7 Shifts

MAY 25, 2021

Here are some of the big priorities for us in this next phase of our evolution: 1. Expand on our open API platform: We've always been big advocates of fostering an open API, something that is not commonly seen with other restaurant technology providers. Continue to build solutions across the employee lifecycle. A word of thanks.

Customer Experience 370

Customer Experience POS Hiring 2020 370

Social Hospitality

AUGUST 13, 2020

Capitalize on Big Data Analysis. Without the right data at your disposal, you can’t stay agile and flexible in such a fast-paced industry. Leaders often combine AI with big data analytics to gather vast amounts of industry data. You can also produce comprehensive yet actionable reports. Wrapping up.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

OCTOBER 14, 2021

Big parties, holiday specials, and private events are, too. We can't be sure what the next few months will look like, but we can look to last year's data to understand what lies ahead. We can't be sure what the next few months will look like, but we can look to last year's data to understand what lies ahead.

Tip Distribution 370

Tip Distribution Hiring Communication Events 370

Modern Restaurant Management

APRIL 15, 2024

Define the Purpose of Data Collection Transparency is the main thing to achieve in data collection. You'll want to specify the reason why you’re collecting data and your plans for what to do with that collected data. So, they should be incorporated sparingly.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Understand customer cravings and business needs through data. Another way to slice and dice data is to comb through food costs. Don’t overthink it.

Front of House 196

Front of House Point of Sale POS Cash Management 196

Modern Restaurant Management

APRIL 26, 2024

This level of detail and flexibility requires a sophisticated approach to managing and presenting data. It's a simple but big step towards ensuring that every meal is safe and enjoyable for everyone. It's a big step towards better, faster service and making everyone feel welcome and safe.

Dietary Restrictions 88

Dietary Restrictions Allergens Point of Sale Customer Experience 88

Modern Restaurant Management

NOVEMBER 23, 2021

To maximize return on the data collected through in-person interactions, restaurants can use automated guest and preference tags to segment guests seamlessly. These tags enable staff and operators to surface detailed guest information, including itemized POS data, visit length and frequency, spend history, and even wine preferences.

Loyalty Program 189

Loyalty Program Email Marketing Customer Experience Seasonal Menu 189

7 Shifts

FEBRUARY 21, 2023

According to our data , the average turnover rate for restaurant staff in the U.S. If they ever quit, they would leave big shoes to fill. Use this in combination with your POS sales data to identify your best employees based on stats as well as intuition. People are the heart of the restaurant.

Front of House 381

Front of House Social Media Back of House Sports 381

Modern Restaurant Management

JANUARY 31, 2023

The first step in this process should be analyzing the data from their point-of-sale system – labor costs, game days sales and more. Use data to identify high-traffic times during the Super Bowl and offer promotions or discountsduring those times to increase sales.

Loyalty Program 184

Loyalty Program Social Media Email Marketing Online Ordering 184

7 Shifts

JULY 19, 2022

A ton of creative ways to collect customer data. Because what we were preaching five years ago, telling your story, gathering customer data and using the data correctly is more relevant today than it was then.”. And restaurants do a bad job of gathering customer data. Restaurants need to find data.

2008 195

2008 Coaching 2016 Download 195

Modern Restaurant Management

SEPTEMBER 6, 2023

This can be done by leveraging data to make your restaurant their top choice – and enticing them back for more. Therefore, leverage smart restaurant technology to gather diner data and use it to identify customers willing to spend more with you. Data doesn’t appear on the menu. No Marketing Staff? No Problem.

Loyalty Program 196

Loyalty Program Customer Experience Customer Service Technology 196

Modern Restaurant Management

APRIL 9, 2024

Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

2024 203

2024 Front of House Mobile Ordering Fast Casual 203

7 Shifts

JANUARY 23, 2024

And it means understanding the data and the trends so you can staff at the right levels — every time. Use prior sales data as a baseline for the typical ebbs and flows. And it’s not just the big chains — a local Cincinnati-area pizza joint paid out more than $30,000 for just two violations.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

7 Shifts

OCTOBER 31, 2023

Interface issues can look like: Problems running off-cycle payrolls Hard-to-find reports and tax documents like W-2s Lots of manual data entry Too many features to learn Complications with onboarding employees Payroll isn’t a nice-to-have—it will always be a part of your responsibilities as a restaurant operator. The price is great.

Customer Service 221

Customer Service Information Pricing Insurance 221

Modern Restaurant Management

APRIL 3, 2024

The average cost of a data breach in 2023 was almost $4.5 They process huge volumes of valuable data and their networks are often widely integrated with external partners and providers. Cyber risks have been around for a long time, but that doesn’t mean they’re static. Large franchisors and franchisees are on one side.

Email Marketing 205

Email Marketing Franchise Franchising Point of Sale 205

Modern Restaurant Management

MARCH 6, 2024

Finally, and most importantly, personalization algorithms can analyze customer data to tailor dining experiences leading to smoother service and enhanced profitability. Bottomline, while not all restaurants have detailed personal data, if customer data is available, it is the most valuable currency for AI applications.

Customer Experience 189

Customer Experience Entertainment Transportation Customer Service 189

7 Shifts

NOVEMBER 23, 2023

Security and Data Protection Is your current system robust in ensuring data security and privacy? Assess security measures to protect sensitive payroll data. I switched to 7shifts Payroll from one of the “big” payroll companies. Support and Customer Service How responsive and effective is your current provider's support?

Download 221

Download Employee Relations Demo Customer Service 221

Modern Restaurant Management

NOVEMBER 15, 2023

The restaurant industry is changing quickly, and technology plays a big role. Integration with ecommerce business intelligence: Use data to improve your website and business. This data can help you understand how your customers behave, how your menu performs, and how efficiently your business runs. Partner with local businesses.

Marketing 197

Marketing SEO Social Media Mobile Ordering 197

Restaurant Business

APRIL 29, 2024

Cannabis users are far more likely to order delivery and fast food than those who don’t indulge, survey results from Numerator show.

Food Order 109

Food Order Delivery Ordering Food 109

Modern Restaurant Management

JULY 5, 2023

By leveraging digital technologies to analyze customer data, restaurants can provide the same level of convenience, comfort and familiarity in their digital properties as they do in their physical locations. One big consideration is the technical infrastructure that’s required to support virtual hospitality.

Hospitality 179

Hospitality Customer Experience Loyalty Program Customer Service 179

Modern Restaurant Management

JANUARY 17, 2023

Data from the Bureau of Labor Statistics finds that restaurants have seen the largest number of resignations of any employment sector, with the year-over-year quit rate rising from 4.8 percent, with many workers citing take-home pay as a big factor for quitting. That's the power of real-time data.

Hiring 186

Hiring Mobile Ordering Technology Dine-in 186

7 Shifts

SEPTEMBER 20, 2021

Not only are pen-and-paper or spreadsheet schedules costly when it comes to your time—they are useless when it comes to data. Scheduling software like 7shifts can also pull data from your POS to track labor against sales and get a more accurate picture of your labor cost—saving your restaurant money and time.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

MAY 15, 2023

For example, you can leverage transactional and experiential data to offer personalized rewards and discounts. This is where automation and leveraging data to drive personalized marketing can make a big impact – building on their sense of loyalty and helping drive connection to your restaurant for your customers.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

JANUARY 8, 2024

The likelihood is that the existing technology will continue to improve, becoming even more seamless, including contactless solutions, AI, automation, enhanced data analytics, and improved software integrations. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

OCTOBER 14, 2022

But the digital interaction, along with the swiftness of digital transactions, had helped restaurant workers earn more tips—and increase their take-home as a result: According to data from Toast , tip amounts on digital or card transactions were 9.9 percent higher in the second quarter of 2022 than in 2021. fewer than a year ago.

Social Media 359

Social Media Fine Dining 2022 2015 359

Culinary Cues

JULY 23, 2023

Have someone with the same level of passion for numbers and comparisons prepare and present comparative data as a tool for the chef. Celebrate the small wins and the big ones as a way of doing business. Make your restaurant a destination for celebration. Thumbs up, thanks, great job, fantastic, delicious, you rocked that one, etc.”

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Verify that the platform adheres to industry-standard security measures like data encryption, backups and disaster recovery, and 2-step verification. Launch day Get excited, it's the big day!

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

FEBRUARY 5, 2021

Guest feedback can be much easier to obtain and process—making for less time collecting and organizing, and more time using data to improve your guest experience. If one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. Google Local, TripAdvisor, and delivery.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Restaurants often offer deals like “first burger on us” or “refer a friend and you both get $25.”

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

7 Shifts

DECEMBER 16, 2022

With a simple export of time-clocking data from 7punches, the gusto! A small change with a big upside. That may not seem like a big deal with the operator, but if there's a huge deal, that teammate doesn't have to go home with a soaking wet t-shirt,” says Green.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

Modern Restaurant Management

FEBRUARY 27, 2023

Whether a restaurant wants to expand on its first location’s success or try a new type of venue entirely, opening a second location is a big decision. Consequently, operators need to use forecasting to help predict the number of employees a restaurant will need each day based on recent sales and labor data.

Cash Management 189

Cash Management Point of Sale Inventory Email Marketing 189

Modern Restaurant Management

DECEMBER 12, 2023

In the aftermath of COVID-19, we witnessed what has become known as the Great Resignation or the Big Quit. Even today, the latest data from the U.S. However, there are enduring effects, both in terms of the labor market and how individuals perceive work.

2024 203

2024 Customer Service Social Media Customer Experience 203

Modern Restaurant Management

MAY 18, 2023

Yet the big question remains – how secure is it? Moreover, does the hospitality industry need to improve how it handles sensitive customer data? That incentive comes in the form of PCI DSS (Payment Card Industry Data Security Standard), a set of strict regulations that govern how businesses handle sensitive customer data.

Hospitality 158

Hospitality Point of Sale POS Online Ordering 158

ChowNow

FEBRUARY 27, 2024

And no, apps aren’t just for big brands. Harvest your diner data When you process orders, your system captures data about your customers. You can use the data to build a contact list to start your text marketing campaigns. It’s the first place you should check when harvesting data. Learn more.

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

Modern Restaurant Management

APRIL 21, 2022

They started the compamy with the goal of automating tedious back-office tasks, saving restaurant operators time and providing crucial data for making business decisions. It really changed restaurant technology because restaurateurs are generally not at a computer all day, so being able to use a mobile device was a big breakthrough.

Technology 197

Technology 2005 Mobile Ordering Point of Sale 197

Modern Restaurant Management

MAY 31, 2022

More industries are becoming highly data-driven and the restaurant industry is no exception. Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. One helpful reporting practice is determining how often to pull reports and which data reports are most valuable.

Point of Sale 196

Point of Sale POS Download Loyalty Program 196