Black Box Intelligence

APRIL 12, 2023

It’s not all bleak, though: commodity and labor cost pressures are starting to ease, meaning menu price increases and their effect on average guest checks are projected to moderate this year. While these challenges may appear inevitable, restaurants can offset the adverse effects of food inflation and uphold profit margins. versus 10.1%).

Food 76

Food Loyalty Program 2023 2022 76

Black Box Intelligence

NOVEMBER 1, 2021

Restaurant reputation management is essential to retaining your current customers and attracting new ones. Online review sites and social media make it easy for guests to broadcast their opinions – good or bad – to anyone who’ll listen. Here’s how to use guest intelligence to implement effective restaurant reputation management.

Management 96

Management Management Social Media Customer Service 96

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Your marketing plan is the cornerstone of your restaurant's success and business plan. It is your roadmap to attracting and retaining customers.

Seating 221

Seating Email Marketing Marketing SEO 221

Mad Mobile

FEBRUARY 22, 2024

Available restaurant technology is already reshaping the way your guests experience dining in 2024. Large percentages of your customers expect these technologies to be available to them when they visit a restaurant. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

MadMobile

APRIL 20, 2023

Platforms such as Instagram, Facebook, Twitter, and now Tik Tok can offer your restaurant promotional content that can help you build relationships one post at a time. The beauty of social media is that with the right tools, it can act as free marketing, leading to more customers and more revenue. A study examining 700 U.S.

Social Media 98

Social Media Online Ordering Customer Experience Back of House 98

Mad Mobile

FEBRUARY 16, 2024

These compact, square-shaped pixel blocks hold the power to transform your restaurant into a more efficient business where owners, customers, kitchen staff, and the front-of-house enjoy smoother shifts and higher earnings. Setting up QR code table ordering systems A step-by-step guide Not sure how to start using QR codes at your restaurant?

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Touch Bistro

JUNE 2, 2021

However, guest safety is still a top priority and many restaurant are turning to restaurant reservation software to navigate the tricky business of fully reopening their dining rooms. As COVID-19 restrictions are lifted across North America, many diners are eager to return to their favorite restaurants.

Reservations 98

Reservations 2021 Online Ordering Book 98

The Restaurant Times

JUNE 21, 2022

The most crucial thing to remember about great customer service is that their experience begins right from the moment they step into your restaurant and ends only when they leave. Transaction plays a crucial role in your customer’s restaurant experience and is highly likely to leave a mark as they leave. .

Technology 52

Technology Customer Experience Customer Service Point of Sale 52

Apicbase

AUGUST 5, 2022

But while one attracts a large crowd, the other seems to have more staff than guests. You don’t need a fancy consultant to do your marketing. In this article, you’ll find restaurant marketing tips and examples to flesh out your strategy and set up a solid plan for execution. Restaurant marketing guide table of contents.

Marketing 97

Marketing Operations Social Media Email Marketing 97

Touch Bistro

JUNE 10, 2021

But don’t simply guess what your customers want – go straight to the source by asking restaurant survey questions that’ll help you get the information you need to wow your guests. It’s time to do your best sleuthing. Helps you Gain Valuable Customer Feedback. The Benefits of Restaurant Surveys. Nearly 95% of U.S.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Online Ordering 52

Touch Bistro

MAY 18, 2021

Of course, if you’re new to email marketing for restaurants, there are a few basics to learn, including how to create a restaurant email marketing plan, what kinds of emails to send, and how to measure your success. It’s also important to understand how email fits into your overall restaurant marketing strategy.

Email Marketing 97

Email Marketing Marketing Loyalty Program Mobile Ordering 97

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. How we Collect and Measure Key Customer Service Metrics. For our client base, we collect guest sentiment data by aggregating reviews from online review sites.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Notch

JANUARY 23, 2019

As an owner-operator, your restaurant likely sits at the center of your life. It's not only your business and your livelihood— it's also your dream. Unfortunately, if your restaurant is typical, your profit margins are exceedingly narrow. You also want and need to make money running your restaurant.

Email Marketing 72

Email Marketing Merchandise Website Management Point of Sale 72

Notch

JANUARY 23, 2019

As an owner-operator, your restaurant likely sits at the center of your life. It's not only your business and your livelihood— it's also your dream. Unfortunately, if your restaurant is typical, your profit margins are exceedingly narrow. You also want and need to make money running your restaurant.

Email Marketing 52

Email Marketing Merchandise Website Management Point of Sale 52

Apicbase

DECEMBER 8, 2022

so don’t forget to show customers these are still at the top of your priority list. Turning your menu more profitable means downsizing it so you can focus on executing fewer dishes better and considering alternative products and ingredients to cut costs or solve supply chain issues. Redesigning your restaurant layout can pay off.

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

7 Shifts

SEPTEMBER 26, 2022

Like any job, a restaurant job teaches skills and processes you can put on your resume in addition to soft skills that make you both a better worker and a more well-rounded person. Skills for Your Resume. Food Service Skills For Your Resume. Making Your Resume Stand Out. Table of Contents. Resume Example & Template.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. All locations will serve guests via delivery through a virtual kitchen facility. “Delivery is a rapidly growing channel in our industry right now, and we believe it will continue to be a preference for guests post-pandemic.”

Franchise 188

Franchise Franchising Kitchen Safety Food Safety 188

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado.

Franchise 110

Franchise Franchising Loyalty Program Book 110

The Food Corridor

MARCH 27, 2023

In this guide, we’ll cover: What is a ghost kitchen (aka cloud kitchen)? Cloud kitchen controversies How do get your slice of the cloud kitchen pie What is a ghost kitchen, or cloud kitchen? The food is prepared in production kitchens (aka “ghost kitchen”) from which it is collected by drivers and taken to customers.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

7 Shifts

FEBRUARY 15, 2024

Software helps automate and streamline many of these areas, reducing the strain on management and ownership and freeing up staff to serve customers better. Less human error Across your operations, bar management software improves accuracy. And you can do it based on real data — not just your gut.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Software helps automate and streamline many of these areas, reducing the strain on management and ownership and freeing up staff to serve customers better. Less human error Across your operations, bar management software improves accuracy. And you can do it based on real data — not just your gut.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

APRIL 2, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. state or territory.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

iTab POS

NOVEMBER 8, 2018

In such circumstances, your ability to run business operations without reducing the quality of food and service can be the difference between failure and success. When we talk about customer service, a big part of that is opening your business to as many customers as possible and the best way to do that is providing multiple payment options.

Cash Management 40

Cash Management Mobile Ordering POS Point of Sale 40

7 Shifts

MARCH 29, 2023

What does your brand mean? How is your brand involved in the community? How is your brand involved in the community? What is your brand doing to give back? Or what are your green initiatives?' Whereas before it was 'who's going to pay me the most money?'

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Open for Business

MAY 2, 2023

It’s more important than ever to make savvy marketing central to your business. In this complete guide to restaurant marketing, we’ll cover everything you need to know to take your restaurant to a new level of success. Ignore it at your peril. Quick links What is restaurant marketing?

Marketing 78

Marketing Email Marketing Social Media SEO 78

Touch Bistro

JULY 15, 2021

The restaurant industry is a competitive space, and you need unique restaurant marketing ideas if you want your venue to stand out. As a result, it’s important to test out different types of restaurant marketing ideas and trends to see what resonates most with your target audience. The Ultimate Guide to Restaurant Marketing.

Marketing 77

Marketing 2021 Email Marketing Social Media 77

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. Uber To Acquire Postmates. billion in an all-stock transaction that brings together two top players in third-party delivery, Uber will acquire Postmates. PPP Loan Data Released.

Mobile Ordering 191

Mobile Ordering Restaurant Law Seating Customer Service 191

Modern Restaurant Management

OCTOBER 29, 2020

Ordermark closed its $120M Series C funding round led by Softbank Vision Fund 2[1] and joined by returning investor Act One Ventures. The funding will be used to help more restaurants transition to online ordering during the COVID-19 pandemic and beyond. White Castle Flips for Flippy.

Online Ordering 142

Online Ordering Customer Service Seasonal Menu Food Order 142

Touch Bistro

MAY 14, 2021

Whether you have a competitive streak that rivals the likes of Michael Jordan, or you’re more of a team player, we can all agree that winning free stuff is just plain awesome. Picture this: it’s a sunny Friday afternoon, and you’re sitting out on the patio with your staff, brainstorming restaurant contest ideas over delicious food and drinks.

Social Media 52

Social Media Email Marketing Merchandise Loyalty Program 52

Notch

FEBRUARY 21, 2019

To keep up with the expectations of modern guests, every career restaurateur will eventually have to get through a restaurant renovation. But if your restaurant has been around for a while, it may feel outdated, and that’s not what any restaurateur — or guest — wants. Are you making needed upgrades to your kitchen equipment?

Social Media 65

Social Media Email Marketing Back of House Design 65

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 188

Webinar Customer Experience Mobile Ordering Customer Service 188

Notch

FEBRUARY 21, 2019

To keep up with the expectations of modern guests, every career restaurateur will eventually have to get through a restaurant renovation. But if your restaurant has been around for a while, it may feel outdated, and that’s not what any restaurateur — or guest — wants. Are you making needed upgrades to your kitchen equipment?

Social Media 52

Social Media Email Marketing Back of House Design 52

Apicbase

MARCH 28, 2024

But with so many kitchen management systems vying for your attention, you need to narrow down the options. Here are the key considerations to look out for when making your decision. Recipes – Your Core Data Set The back of house or production side of a food business is notoriously hard to manage.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

APRIL 20, 2022

These partnerships are built on solid relationships, so it helps to understand the challenges your franchisees are facing. We’ve included those at the bottom of the page to give you a complete picture of the risks of franchising your foodservice brand. First question: does your restaurant concept qualify at all for franchising?

Franchise 52

Franchise Franchising Cash Management Kitchen Safety 52

Touch Bistro

APRIL 18, 2021

As summer approaches, reopening your restaurant patio for outdoor dining can be the perfect way to start welcoming diners back and begin recovering lost revenue. If your area has given the green light for patio dining, you should strongly consider reopening your restaurant patio for dine-in service.

Outdoor 52

Outdoor Kitchen Safety Food Safety Seating 52

Modern Restaurant Management

AUGUST 28, 2020

Hulu subscribers can visit the “Women’s Equality” collection on the platform.?. In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A

Allergens 144

Allergens Kitchen Safety Guest Recovery Customer Service 144