Culinary Cues

NOVEMBER 20, 2023

One of the most difficult tasks that any restaurateur or chef faces is convincing a customer to walk through the door for the first or twentieth time. Every restaurant knows that once a customer walks through the door a sale of food and beverage will likely result. Restaurants need to share this with their community of businesses.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Foodable

OCTOBER 30, 2020

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. 4: Ovation" on Spreaker.

Customer Experience 88

Customer Experience Guest Recovery Management Management 88

Hot Schedules

JULY 26, 2021

Five Ways Retailers Can Optimize Labor to Minimize Costs. T he return of in-person shopping has happened at varying rates depending on local lockdown restrictions, but the universal truth for most retail stores has been the massive shift to ecommerce —an estimated jump of $183 billion — cutting into brick and mortar profits.

Retail 148

Retail Point of Sale Employee Relations Inventory 148

Hot Schedules

DECEMBER 7, 2021

Rethinking Pay Norms: How Retailers Can Attract Exceptional Talent. Many industries have been able to increase hourly wages by passing on extra costs to consumers, but retail has historically been an exception. Turnover across the retail industry is at 4.4 So, what’s driving workers away from the retail industry?

Retail 78

Retail Employee Relations Hotels 2022 78

7 Shifts

MAY 8, 2024

Today, I’m excited to share our updated brand and what’s to come for our amazing customers — including why we made these changes and how we’ve connected the entire restaurant employee experience. It’s from a time when 66% of our customers weren’t restaurants — we’re talking retail stores, smoke shops, and dog groomers.

2013 244

2013 Uniforms 2024 Website Management 244

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

Front of House 189

Front of House Mobile Ordering Customer Service FOH 189

Modern Restaurant Management

MARCH 28, 2024

Food manufacturers and retailers are embracing a whole new world of opportunities for consumer engagement that are enabled by this newer technology. It can also provide full sourcing and ingredient listings that are needed for menu creation to serve customers with special requirements.

Information 218

Information Allergens Food Supply Food 218

Modern Restaurant Management

JUNE 3, 2024

In the quaint-but-archaic world of secondhand retail, this was a huge leap! This digital transformation is not just about technology; it’s about reimagining the relationship between a brand and its customers. During my time in the ecommerce field, many online retailers faced similar challenges regarding customer retention.

Loyalty Program 98

Loyalty Program Coupons Customer Experience Seasonal Menu 98

Perfect Daily Grind

JULY 11, 2019

You have good coffee and a growing customer base that keeps coming back for more. But are you taking advantage of every opportunity to increase your sales and customer loyalty? . Most retail sections in cafés are underutilised, impractical, or downright non-existent. Why Sell Retail Products? Selecting Your Products.

Retail 98

Retail Point of Sale Café Equipment 98

MadMobile

MAY 8, 2023

Strategic collaboration combines Mad Mobile’s innovative retail associate platform with BambuMeta’s web3-powered loyalty platform, shaping the future of customer engagement in retail. By offering unique, seamless, digital experiences, Mad Mobile enables businesses to forge deeper connections with customers.

Retail 52

Retail Customer Experience Point of Sale Customer Service 52

MadMobile

MAY 8, 2023

Strategic collaboration combines Mad Mobile’s innovative retail associate platform with BambuMeta’s web3-powered loyalty platform, shaping the future of customer engagement in retail. By offering unique, seamless, digital experiences, Mad Mobile enables businesses to forge deeper connections with customers.

Retail 52

Retail Customer Experience Point of Sale Customer Service 52

BNG Point of Sale

OCTOBER 15, 2021

Advantages of POS System for Retail. POS System Advantages And Benefits For Retail Stores. A POS helps retailers save time and money and allows them to focus on their customers. A POS also improves customer satisfaction ratings through catering to customer needs and monitoring business trends.

Retail 52

Retail POS Cash Management Point of Sale 52

BNG Point of Sale

OCTOBER 8, 2021

Mobile POS For Retail: How Retail Businesses Boost Sales with Mobile Devices. When you think of a point of sale POS system in retail, a cash register likely comes to mind. How the Best Mobile POS System Can Help Grow Your Retail Business. Improved Customer Service. A Faster Checkout Process in Retail Stores.

Retail 52

Retail POS Mobile Ordering Cash Management 52

Modern Restaurant Management

APRIL 22, 2024

.” While some might view fast food fraud as a victimless crime, the reality is quite different as it negatively impacts both restaurants and genuine customers. Not only can fraudulent activities disrupt the customer experience, but they can lead to significant financial losses for both consumers and businesses.

Food 199

Food Loyalty Program Consumer Goods Customer Experience 199

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Foodable

OCTOBER 28, 2021

Listen to "Retail Coffee Expansion and Sustainability | illy Caffè" on Spreaker. Waits talks about new real estate opportunities, she says, “there are opportunities for us to really build our brand and to expose new customers to Illy in airports. So airport is definitely a big part of our real estate priority.”

Retail 52

Retail Sustainability Consumer Goods Definition 52

Culinary Cues

AUGUST 21, 2023

It was interesting, somewhat absurd, but life changing for those in the profession and for the way people viewed the restaurant experience. The entire experience was elevated and so were prices. People traveled cross country to experience these chef extravaganzas. Some partnered to this end, while others struggled or closed.

Back of House 390

Back of House Food Supply Government Dine-in 390

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. It’s no surprise that music has a powerful impact on our emotions and overall satisfaction with an experience.

License 186

License Loyalty Program Customer Experience Customer Service 186

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? Embrace change.

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

7 Shifts

MAY 31, 2024

Email marketing tools Email marketing is one of the best ways to connect with your diners, welcome your new guests, and spread the word about exclusive promotions and discounts as a reward to your loyal customers. Price: Contact them for a custom quote Mailchimp If you're new to email marketing, Mailchimp is your best choice.

2024 195

2024 Marketing Email Marketing SEO 195

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz?

2024 193

2024 Loyalty Program Food Order 2030 193

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Coupons 105

Modern Restaurant Management

JULY 28, 2021

Restaurants have traditionally addressed wage increases in two ways: by passing the cost on to the customer with increased menu prices; or by reducing cost and cutting operational hours and workforce. In the past, both options have resulted in dissatisfaction for employees and customers. Revisiting the operating model.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? Embrace change.

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Clover - Restaurants

MAY 2, 2024

While luxury is often associated with concierge services, all they really mean is a personalized customer experience. That kind of experience can be offered by all types of small businesses–from restaurants to retail shops to service businesses. The pandemic was largely responsible for this shift.

Customer Service 52

Customer Service Loyalty Program Healthcare Social Media 52

Modern Restaurant Management

DECEMBER 30, 2020

Beyond individual orders, meal kits saw a surge of popularity as at-home diners looked to create interactive dining experiences while social distancing. Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers.

2020 207

2020 Merchandise Retail Point of Sale 207

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. .”

Social Media 141

Social Media Retail Website Management Online Ordering 141

Modern Restaurant Management

FEBRUARY 27, 2024

The most common searches are for restaurants (56 percent), followed by retail stores and grocery stores (42 percent each), medical facilities (28 percent), gas stations and hotels (21 percent each), and movie theaters and banks (20 percent each). As the survey suggests, inaccuracies can significantly impact customer trust and loyalty.

Online Ordering 185

Online Ordering Consumer Goods Customer Service Customer Experience 185

Modern Restaurant Management

APRIL 15, 2024

” The 360-degree campaign, inclusive of philanthropy, F+B and retail elements, provides participating restaurants with a limited-time honey-focused menu and the opportunity to install an on-site beehive system. Sandoval hopes guests leave with a newfound appreciation for the vital role bees play in food sustainability.

Sustainability 185

Sustainability Education Training Social Media 185

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. Unfortunately, people are becoming less civil in everyday encounters.

Airlines 199

Airlines Customer Service Hospitality Tourism 199

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?

Customer Service 178

Customer Service Mobile Ordering 2023 Customer Experience 178

Modern Restaurant Management

FEBRUARY 6, 2023

According to National Retail Federation, nearly 18 million fans plan to watch the Super Bowl at their favorite bar. Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. Holding on to kegs too long threatens your guest experience. That’s a whole different ballgame!

Bar 186

Bar FOH Coaching Brewery 186