Culinary Cues

AUGUST 21, 2023

It was interesting, somewhat absurd, but life changing for those in the profession and for the way people viewed the restaurant experience. The entire experience was elevated and so were prices. People traveled cross country to experience these chef extravaganzas. Some partnered to this end, while others struggled or closed.

Back of House 390

Back of House Food Supply Government Dine-in 390

Indoor Media

JANUARY 2, 2019

What content has performed best for your blog? Since our blog is fairly new (started in the fall of 2017) we’ve been experimenting with different content topics, audiences, and writing styles. Still, blogs geared toward auto shop and restaurant owners seem to reign supreme. Here are our top 5 blog posts of 2018.

Blog 78

Blog 2018 Coupons Advertising 78

Clover - Restaurants

MAY 2, 2024

While luxury is often associated with concierge services, all they really mean is a personalized customer experience. That kind of experience can be offered by all types of small businesses–from restaurants to retail shops to service businesses. The pandemic was largely responsible for this shift.

Customer Service 52

Customer Service Loyalty Program Healthcare Social Media 52

Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. The post Guest Blog: Tax Strategies as You Reopen Your Restaurant appeared first on Restaurant365.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Loyalty Program 204

Loyalty Program Mobile Ordering Customer Experience Online Ordering 204

Culinary Cues

JANUARY 4, 2021

Those who have confidence in their abilities will often times say: “Give me some time to think, to reflect on my experience, to chat with a few friends, and I will find a solution to the problem.” The broader one’s understanding of the human experience, the better design (and longer term challenge solving) we will have.”. Steve Jobs.

Customer Service 445

Customer Service Customer Experience Hotels Small Business 445

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? Embrace change.

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? Embrace change.

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. By learning from others' experiences, you too can be successful. Restaurant & Retail Revel(ations). The solution is simple: Podcasts!

Coaching 195

Coaching Website Management Email Marketing Retail 195

Hot Schedules

AUGUST 25, 2021

These key metrics touch four major performance indicators: Sales, Service/Experience, Safety, and Profit. Service & Experience: Employee Engagement, Employee Productivity, Customer Satisfaction. Meaningful Metrics: Empower Restaurant Managers with the Right Data to Drive Smart Decisions. A t every restaurant, metrics matter.

Management 138

Management Management Food Safety Leadership 138

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? If not, “can” it.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Future Food

NOVEMBER 30, 2021

But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? It is a serious question as to what has been the best outcome this year for commercial catering and depending on your perspective – customer, competitor or winning/losing caterer the answer is not crystal clear.

Catering 146

Catering 2022 Customer Experience Customer Service 146

Hot Schedules

AUGUST 10, 2021

Protecting Your Customers: How to Scale Your Food Safety Culture Across Multiple Locations. Create an environment and culture where food safety is an integral part of everyone’s duties and the overall guest experience. T he CDC estimates 48 million cases of foodborne illness across the United States in a given year. Learn more now!

Food Safety 148

Food Safety Certification Food Employee Relations 148

Future Food

FEBRUARY 9, 2021

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. This outpaces hardware stores, electronics goods, department stores, supermarket and clothing/footwear retailers.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Bingage

JUNE 27, 2023

In today’s competitive e-commerce landscape, building a loyal customer base is crucial for the success of your online store. One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Our platform empowers businesses to enhance customer retention and increase customer lifetime value (CLV).

Loyalty Program 98

Loyalty Program Point of Sale Social Media Email Marketing 98

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. We should never underestimate the importance of customer perceptions, expectations, and new ideas. Engage them and they will become your ambassadors. No restaurant is an island.

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

Hot Schedules

NOVEMBER 20, 2020

Continues Focus on Hospitality and Retail Success. Representing 40 years in hospitality, serving over 7000 customers and 120,000 locations, together Fourth and HotSchedules are proud to announce our combined global brand: Fourth Enterprises. A continued focus on hospitality and retail success. HotSchedules Gets a New Look.

Retail 78

Retail Customer Service Hospitality Hotels 78

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability.

2022 148

2022 Food Supply Entertainment Hospitality 148

MadMobile

MAY 3, 2023

This guest blog post is provided by our partners at JRNI, the leading-enterprise platform for managing and scaling customer engagement. Organizations often see the goal of customer engagement as increasing customer satisfaction. Customer Engagement as Revenue Tool Why should customer engagement be so tied to ROI?

Customer Experience 52

Customer Experience Email Marketing Retail Small Business 52

Izettle

OCTOBER 25, 2021

But an omnichannel experience is just as important for your customers, too. What we discovered: The average omnichannel merchant completes 32% more transactions per month than the average non-omnichannel merchant * Omnichannel merchants are less reliant on repeat customers. Is an omnichannel solution right for your customer?

Customer Experience 98

Customer Experience Inventory Customer Service Website Management 98

Hot Schedules

JUNE 25, 2020

If you operate in a market that has variable rules for meals, breaks, overtime, even predictive scheduling, Time and Attendance offer managers increased visibility and lots of flexibility to customize rules in each market. New Minimum Wages Rates in Effect July 1, 2020. Smokey Bones Successful Expansion to Ghost Kitchen Operations.

2020 147

2020 Kitchen Safety Restaurant Law Website Management 147

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. This is an important trend not just for customers, but for the venues as well. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

Hot Schedules

AUGUST 10, 2021

Protecting Your Customers: How to Scale Your Food Safety Culture Across Multiple Locations. Create an environment and culture where food safety is an integral part of everyone’s duties and the overall guest experience. T he CDC estimates 48 million cases of foodborne illness across the United States in a given year. Learn more now!

Food Safety 78

Food Safety Certification Food Employee Relations 78

Buzztime Business

DECEMBER 26, 2023

Resolution #2 – Bring in More Customers Attracting more patrons is one of your 2024 bar and restaurant goals…right? One of the easiest ways to enhance the guest experience? With the right digital signage system , you get free templates – ready to customize with specials and events. Try these simple crowd-building tactics.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Future Food

APRIL 17, 2019

In this two-part blog, I will share with you, insights into what malls, shopping centres and retail precincts around the world are planning for the future; so that they remain relevant and maximise market share. Modern malls are the complete expression of the new reality that hospitality and entertainment are the new retail.

Hospitality 92

Hospitality Food Entertainment Retail 92

Hot Schedules

JUNE 22, 2020

HotSchedules makes product enhancements to meet new city and state regulations that ensure customers remain compliant. Predictive Scheduling laws are now in place for six cities and one state, primarily impacting the restaurant and retail industries. Predictive Scheduling Comes to the Windy City and City of Brotherly Love.

Audits 97

Audits Employee Relations Restaurant Law Customer Service 97

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. After a few moments of silence I walked her through the process of overcoming the fear of making a decision and presented her with a way to be a customer hero in the moment. www.harvestamericacues.com BLOG. STEPS IN FINDING THE CURE.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Future Food

MARCH 10, 2020

We love to talk about food and hospitality, food and experiences, food and sociability, food and beverage and just plain food. All of this has to be balanced by an understanding of how many of these potential customers there are and how much they are likely to spend. Food Theatre by Roti Road (Image via Roti Road).

Sustainability 78

Sustainability Hospitality Food Customer Experience 78

Future Food

DECEMBER 5, 2019

The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. The welcoming of the Meat-Free terminology will be used to entice customers; rather than words like Vegetarian and / or Vegan. The Customer 19.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Future Food

NOVEMBER 16, 2020

Covid-19 and the subsequent closure of cafes, pubs and restaurants, quickly reminded us that cooking good food is not that hard and it adds so much more to the quality of the dining experience at home, than a food delivery ever can achieve. Some customers consider the temporary measures challenging and clumsy, if not darn-right annoying.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

Future Food

FEBRUARY 25, 2020

The sustainability of any restaurant or F&B business is always dependant on meeting the needs of the intended target market and remaining relevant to those customer segments with authentic food and a range of promotions, offers and experiences that encourage repeat patronage. food matching with gin/wine/beer) 2.

Sustainability 88

Sustainability Social Media Communication Customer Experience 88

ChowNow

MARCH 3, 2021

At ChowNow, we’ve long touted the effect of mobile apps on customer retention and loyalty. If you’re considering a restaurant mobile app, this blog examines four ways it enhances your online ordering strategy. Your customer – they are ordering from you after all – is interacting with the marketplace’s brand, instead of yours.

Mobile Ordering 78

Mobile Ordering Ordering Online Ordering Download 78

Future Food

APRIL 20, 2020

Modern Elevated Standards of Campus F&B Enhancing the on-campus experience, with ‘High Street’ quality experiences. As habits, tastes and expectations continue to change, customers are not afraid to vote with their feet, if the standards they expect are not delivered from individual retailers and operators.

Beverage 78

Beverage Hospitality Point of Sale Customer Experience 78

The Restaurant Group

NOVEMBER 9, 2020

Implementing a virtual presence is “a process that promotes an image, creates loyalty and allows the business to maintain its current clientele as well as attract new customers.” . It’s a fact that 77% of consumers recommend a restaurant or retail establishment to a friend after a single positive experience. Source: QSR.

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers. Consistency is king in customer retention.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Future Food

SEPTEMBER 8, 2020

The food, hospitality and broader retail landscape is currently facing unprecedented challenges that will undoubtedly reshape it for years to come. Additional Comments on this EOI Blog. Port Melbourne Yacht Club teamed up with the Atlantic Group in 2019 with the guidance for Future Food (Image via Easy Weddings).

2019 78

2019 Hospitality Article Retail 78

Restaurant365

JANUARY 13, 2022

Your takeout packaging choices directly affect your restaurant’s image and reputation, so it’s important to select containers that ensure all meals arrive to the customer at the right temperature and looking delicious. Customers will still crave convenience. Mocktails will make a comeback. trillion by 2026.

2022 147

2022 Compost Recycling White Paper 147