BOH Communication Customer Experience Reference 
Apicbase
MARCH 28, 2024
The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Cost control.
7 Shifts
NOVEMBER 12, 2020
Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Give out hard copies and make digital copies accessible on a cloud storage system so that staff can easily reference them. Be thorough in your communication. Be thorough in your communication. Questions are encouraged.
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7 Shifts
MAY 31, 2021
With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term ‘restaurant operations' refers to the process by which a restaurant is run. Customer Service. Customer service can make or break a guest experience. Improvement Tips.
7 Shifts
AUGUST 15, 2022
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. How to Answer. How to Answer.
7 Shifts
NOVEMBER 16, 2021
For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. However, servers are not the only ones who contribute to a guest's dining experience. Tip Pooling by FOH & BOH. Table of Contents. What is a Tip Out?
7 Shifts
SEPTEMBER 19, 2019
Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar? What is Restaurant Management?
Apicbase
APRIL 11, 2024
Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.
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