Black Box Intelligence

JANUARY 19, 2023

326 companies nominated to join the elite list of top performing restaurant brands at Black Box Intelligence’s Annual Conference. About Black Box Intelligence Black Box Intelligence™ is the leading data and insights provider of restaurant workforce, guest, and financial performance. Learn more at blackboxintelligence.com.

2023 68

2023 Customer Experience Events Dine-in 68

Black Box Intelligence

JANUARY 8, 2021

As we begin 2021 hopeful for a better and brighter year for the restaurant industry, our team at Black Box Intelligence has some exciting news to share. Black Box Intelligence will continue to provide you with unparalleled data and benchmarks and we will be stronger than ever in our mission to reveal insights. .

Employee Relations 105

Employee Relations Technology 2013 Supplies 105

Black Box Intelligence

FEBRUARY 17, 2023

DALLAS, February 17th, 2023 – Black Box Intelligence, the leading provider of restaurant intelligence and insights powering GuestXM, an experience management platform, announced the winners of the 2023 Best Practices Awards at the 26th annual Best Practices Conference in Dallas, Texas.

2023 75

2023 Customer Experience 2024 Customer Service 75

Black Box Intelligence

JANUARY 19, 2023

326 companies nominated to join the elite list of top performing restaurant brands at Black Box Intelligence’s Annual Conference. During the conference, the company will also debut its GuestXM Platform , a next-generation customer experience platform redefining experience management for the restaurant industry.

2023 52

2023 Customer Experience Events Dine-in 52

Sling

JULY 24, 2023

You can view data on labor costs versus sales over time to make intelligent decisions on how many staff you’ll need clocked in at different times. 8) OpenTable OpenTable is a popular platform for taking online reservations, eliminating the need for the old-fashioned system of taking reservations by phone and writing them down.

2023 78

2023 Management Management Tip Distribution 78

Black Box Intelligence

NOVEMBER 2, 2021

Black Box Intelligence has announced that 30-year restaurant industry veteran David Cantu has joined the company as chief executive officer. We are thrilled to have someone of David’s caliber join and lead the Black Box Intelligence management team,” said Kevin Ma, managing director of Diversis Capital. “We

Innovation 67

Innovation Leadership Technology 2019 67

Modern Restaurant Management

JULY 6, 2021

At the same time, workforce software simplifies everyday tasks for employees, like checking their schedule, swapping or adding extra shifts, requesting time off, or logging time. The easiest and quickest way to incorporate a flexible schedule is to use a workforce management software.

Restaurant Law 178

Restaurant Law Small Business Mobile Ordering Recruiting 178

Restaurant365

JUNE 10, 2021

Today, Restaurant365 announced the acquisition of Compeat , a well-known provider of restaurant back office, workforce, and business intelligence software. Restaurants that administer their accounting, payroll, operations and purchasing on one unified platform often see a 2-5% reduction in their food and labor costs.

Operations 154

Operations Back of House 2000 2011 154

Modern Restaurant Management

JUNE 16, 2023

Job growth is another indicator of a healthy industry, with 500,000 new jobs expected and the overall workforce surpassing pre-pandemic employment levels as well. But beyond customer service, these platforms can provide a level of insight into customer behavior that wasn’t always so readily available.

Operations 106

Operations Online Ordering Social Media Technology 106

Modern Restaurant Management

JULY 28, 2021

Restaurants have traditionally addressed wage increases in two ways: by passing the cost on to the customer with increased menu prices; or by reducing cost and cutting operational hours and workforce. To maximize profit, restaurants can rely on intelligent decisioning solutions to plan restaurant operations and shifts.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Black Box Intelligence

AUGUST 5, 2021

Many daycares are short-staffed, and workers with children are unable to rejoin the workforce because of a lack of childcare options. according to Black Box Workforce Intelligence. Check out Black Box Workforce Intelligence for access to robust restaurant employee data covering 2.4 Opportunities in other sectors.

Recruiting 98

Recruiting 2021 Management Management 98

Restaurant365

JUNE 10, 2021

IRVINE, CA and AUSTIN, TX (June 10, 2021) – Restaurant365 , the leading all-in-one restaurant management platform, today announced the acquisition of Compeat , well-known in the industry for pioneering feature-rich restaurant back office, workforce and business intelligence software. About Restaurant365 .

Management 102

Management Management Marketing Demo 102

Black Box Intelligence

MAY 12, 2022

The trends in the list that follow characterize the attempts many restaurant human resources departments are making to try and secure enough employees to keep their restaurant workforce at an operational size. Check out BBI’s Workforce Intelligence tool. Short-Term Labor Fixes as Long-Term Strategy.

Advertising 52

Advertising Social Media Recruiting Hiring 52

Black Box Intelligence

AUGUST 5, 2021

Many daycares are short-staffed, and workers with children are unable to rejoin the workforce because of a lack of childcare options. according to Black Box Workforce Intelligence. Check out Black Box Workforce Intelligence for access to robust restaurant employee data covering 2.4 Opportunities in other sectors.

Recruiting 71

Recruiting 2021 Management Management 71

Modern Restaurant Management

DECEMBER 9, 2021

Using the same platform, employees can communicate with one another to trade shifts as desired. According to Black Box Intelligence , flexible scheduling is among the top 5 things restaurant workers look for in a new job.). (Manual, paper-based self-scheduling is cumbersome and inefficient.)

Customer Service 216

Customer Service Retail Food Safety Mobile Ordering 216

Black Box Intelligence

MAY 3, 2022

Thankfully, Black Box Intelligence’s consumer intelligence insights allow for first-hand insight to trends from which the industry can learn. Each update highlights the most relevant and timely workforce, financial, guest, and consumer trends. Start by optimizing your social media presence.

Point of Sale 52

Point of Sale Social Media Customer Experience Customer Service 52

Modern Restaurant Management

DECEMBER 28, 2023

Since our founding 10 years ago, we’re proud to have facilitated 5 billion consumer orders, driven over $100 billion in sales for merchants, and helped Dashers ​​earn over $35 billion through the platform. And while our business has evolved over the past decade, so have our customers. In September this year, there were 12.37

2024 166

2024 2023 Food Order 2013 166

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Restaurant365

DECEMBER 16, 2021

December 16, 2021 – Restaurant365 , the leading all-in-one restaurant management platform, today announced another year of significant momentum marked by company growth, industry recognition and several key product enhancements that will continue to improve restaurant operator’s productivity and margins. IRVINE, CALIF.

Operations 60

Operations 2021 Webinar Innovation 60

Sling

JUNE 8, 2020

One of the best ways to do that is to manage and optimize your workforce so as to keep labor expenses under control and under budget. Managing and optimizing your workforce begins with streamlining and perfecting your business’s scheduling process so you have all shifts covered. That’s where Sling can help.

Small Business 109

Small Business Cash Management Uniforms Tip Distribution 109

Black Box Intelligence

MAY 25, 2021

As the flywheel of the economy begins to slowly turn again, the natural assumption was that unemployment would tick downward, and opportunities would start to surface for those looking to get back into the workforce. Are you following through on your promises to take care of your workforce ? appeared first on Black Box Intelligence.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Foodable

JANUARY 7, 2021

Robot and artificial intelligence kitchen platforms will also be on the rise—by 2030, Barron estimates that the workforce will have undergone a complete overhaul, and will only require 20 percent of the current workforce demand. Expect virtual brands to become standard procedure for most restaurant concepts.

2021 52

2021 Fast Casual 2030 2025 52

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, these software platforms have been critical in helping companies strategically source raw materials effectively. Early software adopters’ leg up – Supply chain software platforms will continue to gain traction across the global supplier base as they realize the necessity of an efficient supply chain.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Sling

AUGUST 30, 2021

In this article, the workforce management experts at Sling discuss strategies and tips that managers can use to build an HM program from scratch or improve the one they’ve got. A good deal of your HM efforts — if not the vast majority of them — will be done online through your restaurant website and various social media platforms.

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Black Box Intelligence

DECEMBER 10, 2021

An added benefit of adopting restaurant tech is that it also improves data collection capabilities, which can be used for gathering financial intelligence and strategic planning. Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Get weekly updates. Restaurant robots.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

Modern Restaurant Management

MARCH 16, 2020

Restaurant workers make up 10 percent of America’s workforce, and they are among the country's most vulnerable populations. " Additional benefits include a new opt-in program for all restaurants in the US and Canada using the Uber Eats platform to receive daily payouts, rather than the company’s standard weekly payout.

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

Sling

FEBRUARY 2, 2020

The Sling suite of tools can help streamline your workforce management practices so you can give plenty of attention to cultivating successful relationships with your suppliers. The onboard artificial intelligence even notifies you of conflicts and suggests changes to make the process go smoother.

Management 78

Management Management Communication Customer Service 78

Modern Restaurant Management

AUGUST 17, 2020

The survey found that 86 percent of overall respondents prefer to order directly from a restaurant, rather than using a third-party app or other platforms. Financial Trend Insights from Black Box Financial Intelligence™ (based on data from the week ending August 2). Coronavirus and the Restaurant Industry: August Insights.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Sling

JUNE 15, 2020

This technology gives you the ability to manage purchase orders, track shipments, store vendor information, and much more — all from one integrated platform. The Sling suite of tools can help streamline your workforce management practices so you can give plenty of attention to cultivating successful relationships with your suppliers.

Management 78

Management Management Communication Technology 78

Modern Restaurant Management

DECEMBER 17, 2020

But there is some good news for the industry coming from the latest data insights uncovered by Black Box Intelligence™ Although sales were not good during the month, guests indicated they were increasingly satisfied with their restaurant experiences. ” 2021 Resolutions. .”

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

JANUARY 15, 2020

This report comes from Black Box Intelligence™ (formerly TDn2K™) data based on weekly sales from over 47,000 restaurants and $75 billion in annual sales. But the Q4 and 2019 traffic growth rates reinforce the idea that falling guest counts are, along with workforce pressures, the biggest challenges for chain restaurants today.

2020 95

2020 Point of Sale Online Ordering Consumer Goods 95

Restaurant365

NOVEMBER 19, 2019

To address finding and training staff within a scarce workforce, many restaurant owners are beginning to focus on retention. By integrating POS system with an accounting and scheduling platform, labor and sales data can be used for smart forecasting. Accurately tracking business intelligence.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Modern Restaurant Management

FEBRUARY 4, 2020

“The fun has returned in multiple ways, from investments in our workforce to our fresh new marketing and messaging, to more contemporary recipes, to delivering an entirely new, more compelling experience for guests that has dramatically improved satisfaction levels. ” Waitbusters Gets Guapo's.

Online Ordering 110

Online Ordering Hospitality Leadership Design 110

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. Consumer expectations have changed and the restaurant experience must change with it,” said David Cantu, CEO of Black Box Intelligence. About Black Box Intelligence.

Customer Experience 85

Customer Experience Management Management Front of House 85

Modern Restaurant Management

DECEMBER 20, 2023

As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Fast-food chains, grappling with economic pressures, embraced self-service kiosks, while the rise of secure mobile payment platforms responded to the imperative of enhancing transaction security.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

Modern Restaurant Management

DECEMBER 16, 2019

This report comes from Black Box Intelligence™ data from TDn2K™, based on weekly sales from over 31,000 and $72 billion in annual sales. According to Black Box Intelligence’s reporting convention, since Thanksgiving was celebrated late in November this year the holiday was considered as occurring in December.

2019 105

2019 Compost Mobile Ordering Point of Sale 105

Black Box Intelligence

MARCH 12, 2020

On Wednesday, we published a report with our most up-to-date data on the impact the outbreak is having on the financial, workforce and guest environment for our industry. The team at Black Box Intelligence is closely monitoring the effects the Coronavirus is having on local and regional markets, as well as at the national level.

Information 63

Information Small Business Communication Marketing 63