EATER

AUGUST 12, 2021

The negative reviews came quickly, as did calls and emails accusing the restaurateur of discriminating against unvaccinated people — even though people who haven’t been vaccinated are still allowed to eat on the restaurant’s patio. Lamagna says of the commenters. They’re calling me, a brown person, a Nazi!”

Restaurant Law 100

Restaurant Law Employee Relations Dine-in Bar 100

EATER

AUGUST 12, 2021

The negative reviews came quickly, as did calls and emails accusing the restaurateur of discriminating against unvaccinated people — even though people who haven’t been vaccinated are still allowed to eat on the restaurant’s patio. Lamagna says of the commenters. They’re calling me, a brown person, a Nazi!”

Restaurant Law 98

Restaurant Law Employee Relations Dine-in Bar 98

Modern Restaurant Management

OCTOBER 28, 2021

A multi-channel and frequent approach is needed to ensure your policy is not only received but embraced. Never respond with “no comment.” If you have more than one or two comments, post a short statement explaining your policy and welcoming those who abide by it to dine with you.

Communication 197

Communication Social Media Menu Loyalty Program 197

Perfect Daily Grind

MAY 1, 2023

How can lack of trust have a negative impact on coffee businesses? A lack of consumer trust can have a number of negative effects on a coffee company. If a coffee business loses the trust of customers, they’re more likely to post negative reviews or comments online, which can deter other people from purchasing their products.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

EATER

JUNE 8, 2023

When describing the reasons she’s received hate online, “the list is honestly endless,” says Erin Clarkson, the recipe developer and baking blogger also known as Cloudy Kitchen. That viral success, however, then prompted comments about the authenticity of Clarkson’s bright-yellow butter. “No It’s her use of a laughing emoji.

Social Media 77

Social Media Blog Small Business Take-out 77

The Restaurant Times

MARCH 15, 2023

Additionally, it gives the brand owner a general sense of how their brand is being received, allowing them to tackle problems as they appear. It receives 17 million monthly unique visitors, placing it at 189 on the global internet engagement list. Zomato Zomato receives nearly 1.5

Website Management 86

Website Management Social Media Reservations Customer Service 86

The Wine Knitter

MARCH 19, 2022

Now and then, I receive vodka samples to taste and possibly review. After graduating college, Harsha worked for his family’s pharmaceutical company, focusing his research on reducing negative attributes in everyday consumption of food, alcohol, and drugs without removing any of the desired effects. I’m not convinced.

2012 115

2012 Advertising Marketing Food 115

The Rail

SEPTEMBER 9, 2022

By responding to negative reviews the right way, restaurant owners and managers can continue attracting new visitors and maintain a strong business reputation. So how do you write a response to a negative review and turn an unhappy customer into a happier one? How to Respond to Negative Restaurant Reviews Online.

Customer Service 52

Customer Service Customer Experience Email Marketing Social Media 52

Black Box Intelligence

JULY 2, 2022

By replying to negative reviews, a company shows that it actually cares about the customer’s opinion and that they will use this feedback to improve where necessary. That’s why in this article we’ll provide you with some guidelines that will help you respond to negative reviews like a pro! Great that you got in touch, Peter.

Customer Experience 52

Customer Experience Online Ordering Customer Service Email Marketing 52

Black Box Intelligence

JULY 2, 2022

By replying to negative reviews, a company shows that it actually cares about the customer’s opinion and that they will use this feedback to improve where necessary. That’s why in this article we’ll provide you with some guidelines that will help you respond to negative reviews like a pro! Turn the situation around.

Customer Experience 52

Customer Experience Online Ordering Customer Service Email Marketing 52

Black Box Intelligence

JULY 12, 2022

Keep in mind that some customers also share their negative experiences. Learn more about how to respond to negative reviews here. . Receiving great reviews like these means the world to us! We’re delighted to receive your awesome review, Peter. Comments like these make everything worthwhile!

Definition 59

Definition Customer Service Customer Experience Social Media 59

Black Box Intelligence

NOVEMBER 1, 2021

Sign up for the Restaurant Guest Satisfaction Snapshot to receive up-to-date insights on what restaurant consumers are saying. Customers understand that some negative reviews are inevitable. For negative reviews, it’s important to focus on the customer and the cause of the complaint. Sometimes your rating drops incrementally.

Management 96

Management Management Social Media Customer Service 96

Black Box Intelligence

JULY 9, 2022

Keep in mind that some customers also share their negative experiences. Learn more about how to respond to negative reviews here. Receiving great reviews like these means the world to us! We’re delighted to receive your awesome review, Peter. Comments like these make everything worthwhile!

Definition 52

Definition Customer Service Customer Experience Social Media 52

EATER

DECEMBER 19, 2023

He insists he does not accept complimentary food and that he almost exclusively visits places recommended to him in TikTok comments or submitted to his direct messages, though he’ll also visit establishments that reach out and request reviews. But despite Lee’s negative review, Taste Budz was still slammed after his video went up.

Social Media 112

Social Media Customer Service Influencer Food Order 112

The Restaurant Times

OCTOBER 15, 2020

According to an intricated report on the Restaurant Industry & Market Evolution, restaurant operators said that they received 43 percent of online orders via direct channels out of which 22% chose social media channels like Facebook, Instagram for direct ordering. Do not delete or ignore the negative comments.

Social Media 69

Social Media Customer Service Hiring Online Ordering 69

Indoor Media

MARCH 8, 2018

However, the hamburger he received wasn’t anything like what he gets at his usual place. Jill replies to Bill’s comments to explain the concept and that he should try it with a new attitude. Make your response to negative feedback thoughtful. Responding to negative reviews or comments can be complex.

Management 78

Management Management Social Media Online Ordering 78

Modern Restaurant Management

APRIL 24, 2020

Creating posts to be shared on local social pages is only the beginning – once your posts are live, you must actively engage and respond to any comments, and maintain reputation management. Any sense of comfort you can provide can make a huge difference. Engaging the community helps consumers feel heard during times of uncertainty.

Marketing 180

Marketing Communication Information Sourcing 180

Black Box Intelligence

FEBRUARY 24, 2023

The Power of Generating a Larger Volume of Online Restaurant Reviews One of the most recurring questions Black Box Intelligence receives is: “Should we solicit reviews?” Review sites are effective at detecting phony comments, and forgery can hurt a restaurant’s rating. ” And our answer is an enthusiastic “Yes!”

Point of Sale 85

Point of Sale Fine Dining Fast Casual Social Media 85

Next Restaurants

MAY 2, 2022

According to a recent study, Instagram accounts with under 5,000 followers received an average reach rate of 36.85% per post when hashtags were placed in the caption. Integrate customer reviews, feedback, and comments into both your website and social media content. Expand Your Target Audience Using Hashtags .

Social Media 137

Social Media Customer Service Customer Experience Online Ordering 137

Indoor Media

DECEMBER 5, 2018

Respond to Comments & Reviews. Last, but certainly not least, responding to comments and reviews is a must. Whether positive or negative, it’s important to participate in the social activities happening on your Facebook page. Positive comments should also receive a reply with your acknowledgment.

Marketing 78

Marketing Social Media Email Marketing Back of House 78

Ken Burgin

OCTOBER 19, 2021

That’s why it’s helpful to show the massive electricity and gas bills when you receive them. Finally, if a customer makes a negative comment, they’re the ones in the firing line – give them the tools to defend you.

Pricing 158

Pricing Menu Seasonal Menu Food Supply 158

Black Box Intelligence

AUGUST 31, 2021

Likewise, negative reviews can completely turn off consumers who were previously excited to dine with you. With Instagram, we pull the hashtags and comments people make that reference our clients’ businesses. Staying on top of your reviews is essential to staying competitive. Guest sentiment trends.

Social Media 72

Social Media Customer Service Online Ordering Customer Experience 72

Restaurant Engine

SEPTEMBER 23, 2020

If you do offer your whole menu, make sure that it can all be sent out and received in an acceptable manner. In addition, make sure you are responding to all the comments, both positive and negative. Another trend is sending SMS messaging to people who’ve opted in to receive text messages. Offer Packages. Offer Discounts.

2020 94

2020 Marketing Email Marketing Social Media 94

360Training

APRIL 8, 2019

Every business will get its share of negative reviews; it’s inevitable. If they see negative reviews online, 86% of potential customers will think twice about visiting you. That means your goal in dealing with negative reviews can’t just be about winning back the reviewer. Rule #1: Stay Calm.

Online Ordering 60

Online Ordering Reference Customer Experience Training 60

Society Insurance

SEPTEMBER 14, 2022

With the explosion of social media and sites like Glassdoor , people can comment on their experiences with your recruitment and employment process. In fact, around 60% of job seekers report negative candidate experiences with the employers they engage with; and around 72% of job seekers share their experiences online. Talk to Them.

Recruiting 52

Recruiting Hiring Reference Customer Experience 52

Tableo

JUNE 26, 2023

Quickly respond to feedback and complaints Responding to consumers’ comments and complaints in a timely and sincere manner is one of the most crucial measures in gaining their business again. Apologise sincerely: Show genuine remorse for their negative experience. So let’s get started! Make them feel heard and understood.

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40

Black Box Intelligence

JUNE 12, 2020

Restaurants had a small window of time to overhaul their safety processes and cleanliness communication before the tone of these comments turned from a polite “please” to an angry condemnation. . “… This place is terrible. Please tell your employees to cover their mouths when coughing or sneezing or stay home.” . Twitter, 3/19/2020

Consumer Goods 100

Consumer Goods Food Safety 2020 Dine-in 100

EATER

AUGUST 3, 2020

Since these corporations have accepted tens of millions of dollars in government business and CARES Act relief funds this year, they must comply with the Civil Rights Act of 1964, which prohibits companies receiving federal funds from adopting policies that have a disparate impact on protected groups of workers, including those of color.

Food 104

Food Kitchen Safety Front of House Food Safety 104

Bingage

DECEMBER 5, 2019

According to Canva ( an online graphic designing tool) Facebook posts with images receive 2.3 Data from Zazzle media reveals that social media posts having emojis got 57% more likes, 33% more comments and 33% high share rating. Text with good visual content get 94% more views. What people retain is. Be Interactive with people.

Social Media 98

Social Media Marketing Consumer Goods Influencer 98

Modern Restaurant Management

OCTOBER 4, 2021

As loyalty members, consumers state they receive personalized deals and coupons (45 percent), orders are available upon arrival (28 percent), they receive better pricing (26 percent), and they’re thanked for being a loyal customer (26 percent). Consumers equate loyalty programs with better service. Traffic growth was -5.4

2021 157

2021 Fast Casual Mobile Ordering Social Media 157

Cheetah

SEPTEMBER 9, 2019

You might have to raise your prices, just make sure this does not affect your brand negatively. This will enable customers to move away from the truck area more quickly once they receive their food, making room for others. Conscious consumers today much prefer eco-friendly packaging.

Food Truck 108

Food Truck Mobile Ordering Food Social Media 108

Web Diner

SEPTEMBER 24, 2020

It is called Google Alerts , and it can help you keep an eye on everything, both the positive and the negative. . If you have been in the restaurant game before online review sites like Yelp were a thing, you may not think it’s a big deal if your dining establishment receives a less-than-glowing review from an anonymous user.

Social Media 36

Social Media 2012 Customer Service Demo 36

Web Diner

SEPTEMBER 24, 2020

It is called Google Alerts , and it can help you keep an eye on everything, both the positive and the negative. . If you have been in the restaurant game before online review sites like Yelp were a thing, you may not think it’s a big deal if your dining establishment receives a less-than-glowing review from an anonymous user.

Social Media 36

Social Media 2012 Customer Service Demo 36

Indoor Media

SEPTEMBER 19, 2017

How many impressions will I receive each month? When people leave reviews of your restaurant, make sure to reach out and thank them for their kind words or offer an apology if the review was negative. Effective coupon advertising provides high impressions, hyperlocal geo-targeting, and consistent exposure.

Advertising 78

Advertising Coupons Social Media Loyalty Program 78

Cheetah

SEPTEMBER 9, 2019

You might have to raise your prices, just make sure this does not affect your brand negatively. This will enable customers to move away from the truck area more quickly once they receive their food, making room for others. Conscious consumers today much prefer eco-friendly packaging.

Food Truck 92

Food Truck Mobile Ordering Food Social Media 92

T-Ching

MARCH 22, 2021

Any personal positive/negative experiences that you’d like to share? Any personal positive/negative experiences that you’d like to share? Any personal positive/negative experiences that you’d like to share? Interestingly, the first day I casually visited the office, we received one of our biggest international tea orders.

Agriculture 116

Agriculture Education Leadership Definition 116

Open for Business

JUNE 15, 2023

Extending kindness is one of the best ways to receive positivity. You wouldn’t respond to a long, detailed review with a terse, one-sentence comment. By addressing positive and negative feedback in a respectful way, you show everyone you’re listening. This one might be obvious, but we all need a reminder sometimes.

Hospitality 78

Hospitality Loyalty Program Communication Training 78