Culinary Cues

MAY 13, 2023

Oftentimes these properties boast a few a ’la carte restaurants, room service, special property events, banquets, weddings, buffets, and three meals a day in at least one of their outlets. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 426

Hotels Point of Sale Cash Management Training 426

7 Shifts

DECEMBER 6, 2023

Employers can pay tipped employees the tipped minimum wage for supporting non-tipped duties—but there are some stipulations. The non-tipped duties must also “directly support” the tipped work. What about service charges and credit card processing fees? What about service charges and credit card processing fees?

Tip Distribution 221

Tip Distribution Restaurant Law Employee Relations 2024 221

Culinary Cues

APRIL 10, 2023

To those operators who do things right, who care for their employees, who seek their input and value it, and who work hard to pay a fair wage, show empathy, and understand that the happy employee is the key to success – these perceptions and beliefs are a real dis-service. At first it was a minority, but the voices keep getting louder.

Employee Relations 472

Employee Relations Restaurant Law Waste Article 472

SpotOn

APRIL 22, 2024

💡 Already using SpotOn? → If you need assistance with setup or resolving an issue, get help from a real person , 24/7, by contacting our support team at support@spoton.com or 877-814-4102 → We’d love your feedback with an honest review on your favorite platform. But not all POS systems are equal.

POS 90

POS Point of Sale Retail Customer Service 90

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 195

FOH Front of House Customer Service Back of House 195

Culinary Cues

APRIL 1, 2024

Is there any real value to nostalgia? How clear is our memory and how often do we tend to embellish on the positive and diminish the negative? Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration.

Back of House 318

Back of House Kitchen Safety Hotels Front of House 318

7 Shifts

DECEMBER 6, 2023

Employers can pay tipped employees the tipped minimum wage for supporting non-tipped duties—but there are some stipulations. The non-tipped duties must also “directly support” the tipped work. What about service charges and credit card processing fees? What about service charges and credit card processing fees?

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2024 195

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Unattainable expectations around order accuracy or ticket times risk frustrating kitchen teams, especially without proper tools, training or staffing support. There’s an art to scaling any small business intelligently.

Leadership 199

Leadership Small Business Cash Management Customer Experience 199

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options.

Loyalty Program 192

Loyalty Program Customer Service Customer Experience 2024 192

Modern Restaurant Management

OCTOBER 9, 2023

Employers play a pivotal role in creating a supportive environment that fosters mental well-being and offers necessary resources. Creating a Supportive Environment Employers should strive to foster open communication and destigmatize mental health discussions.

Employee Relations 193

Employee Relations Workshop Education Insurance 193

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 185

Operations Front of House Customer Service Kitchen Safety 185

Culinary Cues

AUGUST 14, 2020

Study and watch – these are the characteristics of businesses that are supported by loyal customers, able to attract great people, viewed as wonderful places to work, and willing to share the responsibilities of leadership. Small, personal and people first always shines above large and business first. So why is this so?

Small Business 371

Small Business Leadership Customer Service Communication 371

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. "As the restaurant industry continues to evolve, the integration of AI is a crucial and pivotal point of this progression.

Customer Experience 188

Customer Experience Customer Service Technology Inventory 188

Culinary Cues

JUNE 14, 2022

Why would I choose to support a locally owned restaurant? 64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. In 2019, over 490,000 of those locations were independent, privately owned businesses.

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468

Modern Restaurant Management

FEBRUARY 12, 2024

If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider. You will also want to update your contact information and payment information with this service in order to avoid any disruptions.

Social Media 177

Social Media SEO Online Ordering Website Management 177

Modern Restaurant Management

APRIL 3, 2024

Cyber risks have been around for a long time, but that doesn’t mean they’re static. Attacks are growing more sophisticated and more expensive. The average cost of a data breach in 2023 was almost $4.5 million, a figure that’s more than 15% higher than just three years prior. Large franchisors and franchisees are on one side.

Email Marketing 201

Email Marketing Franchise Franchising Point of Sale 201

Perfect Daily Grind

DECEMBER 12, 2022

But is there a way for coffee producers to improve their access to goods and services without exchanging money? This is where two parties directly exchange goods and services for other goods and services – meaning no money is exchanged during the transaction. One way they can do so is by bartering.

Consumer Goods 189

Consumer Goods Certification Workshop Sustainability 189

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. With industry data projecting the catering and food service sector to reach $477.3B

Catering 106

Catering Coaching Communication Customer Service 106

Sculpture Hospitality

SEPTEMBER 22, 2023

Their dedication to our core values and the exceptional service they have provided over the years has been instrumental in shaping our company's success. We look forward to supporting them as they grow and flourish as Sculpture Hospitality franchisees." TORONTO, ON, Sept.

Franchise 146

Franchise Franchising Hospitality Innovation 146

Modern Restaurant Management

APRIL 10, 2023

Software-as-a-Service (SaaS) technology has also rapidly gained traction as operators adapted to changing expectations while meeting demand for quick, convenient, and time-saving transactions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Technology 190

Technology Customer Service Online Ordering Hospitality 190

Modern Restaurant Management

MARCH 15, 2024

According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 billion in sales in February 2022. While credit cards seem easy and simple for consumers, the payment method impacts a restaurant's bottom line more than guests realize.

Equipment 193

Equipment Small Business Customer Service Pricing 193

Modern Restaurant Management

SEPTEMBER 22, 2022

The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management. Internet of Things (IoT) technology. A mobile ordering system serves more people faster and keeps them happy, not hangry.

Technology 178

Technology Dietary Restrictions Mobile Ordering Point of Sale 178

Modern Restaurant Management

NOVEMBER 8, 2023

Behavioral changes in spending habits, standards of service, and efficiency models have all changed. Here is the problem, though: Owners and F&B professionals severely underestimated the impact of – according to the National Restaurant Association – losing more than two million jobs and $240 billion in food-service sales.

Recruiting 186

Recruiting Guest Recovery Advertising Food Supply 186

Modern Restaurant Management

SEPTEMBER 15, 2023

However, if you don't have an internet connection to support this, you can end up with frustrated guests who don't have a way to pay for their orders. Sixty-five percent of consumers report that they have switched to another brand because of a poor service experience. The result is lost revenue and unhappy guests.

POS 204

POS Front of House Cash Management Online Ordering 204

Modern Restaurant Management

JULY 5, 2022

The first question is, how do I give the quality service that our guests expect? Quality Service Above All. If we know that a server handling four or five tables is the magic number for high quality service, then we must not waver from this program. Improve Service Through the Menu.

Seating 184

Seating Training Customer Service Point of Sale 184

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests.

Technology 209

Technology Point of Sale POS Mobile Ordering 209

Modern Restaurant Management

OCTOBER 21, 2022

Businesses in the food service industry are primarily adopting these advanced POS systems to streamline the communication between waitstaff and kitchen staff, inventory tracking, and improving team management. These systems are also being used as they support future restaurant technologies like self-serving kiosks. In 2022, U.S.

POS 177

POS Marketing Point of Sale Cash Management 177

Modern Restaurant Management

AUGUST 24, 2022

For example, a chain of Jack in the Box restaurants is using multiple payroll specialists successfully and supporting these tasks for all their employees. For example, a chain of Jack in the Box restaurants is using multiple payroll specialists successfully and supporting these tasks for all their employees. Customer Service.

Sourcing 178

Sourcing Social Media Front of House Customer Experience 178

Goliath Consulting

JANUARY 6, 2024

Fortunately, several organizations are dedicated to providing support, advocacy, and resources to empower these individuals. Giving Kitchen Providing emergency assistance to food service workers, the Giving Kitchen offers financial support and a referral program to connect them to social services.

Website Management 78

Website Management Customer Service Customer Experience Dine-in 78

Ken Burgin

FEBRUARY 13, 2024

How does the restaurant support career development and progression? Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. What is the typical service like on a busy shift? What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Lavu

FEBRUARY 14, 2024

A state-of-the-art restaurant POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ensuring that business owners can focus on what they do best—serving their patrons. What are your profit margins? Having this knowledge at your fingertips is critical.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

OCTOBER 3, 2023

This means tailoring marketing campaigns and activations to local events and holidays, forming charitable partnerships and introducing new product launches through street teams and boots-on-the-ground support. ” This business is all about people. The takeaway.

Social Media 175

Social Media Customer Experience 2009 Customer Service 175

Sling

APRIL 1, 2024

If your team members perform any type of work offsite or if your business manages two or more locations, field service management software can help keep your operation organized, running smoothly, and on the path to success. Table of contents What is field service management software?

2024 78

2024 Management Management Customer Service 78

Modern Restaurant Management

AUGUST 23, 2022

While restaurant franchise owners experience the same inflation challenges as independent restaurant owners, there are unique benefits to franchise organizations in that they possess the strategy, resources and support to withstand economic pressure. This is not the first-time inflation has hit the country, and it will not be the last.

Franchise 185

Franchise Franchising Loyalty Program Food Supply 185

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. The same goes for the standard of service. Safety is Priority #1.

Training 215

Training Kitchen Safety Food Safety Website Management 215

Modern Restaurant Management

JANUARY 30, 2024

Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. percent YOY.

2024 162

2024 Fast Casual Point of Sale 2023 162