tool to draw on in order to maintain consistency across all F&B retail lines.

Operations 78

Operations Uniforms Merchandise Small Business 78

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. At the same time, with the rise of takeout and food delivery, they have become accustomed to a different kind of dining experience. Indoor Dining Gives Rise to Rude Customers. Risks to Your Employer Reputation.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146