Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. Most notably, persistent hiring challenges, rising costs, and uncertain supply chains have made profitability more precarious. But, everyone from inspiring entrepreneurs to established eateries can increase revenue and reduce costs by turning to automation technologies.

Training 189

Training Front of House Food Safety Back of House 189

Modern Restaurant Management

OCTOBER 31, 2019

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit.

Customer Service 136

Customer Service Customer Experience Technology Presentation 136

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

Customer Service 236

Customer Service 2022 Food Order Delivery 236

7 Shifts

MARCH 10, 2021

Successful restaurant owners have many traits in common. Here we've outlined seven practices of highly successful restaurant owners. The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

DECEMBER 7, 2022

To attract Generation Z into your restaurant, you’ll first need to understand them. population, Gen Z is becoming a larger customer-base for restaurants. population, Gen Z is becoming a larger customer-base for restaurants. Below are a few ideas to attract Gen Z customers to your restaurant. percent of the U.S.

Mobile Ordering 199

Mobile Ordering Social Media Online Ordering Point of Sale 199

Goliath Consulting

FEBRUARY 8, 2022

The restaurant industry has been slowly adopting new innovative technology and digital solutions as of recent. Since 2020, this has led to an increase of new technology systems for restaurants and helped them adapt to a new digital reality. These codes helped many restaurants in 2020.

2022 78

2022 Technology Online Ordering Customer Service 78

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

2022 216

2022 Customer Service Online Ordering Website Management 216

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

JULY 28, 2021

The federal minimum wage may soon be $15 an hour: Here are three ways restaurants can leverage tech to minimize the impact on revenue and employee retention. The increase will likely be phased in over four years, but the impact will be immediate for restaurants which are already struggling due to the COVID-19 pandemic.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Mad Mobile

JANUARY 30, 2024

In today’s fast-paced world where convenience is king and customer experience reigns supreme, restaurants are switching up their service game. Welcome the simplicity and efficiency of tableside ordering services. What is tableside ordering? All orders go from a digital device and directly to the kitchen.

Ordering 40

Ordering Mobile Ordering Customer Service Customer Experience 40

Modern Restaurant Management

DECEMBER 20, 2022

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. The restaurant industry once again proved its resilience in 2022 as it dealt with ongoing obstacles like inflation, supply chain, labor shortages and more. " – Robin Gagnon, We Sell Restaurants.

2022 193

2022 Food Supply Point of Sale Dietary Restrictions 193

Rocket Fuel

MAY 1, 2023

The COVID-19 pandemic has dramatically changed the game, making it more important than ever to optimize mobile, kiosk, third-party delivery, counter, and drive-thru channels. increase over the previous year. Despite this rebound, counter sales are still significantly lower than pre-pandemic rates of 34.82% in 2018 and 29.68% in 2019.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Restaurant Business

MAY 31, 2023

In restaurants, one persisting issue operators are facing is labor. Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. In restaurants where processes are automated, such as at popular Korean fried chicken franchise bb.q Chicken’s BSK (bb.q.

Franchise 85

Franchise Franchising Kitchen Safety Customer Experience 85

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Looking ahead, we’re focused on strategic, measured expansion and growing profitability. Read the first part, here.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . At its foundation, restaurant automation increases efficiency; when implemented correctly, it can significantly reduce costs and boost productivity. Why Should You Integrate Automated Order Taking?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Touch Bistro

AUGUST 11, 2021

With growing national pressure to increase the federal minimum wage in the U.S. hour, restaurant operators are starting to think about how they will adjust their businesses to a $15 restaurant minimum wage. Will the Rising Restaurant Minimum Wage Affect Me? Planned increase on January 1, 2022. In the U.S.,

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

Next Restaurants

MARCH 25, 2020

With strong competition and growing trends , restaurant owners cannot afford to stick to outdated methods to run their businesses. Technology has played a huge part in changing how, where, and what guests eat at restaurants. So which technologies can you invest in to improve your restaurant’s efficiency?

Technology 99

Technology Fast Casual POS Customer Service 99

Lavu

JANUARY 21, 2020

What You Need to Know About Restaurant Kiosks. One of the major factors that can detract customers from your restaurant is long lines and long wait times. Customers want to make their orders and have their food delivered as fast as possible. Evolution of Restaurant Self Service Kiosks.

Fast Casual 78

Fast Casual Point of Sale Customer Service Food Order 78

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

2024 192

2024 Loyalty Program Food Order 2030 192

Social Hospitality

DECEMBER 17, 2019

It can be tricky to find new ways to improve your restaurant sales. Ambitious brick-and-mortar business must adapt to digital advances in order to profit. Running a restaurant business means keeping up with challenges as well as emerging tech. Your restaurant staff is the face of your business.

Online Ordering 273

Online Ordering Customer Service Food Order Menu 273

Cheetah

AUGUST 28, 2020

Covid-19 has caused major disruptions throughout the foodservice industry while simultaneously sparking new restaurant trends. We’re far from the post-Covid era, so expect businesses to start testing the latest and greatest innovations in restaurant technology rather than close their doors permanently. Reading Time: 3 minutes.

Online Ordering 117

Online Ordering Customer Service Customer Experience Merchandise 117

The Restaurant Times

JANUARY 31, 2021

Restaurant automation technology is rapidly changing the way restaurants operate and function. For example, Self-Ordering Kiosks are changing the way orders are placed at quick-service restaurants with high footfall. How Self-Ordering Kiosks Can Benefit QSR Business In The UK.

Ordering 52

Ordering Fast Casual Mobile Ordering Front of House 52

Goliath Consulting

OCTOBER 19, 2020

Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2). of total sales (4).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Aaron Allen & Associates

OCTOBER 4, 2022

Restaurant labor costs are usually the largest cost foodservice establishments have in their P&L, averaging around 30% of sales. per hour (as of July 2022) — an increase in labor cost of 33% in the last five years Much of the restaurant employment is part time, with employees working an average 25.5 In the U.S., In the U.S.,

Point of Sale 98

Point of Sale Employee Relations 2022 Mobile Ordering 98

MadMobile

AUGUST 5, 2022

Today, restaurants seem to be taking on new – and not-so-fun challenges. Restaurant owners are asking, “when will it all stop?” It’s important for restaurateurs to get ahead of these issues by knowing how to reduce food costs while keeping margins in check and still ensuring a profit as inflation rises.

Food 52

Food Mobile Ordering Inventory Food Supply 52

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 7% to 10% Restaurants now spend an average of 7 % to 10% of their gross revenue on IT. trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. But as cloud technology developed, the basic POS system transformed into a full-fledged restaurant management system. Moving to the cloud is a top priority for restaurant owners. Read along!

POS 59

POS 2023 Loyalty Program Point of Sale 59

Social Hospitality

NOVEMBER 10, 2019

It can be tricky to find new ways to improve your restaurant sales. Ambitious brick-and-mortar business must adapt to digital advances in order to profit. Running a restaurant business means keeping up with challenges as well as emerging tech. Your restaurant staff is the face of your business.

Online Ordering 150

Online Ordering Customer Service Food Order Menu 150

The Restaurant Times

APRIL 12, 2023

In this episode, we welcome Geoff Alexander, President and CEO of Wow Bao and a seasoned professional in the restaurant industry. From being one of the firsts to introduce online ordering to adopting Web3 and NFTs, Geoff has led the adoption of some of the most challenging innovations of our times. Kermit the Frog green.”

Leadership 52

Leadership Social Media Fast Casual Online Ordering 52

Focus POS

OCTOBER 7, 2019

With a smaller, lighter, portable tablet platform, your staff can take orders and process payments from anywhere in your establishment, and they will have at their fingertips the power to boost sales and customer satisfaction. These general advantages (as applied to restaurants) include: » Versatility. Line Busting.

Point of Sale 76

Point of Sale Mobile Ordering POS Back of House 76

Apicbase

DECEMBER 8, 2022

Many market forces that shaped the restaurant industry over the past few years were linked to the disruptions caused by the global pandemic. We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. But there’s a catch.

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

BNG Point of Sale

OCTOBER 13, 2021

Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. These benefits are particularly strong for new business owners who must keep a close eye on profit. This data is essential for accurate profit and loss statements. Types of Point-of-Sale (POS) Systems. Mobile POS Systems (mPOS Systems).

POS 52

POS Loyalty Program Point of Sale Cash Management 52

MadMobile

AUGUST 11, 2022

With thousands of restaurants across the US, – how do you stand out in this saturated market? Well, it all comes down to your restaurant concept. Hence why carving your niche is one of the first steps in opening a restaurant. From cafes to fine dining, your restaurant concept is the roadmap to the details of your new business.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. The Texas-based restaurant group is recognized for their Baja-style fare with nearly 150 franchise- and corporate-owned locations in 16 states. Jessica Wescott.

Franchise 140

Franchise Franchising Catering Online Ordering 140

The Restaurant Times

FEBRUARY 28, 2023

Restaurant owners have a wealth of data, from employee records, distribution network logistics, self-service kiosks, and e-commerce figures to social networking reviews. Yet, according to BCG , only one out of every five restaurants fully utilize the vast amounts of data they have access to from various sources.

Operations 52

Operations Point of Sale Seasonal Menu Customer Experience 52

Harbor Touch

AUGUST 1, 2019

The restaurant industry is no stranger to this. The most common example of the utilization of technology in restaurant operations is the fast-food bump bar where food can be prepared using production or an assembly line approach to maximize the efficiency in the division of labor. Online Ordering. Point of Sale Systems.

Technology 60

Technology Operations Point of Sale Website Management 60