Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 313

Communication Leadership Employee Relations Entertainment 313

Ken Burgin

MARCH 14, 2020

Hospitality training has usually been done in person – we hospo people like to ‘stand up and do it’. With the restrictions and closing of many restaurants and cafes, there’s an urgent need to present training in new ways. There are so many opportunities here for training, team meetings and new ways of working.

Hospitality 92

Hospitality Webinar Training Workshop 92

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. However, food and service will always be at the heart of hospitality. Food, hospitality and the customer experience will continue to rely upon execution of excellence and the hot pursuit in the very definition of it. The Environment 22.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Culinary Cues

MAY 28, 2022

This is the hub of activity, the space that portrays unity, defines tradition, nourishes the body and mind, and sets the tone for communication. They are the ambassadors of hospitality and need to maintain a semblance of calm and the stage presence that helps guests feel comfortable and at ease. PLAN BETTER – TRAIN HARDER.

Front of House 322

Front of House Back of House Employee Relations Small Business 322

Hot Schedules

SEPTEMBER 14, 2020

Manage Increasing COVID-19 Cleaning Costs in Hospitality. Leaders are adapting to the new safety expectations with a combination of technology, training, equipment, and materials purchases. Leaders are adapting to the new safety expectations with a combination of technology, training, equipment, and materials purchases.

Hospitality 78

Hospitality Management Management Employee Relations 78

Culinary Cues

MARCH 27, 2020

This willingness is our nature, this is hospitality during crisis – it happens with hurricanes, tornadoes, earthquakes, fires, and floods – we can count on it. PLAN BETTER – TRAIN HARDER. www.harvestamericacues.com BLOG. Restaurant workers are typically people who rise to the occasion and respond to a need.

Leadership 322

Leadership Healthcare Social Media Government 322

Culinary Cues

MAY 5, 2020

It’s the most essential ingredient in effective communication. It doesn’t make sense to reopen without a well thought out plan on how to keep all stakeholders safe, how to communicate your commitment to everyone, how to live that commitment, and how to rebuild a level of trust that alleviates fear and anxiety.

Kitchen Safety 286

Kitchen Safety Food Safety Food Truck Communication 286

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Management 397

Management Management Kitchen Safety Front of House 397

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Provide guidance, training, and support to foster a positive and productive work environment. Continuously expand culinary knowledge of techniques and best practices.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I The solution is low-tech: Have a dedicated emergency landline installed in the chef’s office for this purpose.

Technology 351

Technology Front of House Social Media Back of House 351

7 Shifts

SEPTEMBER 15, 2021

In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. In hospitality, the goal should always be to “wow” the guest. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Who should train the staff on suggestive selling?

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Restaurant365

AUGUST 27, 2021

Here are a few critical ways you can proactively and effectively communicate your culture to potential hires. Cultivating an intentional online presence can help you positively communicate your restaurant culture. If you offer training beyond the basics, such as with a 4-star chef, make sure you promote that on your career page.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. Matt says the challenge of transcending digital platforms to convey this narrative genuinely.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Management 195

Management Management Kitchen Safety Front of House 195

PathSpot

APRIL 1, 2024

Within the hospitality industry, the emphasis on safety and compliance is the foundation for achieving business success. This blog post explores different approaches in which hotel restaurants can successfully achieve these pivotal objectives.

Food Safety 40

Food Safety Hotels Food Audits 40

7 Shifts

SEPTEMBER 10, 2021

Sublime Brew offers genuine coffee experiences by providing guided tours of their roastery and an online resource, in the form of ebooks and blog posts about coffee, to satisfy Jane's desire (and people like Jane) to learn more about coffee. To keep our concept fresh, exciting and on the cutting edge of the hospitality industry.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

7 Shifts

AUGUST 20, 2020

I’ll always keep 7shfits because it helped me through probably one of the craziest transitions of the hospitality/service industry that there ever has been. ” End-to-End Communication During preliminary conversations with 7shifts, Logan noted 7shifts’ emphasis on support and communication. It helps me budget,” he said. “If

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

7 Shifts

SEPTEMBER 15, 2021

In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. In hospitality, the goal should always be to “wow” the guest. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Who should train the staff on suggestive selling?

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Clover - Restaurants

MAY 3, 2024

According to the Centers for Disease Control and Prevention (CDC), there are an estimated 48 million people who get sick from foodborne illness each year, with 128,000 requiring hospitalization. Proper training can help ensure employees follow the right health and safety standards in your restaurant.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Get Beyond

JANUARY 4, 2024

Hone in on Hospitality AI may be a part of your business growth strategy for 2024, but it won’t replace the magic of a great customer interaction. Hospitality isn’t limited to an in-store experience. Upskilling essentially means adding a new skill to your resume through training or online certification.

2024 52

2024 Small Business Cash Management Email Marketing 52

7 Shifts

AUGUST 18, 2021

Recommended Reading: BLOG NAME. Host pre-shift meetings to share resources and experiences, and ensure your team is in constant communication to report on things that worked or did not work. You also want to ensure that your staff are thoroughly trained so that they're quick on their feet and ready for anything! After the meal.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Hot Schedules

APRIL 10, 2020

ServSafe is offering a free Food Handler course and some additional training for take-out and delivery best practices. Take a look at some of the training videos we have put together to guide you through this process. This has been a challenging year for anyone working in restaurants and hospitality. read more.

Food Safety 88

Food Safety Guest Recovery Employee Relations Social Media 88

Future Food

JANUARY 30, 2020

So how can a F&B business keep costs down and still offer the hospitality and compassion necessary to support the passion of the operation and still stay in business, much less make a profit? Apps enabling easy staff organisation and communication (Image via Tech Crunch). Image via Broadsheet).

Technology 107

Technology Front of House Customer Service Back of House 107

Culinary Cues

MAY 12, 2024

Think about the symmetry, the organization and communication, the dance that they performed in perfect unison as plate after plate slide into position in the pass. It was mesmerizing and you were hooked. In fact, even though he was American, the most prestigious award for business in Japan is named after Deming. His words hold true today.

Employee Relations 266

Employee Relations Presentation Café Events 266

Restaurant365

SEPTEMBER 17, 2021

For instance, offering new opportunities and training to employees can help set them up for success in future restaurant management roles. While you should obviously provide training for the task, the employee should also be allowed to make (and learn how to correct) some mistakes. The hospitality industry is in constant hiring mode.

Hiring 78

Hiring Recruiting Training Communication 78

Food Business

APRIL 9, 2018

Today’s blog is focused on the quality of your food and the product you serve in your restaurant. In the words of Erin Moran, at Danny Meyers’ Union Square Hospitality Group, “A restaurant has culture. If it's the latter, consider, you aren't training well enough. It’s a risk to your business to not correctly train them.

Training 100

Training Bar Customer Experience Serving 100

Restaurant365

JUNE 3, 2022

Are you operating a certain way just because “that’s how it is done here”, or because that is how you were trained when you started? Communication. Good communication skills are important for your retention strategy in the hospitality industry. A good communicator is charismatic and will lead employees, not push them.

Management 78

Management Management Back of House Front of House 78

Restaurant365

SEPTEMBER 16, 2021

For instance, offering restaurant accounting and operations training to employees can help set them up for success in future restaurant management roles. And finally, cross-training can help take work off your management team’s plates, while growing a positive culture of teamwork. The hospitality industry is in constant hiring mode.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. They should talk about these precautions in their blog posts, at the top of the homepage of their website, on their Google My Business listings, and on their Google and social media ads. That they can get coronavirus from someone sitting next to them while dining.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Apicbase

APRIL 14, 2023

In this blog post, I’ll discuss how the process works. Setting expectations Once CS understands what success looks like to you, they will communicate the ‘what, why, how and when’ needed to get there. CS communicates what to expect and how to do it. Meet The Apicbase Team Say hi! Pop the question in the chat box.

Inventory 52

Inventory Technology Communication Take-out 52

The Restaurant Group

OCTOBER 11, 2021

With so much competition in the hospitality space, it is no longer enough to just create a good menu and decent layout. The right branding can communicate your message to your customers, whether you want to position your restaurant as a competitive, high-end one or an affordable eatery that appeals to the masses.

Design 78

Design Customer Service Point of Sale Customer Experience 78

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. How are you communicating with your potential new hires? Cultivating a library of tools for your new hires, such as company handbooks, checklists, and training manuals, can help you start off on the right foot.

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Restaurant365

NOVEMBER 23, 2021

In 2019, the overall hospitality industry had a turnover rate of 78.9%, according to the Bureau of Labor Statistics. The very best Learning Management Systems don’t stop at training content; they underpin the spirit of community and communication within your restaurant. And what changes can I make to solve it?

Recruiting 60

Recruiting Customer Experience Technology Communication 60

Culinary Cues

JANUARY 3, 2023

This love is what we call “hospitality”. Hospitality is not something you do; it is who you are. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back. Hospitality needs to be our most important essential ingredient that is used freely throughout the organization.

Hospitality 379

Hospitality Customer Experience Customer Service Small Business 379

Ordyx

OCTOBER 23, 2019

Always Have Amazing Customer Service When it comes to service, especially in the hospitality industry, it needs to be tip-top. When a customer is not experiencing the best service possible in your hospitality establishment, then the odds aren’t in your favor for their return. Everyone loves a birthday treat!

Loyalty Program 52

Loyalty Program Email Marketing Social Media Customer Service 52

Restaurant365

SEPTEMBER 3, 2021

The exact responsibilities may look different at every restaurant group, but strategic recommendations could encompass everything from revamped training protocols to new marketing initiatives, and everything in between. And just like in every role, good communication about findings and ideas is key.

Waste 78

Waste Cash Management Point of Sale Inventory 78