Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. The 2019 Spark conference, presented by HotSchedules and Fourth, brought restaurant industry leaders together to address challenges facing operators today. Consumer demands are changing more every day, labor challenges persist, and margins remain razor-thin.

2019 103

2019 Hospitality Employee Relations Leadership 103

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). The very same technology has been working on cameras, too. Touchless Service. And the best part?

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Physical service is still valued. Visits at P.M.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Future Food

JULY 16, 2019

The Delivery Dilemma - Food Delivery in 2019. The report indicates that the uptake of home delivery services with venue operators is led by Uber Eats, with Deliveroo in second place and Menu Log as the third favourite. of surveyed venue operators admitted to currently using the Uber Eats service and an even smaller 9.9%

Delivery 79

Delivery 2019 Food 2030 79

Restaurant365

MAY 13, 2020

While your restaurant may never be able to prevent turnover entirely, your company can retain more employees than ever with strategic technology tools. How to reduce employee turnover with Technology. With the cost of high employee turnover, the restaurant industry is looking toward new technology tools to increase employee retention.

Technology 88

Technology Hiring Communication Tip Distribution 88

The Restaurant Group

NOVEMBER 9, 2020

If “a picture is worth a thousand words,” social media is to be thanked for taking Norwegian playwright Henrick Ibsen’s adage and using technology to digitally canvas the ether with multiple complex ideas, then framing them in a single image. In a recent 2019 restaurant survey, almost half (45%) of the U.S. 89% of U.S. Source: QSR.

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

Focus POS

NOVEMBER 8, 2021

Over the past two years, restaurants have seen significant changes in how customers pay, shifting away from legacy processes to online and touchless payments. While a few years ago, customers were content to pay with cash or credit cards, customers have now grown to expect more payment options. since March 2019.

Mobile Ordering 78

Mobile Ordering Front of House Customer Service Customer Experience 78

Bingage

APRIL 14, 2021

Then being a restaurant owner, why wouldn’t you prefer the latest restaurant technology for the business’s smooth operation & long-term growth. To be updated and evolv e the latest technology, POS software is being designed for this purpose. Everything is now digitalised! What is Restaurant POS software?

POS 97

POS Loyalty Program Online Ordering Point of Sale 97

Rocket Fuel

JANUARY 26, 2024

We’ll just come out and say it: Restaurant operators are losing money to third-party delivery service providers. And with delivery channel growth up 1,343% since 2019, delivery doesn’t seem to be going anywhere. Delivery loss is when a delivery service provider does not pay a restaurant for some or all the items in an order.

Delivery 52

Delivery Back of House Customer Service Technology 52

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. Quick service restaurants (QSRs), representing 81 percent of restaurant visits in the U.S., foodservice industry. “The U.S.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Bingage

DECEMBER 2, 2019

The rapid change in nature…it can be anything in the form of technology, customer preferences, marketing trends or anything. 2019, is about to end! Table service restaurants make more than $263 billion in sales annually. Restaurant Technology Statistics helpful for 2020. Source ) 2. Source ) 2. Source ) 4.

Social Media 96

Social Media Online Ordering Employee Relations Sourcing 96

Hot Schedules

NOVEMBER 20, 2020

Through many years of exciting growth we have continued the mission of creating solutions that address the industry’s most complex challenges around inventory, task management, analytics and HR & payroll services. We are dedicated to empowering our customers to win with talent, operate effortlessly, and deliver on their brand promise.

Retail 78

Retail Customer Service Hospitality Hotels 78

Future Food

MAY 20, 2020

Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Additionally each table is equipped with a draw to restock after every customer. Great for customers and great for business! (As which brings me to my next point, Tech…).

Hospitality 113

Hospitality Food Customer Service Food Order 113

Restaurant365

APRIL 4, 2022

With more planned stops in cities across the country, the goal is to help industry leaders share their most pressing challenges and opportunities, and discuss how they’re using restaurant technology to meet and exceed them. The Restaurant Industry Is Embracing Restaurant Technology. Live from Austin! It’s Getting Better.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 186

2020 Website Management Online Ordering Point of Sale 186

Hot Schedules

MARCH 1, 2020

Learn how advanced forecasting capabilities helped one HotSchedules Now Powered by Fourth Customer achieved labor savings with smarter deployment of hours. When it comes down to it, labor management is an exercise in optimization — it’s about finding the right balance between the quantity of staff and quality of service. Ergonomics.

Employee Relations 113

Employee Relations Download Customer Service Management 113

Modern Restaurant Management

AUGUST 3, 2020

Cookies also surged in order frequency, with Skillet Chocolate Chip Cookies seeing a 1,193 percent increase in orders compared to the first half of 2019. percent of Americans excited to order this 2019 staple. compared ordered behavior from January – June 2020 and January – June 2019. Frose is out, with only 2.1

2020 172

2020 Franchise Franchising Food Order 172

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Furthermore, roughly two-thirds of consumers who opt for curbside pickup now say they will likely continue to utilize this service even after restrictions are lifted. These will likely continue well into the foreseeable future.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Qu

MARCH 16, 2023

As the dust of the pandemic settles and businesses turn their attention to pressing new issues on the horizon, new technology trends are taking the stage. And what they are saying is this: 2023 will be the year of driving smarter efficiencies and reducing technology proliferation through the use of more unified systems.

2023 52

2023 Fast Casual Point of Sale Technology 52

Lavu

DECEMBER 16, 2019

Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. Having a well-made app will also attract customers from the millennial generation. o keep it simple.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Restaurant365

NOVEMBER 23, 2021

Many of us work every day — chained to the technology that is supposed to free us from our desks, working two jobs to make ends meet, working one paid job and then coming home to work another shift in the unpaid but crucially important job of raising our families. It sounds crazy. Most of us work 22 days each month. Contribution.

Recruiting 60

Recruiting Customer Experience Technology Communication 60

Hot Schedules

DECEMBER 13, 2020

Through many years of exciting growth we have continued the mission of creating solutions that address the industry’s most complex challenges around inventory, task management, analytics and HR & payroll services. Time and Attendance customers also benefit from our attestation feature. 2020 Labor & Wage Compliance Round-Up.

2020 78

2020 Employee Relations 2021 Hotels 78

KaTom

AUGUST 29, 2019

While sushi’s precise origin is murky, we can follow its journey from historical records to today’s dining landscape, where innovative entrepreneurs have blended sushi and modern technology to create revolving sushi bars. A post shared by Kura Revolving Sushi Bar (@kurasushi_usa) on Jul 20, 2019 at 5:02pm PDT.

Customer Experience 67

Customer Experience Bar Restaurant Law 2019 67

KaTom

MARCH 17, 2020

” COVID-19, formerly known as the 2019 novel coronavirus, is a disease caused by the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) virus. Alaska Department of Health and Social Services. Arizona Department of Health Services. Arkansas Small Business Technology Development Center. Alaska SBDC.

Small Business 103

Small Business Hotels Hospitality Tourism 103

Modern Restaurant Management

JANUARY 9, 2020

. “Over the past few years, we’ve focused on becoming a total access brand by growing our delivery business, expanding our online ordering and mobile channels and enhancing the in-store experience by introducing drive-thrus, kiosks and technology-centric solutions for operations,” Bendel said. ” New CEO at Waitr.

Fast Casual 101

Fast Casual Customer Service Online Ordering Casual 101

Indoor Media

SEPTEMBER 26, 2017

Sure, friends and family were supportive when you started, and colleagues in the industry gave you advice, but it wasn’t until you were in the weeds that you fully understood the requirements of running (and advertising) your counter-service restaurant. Don’t Ignore Loyal Restaurant Customers. Rewards for Loyal Customers.

Fast Casual 78

Fast Casual Advertising Casual Social Media 78

EATER

JUNE 1, 2021

On a busy night, Nossa serves about 150 customers and is getting busier every week, Borghetti said. For the smaller ones — those local eateries that delivery companies have hyped everywhere from blog posts to Super Bowl commercials — the story is more nuanced. Borghetti turned off DoorDash at Nossa a month ago.

Delivery 86

Delivery Small Business Customer Service Fine Dining 86

Restaurant365

DECEMBER 4, 2020

This includes enforcing health requirements with your employees, and also making sure to communicate your policies to customers. Customer behavior isn’t something that will likely change overnight, so a challenge in 2021 will be to instill customer confidence in your business while still maintaining healthy operations.

2021 78

2021 Operations Mobile Ordering Social Media 78

Restaurant365

JUNE 17, 2020

For instance, quick service restaurants, with more pre-made product and counter service, tend to have a lower labor cost percentage than full-service restaurants with table service and menu items made from scratch. 25-30%: casual dining (depending on the menu and methods of service). Controlling labor costs.

Tip Distribution 78

Tip Distribution Point of Sale Employee Relations Restaurant Law 78

The Restaurant Times

APRIL 21, 2021

However, food trucks face stiff competition from QSR chains, full-service restaurants, cloud kitchens, and other restaurant formats. A unique brand name, logo, and caption attracts customers, which is why you need to know your food truck’s Unique Selling Point (USP). All it needs is a good food truck business promotion plan.

Food Truck 59

Food Truck Food Social Media Seasonal Menu 59

The Food Corridor

MARCH 27, 2023

But moving to a delivery- only model has been made possible recently by advances in technology and changes in consumer habits. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

OCTOBER 29, 2019

Green Rabbit secured a $31 million minority investment from Guidepost Growth Equity, a leading growth equity firm focused on high-growth technology companies. The Company has since dramatically expanded its services and capabilities to ship millions of orders per year for more than 5,000 perishable items across 150 brands. .

Food Supply 78

Food Supply Franchise Franchising Customer Experience 78

Black Box Intelligence

NOVEMBER 1, 2021

Dive deeper into the state of the quick service segment with our newest research: How Quick Service is Outpacing the Restaurant Industry in Sales & Traffic. Full-Service: Service Guest Sentiment Improved in Q3. Hourly turnover rose rapidly in the last three quarters for limited-service restaurants.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Black Box Intelligence

JUNE 24, 2021

Our data shows that sales are up, and they are stronger than they were back in 2019. Tracking your business metrics and benchmarking them against the rest of the industry can help you understand where you stand, and whether you need to make adjustments to attract the right customers. Yet, restaurant traffic still hasn’t recovered.

2021 57

2021 Guest Recovery Consumer Goods Back of House 57

ChefMod

OCTOBER 6, 2021

Although these regulations are ever-changing, there are several ways that restaurant owners and stakeholders can continue to run a successful business, and most of the solutions heavily rely on embracing modern technology. Get Rid of Paper Invoices Long gone are the days when you need scanning services, especially since the data is free.

2021 52

2021 Email Marketing Front of House Cash Management 52

Single Platform

DECEMBER 21, 2018

I’ve done some research on what the top food mags, sites, and experts are saying about the restaurant & food trends for 2019. Read on for my picks for the Top 5 Food Trends for 2019. We wrote a blog on different ways you can give back. I’m sure oat milk will be popping up as an option in coffee shops everywhere in 2019.

2019 36

2019 Online Ordering Food Order Loyalty Program 36