Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. The dining experience was relegated to food in a to-go bag with little interest in presentation, quality assurance, or service.

Back of House 390

Back of House Food Supply Government Dine-in 390

Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

Culinary Cues

AUGUST 14, 2020

Study and watch – these are the characteristics of businesses that are supported by loyal customers, able to attract great people, viewed as wonderful places to work, and willing to share the responsibilities of leadership. Support your small businesses – they have product, real service, and most important: heart and soul.

Small Business 371

Small Business Leadership Customer Service Communication 371

Culinary Cues

JANUARY 4, 2021

BEING BORN WITH THE GIFT OF VISUALIZATION – Steve Jobs was always able to envision devices and services that only he knew the world would need before they came to that realization. The result was Napster – a free (illegal) service that allowed people to download individual songs to their MP3 player. The retail business was re-invented.

Customer Service 445

Customer Service Customer Experience Hotels Small Business 445

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. Restaurant & Retail Revel(ations). You can tune in to Restaurant & Retail Revel(ations) on: Spotify , Apple Podcasts , Stitcher or.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. For some customers, digital touchpoints may be the only ones they have with your brand. Prioritize Digital Experiences.

Loyalty Program 204

Loyalty Program Mobile Ordering Customer Experience Online Ordering 204

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? Embrace change.

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. The advantages of hologram technology aren’t limited to novelty, either.

Entertainment 195

Entertainment Social Media Customer Service Technology 195

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? Embrace change.

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? Achievable.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Hot Schedules

AUGUST 25, 2021

These key metrics touch four major performance indicators: Sales, Service/Experience, Safety, and Profit. Service & Experience: Employee Engagement, Employee Productivity, Customer Satisfaction. Meaningful Metrics: Empower Restaurant Managers with the Right Data to Drive Smart Decisions. A t every restaurant, metrics matter.

Management 138

Management Management Food Safety Leadership 138

Modern Restaurant Management

DECEMBER 11, 2020

According to Deloitte , holiday retail sales this year should rise between one and 1.5 This is a perfect time to get in front of your customers with meaningful content that reinforces your brand and positions you as a thought leader. This is also a great time to guest blog and contribute on social media often.

Social Media 216

Social Media Consumer Goods Online Ordering Leadership 216

Culinary Cues

DECEMBER 30, 2019

Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Engage them and they will become your ambassadors.

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

Future Food

FEBRUARY 9, 2021

In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. The infographic below shows that cafes and restaurants have bounced back better than other retail sectors in Australia since the industry has reopened.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Future Food

NOVEMBER 30, 2021

But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? It is a serious question as to what has been the best outcome this year for commercial catering and depending on your perspective – customer, competitor or winning/losing caterer the answer is not crystal clear.

Catering 146

Catering 2022 Customer Experience Customer Service 146

Hot Schedules

NOVEMBER 20, 2020

Continues Focus on Hospitality and Retail Success. Through many years of exciting growth we have continued the mission of creating solutions that address the industry’s most complex challenges around inventory, task management, analytics and HR & payroll services. HotSchedules Gets a New Look.

Retail 78

Retail Customer Service Hospitality Hotels 78

Culinary Cues

DECEMBER 17, 2020

There are short-term band aid solutions such as takeout, delivery, or even conversion into retail markets where wine inventories and local necessities take over space once occupied by diners, but they are not a replacement for a steady turn of tables. These restaurants rely on linen companies for this service as they rent all of the above.

Uniforms 470

Uniforms Cash Management Brewery Consumer Goods 470

Future Food

NOVEMBER 7, 2021

Less human interaction will advance the involvement of robots in food preparation, service and delivery, prompting enhanced labour and operational efficiencies. Dishes that can travel, that don’t spoil in their packaging and are highly presentable after their journey are prized by the modern restaurant and customer alike.

2022 148

2022 Food Supply Entertainment Hospitality 148

Hot Schedules

FEBRUARY 23, 2022

Stories abound of restaurants seeing wait times skyrocket, hotels having to limit amenities, and retailers having to reduce operating hours due to lack of staff. Whether discounts on travel, events, retail shopping, or wellness shopping, giving employees greater access to products and services is an effective recruiting pitch.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Hot Schedules

JUNE 22, 2020

HotSchedules makes product enhancements to meet new city and state regulations that ensure customers remain compliant. Predictive Scheduling laws are now in place for six cities and one state, primarily impacting the restaurant and retail industries. Predictive Scheduling Comes to the Windy City and City of Brotherly Love.

Audits 97

Audits Employee Relations Restaurant Law Customer Service 97

Buzztime Business

DECEMBER 26, 2023

Resolution #2 – Bring in More Customers Attracting more patrons is one of your 2024 bar and restaurant goals…right? Result: Increase Repeat Millennial Business If you can impress a millennial, they’re 1.75x more likely to become a repeat customer according to the Facebook Loyalty Study mentioned earlier.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Izettle

OCTOBER 25, 2021

But an omnichannel experience is just as important for your customers, too. What we discovered: The average omnichannel merchant completes 32% more transactions per month than the average non-omnichannel merchant * Omnichannel merchants are less reliant on repeat customers. Is an omnichannel solution right for your customer?

Customer Experience 98

Customer Experience Inventory Customer Service Website Management 98

Hot Schedules

FEBRUARY 12, 2021

H andling payroll in a hospitality or retail business is a complicated and often thankless task. That affects things like employee satisfaction, customer sentiment, and even your bottom line. These are the hourly employees who form the backbone of your business, and of the hospitality and retail workforce as a whole.

Employee Relations 147

Employee Relations Retail Small Business Hospitality 147

The Restaurant Group

NOVEMBER 9, 2020

Implementing a virtual presence is “a process that promotes an image, creates loyalty and allows the business to maintain its current clientele as well as attract new customers.” . Run an operational analysis to determine how to implement new social media technology and strategies to improve upon your service model. Source: QSR.

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

Future Food

DECEMBER 5, 2019

Trends are no longer limited to the cuisines on offer or the style of service. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. Service Excellence at every price point. The Customer 19.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. This is an important trend not just for customers, but for the venues as well. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

Future Food

NOVEMBER 16, 2020

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. because Food+Design+Service =Sales=Rent=Profit=Asset Growth.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

Future Food

APRIL 17, 2019

In this two-part blog, I will share with you, insights into what malls, shopping centres and retail precincts around the world are planning for the future; so that they remain relevant and maximise market share. Modern malls are the complete expression of the new reality that hospitality and entertainment are the new retail.

Hospitality 92

Hospitality Food Entertainment Retail 92

Future Food

MARCH 10, 2020

We recognise, however, that none of this can operate in a vacuum and that every F&B precinct, whether it is a Mixed-Use Development, Shopping Centre, Airport, Stadium, a Club or any of the diverse project types for which we provide advisory services, has a unique threshold of sustainable spending for food and hospitality.

Sustainability 78

Sustainability Hospitality Food Customer Experience 78

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. ” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. "Cox Media has been very supportive to us during this difficult time.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

7 Shifts

MAY 15, 2020

Disclaimer: This blog is intended as a quick summary of health screening requirements and should not be used in place of professional legal advice. Other health screening requirements: Must wear gloves when in contact with customers or goods. CFCs when employees are in direct contact with customers or the public. New Mexico.

Document 347

Document Employee Relations Reference Travel 347

Foodable

FEBRUARY 18, 2021

Wood’s firm collaborates with Fortune 500 leaders, INC 1000 founders, and other emerging businesses throughout the hospitality, service, retail, manufacturing, and healthcare industry. Leverage your capabilities to see where you can take your product and services. I’ve been a delivery proponent since day one.”

Leadership 61

Leadership Healthcare 2012 Catering 61

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers. Consistency is king in customer retention.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Sling

APRIL 19, 2021

In simple terms, profit is the difference between what you earn for a product or service and what you spend to provide that product or service. In technical jargon, profit is the income (or revenue) for a product or service minus the cost of goods sold (COGS) for that product or service. Retail: 5% net, 22% gross.

Small Business 145

Small Business Cash Management Customer Service Inventory 145

Future Food

OCTOBER 7, 2020

One of our most in demand services currently, is the development of “Expression of Interest” strategies & campaigns. This holistic approach ensures a less transactional service is provided, with both the client/landlord and future operators best interest in mind.

Operations 78

Operations Beverage Catering Food Order 78

Future Food

FEBRUARY 25, 2020

The sustainability of any restaurant or F&B business is always dependant on meeting the needs of the intended target market and remaining relevant to those customer segments with authentic food and a range of promotions, offers and experiences that encourage repeat patronage. It is not necessary to do everything.

Sustainability 88

Sustainability Social Media Communication Customer Experience 88