7 Shifts

DECEMBER 16, 2022

needed a team management tool that would work with the tools they already had in place, like Revel POS and the ADP Workforce Now payroll platform. We use the messaging platform as one of the primary ways we communicate with our teammates,” says Green. † gusto! The team turned to 7shifts to help them manage their workforce.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

7 Shifts

AUGUST 2, 2023

Make sure to consider these key factors from both the administrative and employee perspective: Pricing: Consider whether the platform charges a flat fee (monthly or annual), a percentage of tips, or a combination of both. Customer support: Evaluate the level of customer support offered by the platform.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

OCTOBER 26, 2023

specifically, where handheld mobile point of sale (POS) adoption has tended to lag behind Canada and Europe, there has been a significant increase in the use of mobile ordering and delivery enabling customers to connect and interact with restaurants across multiple platforms. In the U.S.

Customer Experience 186

Customer Experience Loyalty Program Mobile Ordering Point of Sale 186

7 Shifts

DECEMBER 13, 2021

This hasn't changed significantly since our last survey in 2019 —only dropping by 0.2 60% of restaurant employees surveyed have left a restaurant job in their careers' before, and some are planning to make moves sooner rather than later— Nearly one-third of employees don't see themselves working in the same place this time next year.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

7 Shifts

JANUARY 26, 2021

40% of those surveyed will want to continue once we are on the other side of COVID-19. According to our recent survey, delivery and takeout accounted for nearly a third of all restaurant revenues. Shawn Walchef likens each online platform to another room in your restaurant. According to a study from Appetize , 45% of U.S.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

MARCH 25, 2022

At least 45 percent of Americans preferred reading the menu, ordering, and paying with their phone to reduce touch points during the pandemic, according to an online survey of 2,081 people conducted by Appetize. The digital provider recently partnered with Wakefield Research to survey 500 restaurants and 1,000 consumers. Promotions.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Modern Restaurant Management

JANUARY 24, 2023

A survey conducted by MGH Advertising found that 45 percent of American diners said they tried a restaurant for the first time precisely because of a positive post on social media, while another 21 percent said they actively avoided a restaurant because of a negative post. ORM gives you direct access to customer feedback.

Social Media 193

Social Media SEO Website Management Audits 193

Modern Restaurant Management

APRIL 12, 2024

One way to break through the noise across social platforms is by serving up something that’s both intriguing and easy to photograph: large-scale art. Here are four examples of artist-restaurant partnerships that not only spark shares across social media platforms, but fulfill a range of front- and back-of-house goals.

Social Media 98

Social Media Front of House Back of House Design 98

Squirrel Systems

NOVEMBER 23, 2023

Here are some suggestions for restaurants to effectively acquire and manage guest feedback: ### Acquiring Guest Feedback: **Online Surveys:** Use online survey tools to create short and straightforward surveys for guests to provide feedback. Consider offering incentives such as discounts or loyalty points for completing surveys.

Management 52

Management Management Social Media Website Management 52

Modern Restaurant Management

NOVEMBER 3, 2022

If you’re looking for an automated solution, there’s also a ton of third-party review platforms that will help you to handle this entire process. Third-party review platforms will allow you not only to collect reviews for Google My Business, but also on other platforms as well such as Yelp and Facebook.

Email Marketing 199

Email Marketing Customer Service Website Management Customer Experience 199

Modern Restaurant Management

APRIL 17, 2023

As a comparison, each year the University of Florida conducts a survey regarding various areas of theft and loss in the retail sector. Their recent survey results of 2016, report over $36 billion (dollars) lost due to theft and error in the United States only.

Mobile Ordering 202

Mobile Ordering Cash Management Online Ordering Front of House 202

Modern Restaurant Management

NOVEMBER 22, 2021

Recent marketing research shows people now trust customer reviews and recommendations more than advertising, and surveyed marketers attributed a combined 58 percent of new customers to search engine optimization (SEO), online reputation and referrals.

Sustainability 225

Sustainability Guest Recovery Customer Experience SEO 225

Modern Restaurant Management

MAY 24, 2022

Surveys show that employees value “a good working relationship with co-workers.” You can use this platform to encourage peer recognition (giving each other shoutouts for a good shift), schedule outings and send out surveys so your staff can tell you what’s on their minds. Make Health a Priority.

Front of House 204

Front of House Seminar Back of House Social Media 204

Modern Restaurant Management

MAY 30, 2023

According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

Pricing 88

Pricing Loyalty Program Social Media 2023 88

Modern Restaurant Management

SEPTEMBER 6, 2023

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. Technology partners with a platform-based approach to developing solutions can help you access valuable, rich data in raw or derived form.

Loyalty Program 191

Loyalty Program Customer Experience Customer Service Technology 191

Social Hospitality

MAY 18, 2020

Many businesses use LinkedIn, Twitter, Instagram, Facebook, and other social media platforms. Offer a discount or free drinks to everyone who agrees to complete a small survey regarding their experience with your business. Collect data from surveys and online reviews. Follow Social Media Trends.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Modern Restaurant Management

FEBRUARY 20, 2023

According to a new survey by the National Restaurant Association, restaurant operators don’t think the future looks very bright. Nearly all of the operators surveyed think rising food and labor costs pose significant challenges heading into 2023, and half expect to be less profitable in 2023.

Food 167

Food 2023 Restaurant Law Customer Experience 167

Modern Restaurant Management

APRIL 16, 2024

We live in an attention economy and your customers are interacting with you on more than just review platforms and in your stores. But what if you could ask those survey questions in real time to real customers? To actively influence online reputation, restaurants must see review responses as one side of an ongoing conversation.

Social Media 106

Social Media Loyalty Program Online Ordering Customer Service 106

Modern Restaurant Management

FEBRUARY 22, 2022

A recent survey of job holders – including front-of-house and back-of-house restaurant workers – showed that 55 percent were planning to switch jobs, citing “lack of recognition” as the number one reason for the change. You can leverage digital employee recognition platforms. Implementing a Rewards System.

Cash Management 204

Cash Management Merchandise Front of House Coupons 204

Modern Restaurant Management

FEBRUARY 27, 2023

Restaurant365’s State of the Industry Customer Survey shows that 60 percent of surveyed customers plan to expand their businesses in 2023 despite expected increased labor and food costs. Operators can also encourage Yelp reviews and use their social media platforms to engage with customers.

Cash Management 186

Cash Management Point of Sale Inventory Email Marketing 186

Modern Restaurant Management

OCTOBER 20, 2020

Use a Digital Workplace Platform. If you haven’t already, establish a digital workplace platform for your restaurant. A digital workplace platform connects all frontline restaurant employees via their mobile devices or any web-enabled computer or kiosk. Create a Training Program. Gather and Implement Continuous Feedback.

Outdoor 168

Outdoor Dine-in Training Government 168

Modern Restaurant Management

JULY 20, 2022

In fact, according to a 2022 survey from BrightLocal , 78 percent of U.S. Engage on platforms where your target consumer is making decisions. The platform is key to connect your brand to the consumer at the right point in the consumer journey. Local Search Done Right. ” into “I should eat here.”

Advertising 186

Advertising Consumer Goods Transportation 2022 186

Open for Business

JANUARY 24, 2023

These platforms are perfect for creative expression—plus, who doesn’t like looking at beautiful images of food or staying in touch with their favorite restaurant? In fact, 62% of consumers follow food and beverage companies on social media to discover restaurants, according to a survey from OpenTable. Want to learn even more?

Social Media 148

Social Media Front of House Download Consumer Goods 148

Modern Restaurant Management

SEPTEMBER 13, 2022

In Sterling’s annual leadership survey on hiring and retention trends in hospitality, we found that many businesses are leveraging similar tactics to overcome the competition. For example, 25 percent of our survey respondents said they had integrated tools like mobile-friendly job postings and applications into their hiring strategy.

Hiring 208

Hiring Employee Relations Leadership Restaurant Law 208

Modern Restaurant Management

MARCH 2, 2023

And more than 65 percent of companies surveyed say they are increasing their CX spending in 2023 by an average of 24 percent. Nearly 90 percent of Americans are now using some form of digital payment, and they are engaging with these solutions in various ways, according to McKinsey’s 2022 Digital Payments Consumer Survey.

Operations 158

Operations Loyalty Program Mobile Ordering Consumer Goods 158

7 Shifts

FEBRUARY 26, 2021

With an owned delivery platform, you gain full control over the delivery process. Third-party platforms keep this data from you. Once your ordering platform is ready and your kitchen ready, it’s time to address the big question: How are you going to get the food to your customers? It will still cost you to run your own delivery.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

DECEMBER 30, 2020

Still, survey data from the National Restaurant Association offers hope that many diners will maintain current on-premises (outside dining) habits through the winter. Focus on the Major Consumer Platforms. Yelp, TripAdvisor, Facebook and Google are the major platforms. Apple Maps is relevant but largely fed by Yelp.)

Loyalty Program 211

Loyalty Program Email Marketing Online Ordering Employee Relations 211

Modern Restaurant Management

FEBRUARY 14, 2020

A 2018 National Restaurant Association (NRA) State of Restaurant Sustainability survey found that a restaurant’s sustainability efforts can impact a consumer’s choice of restaurants.

Recycling 225

Recycling Sustainability Loyalty Program Social Media 225

Modern Restaurant Management

SEPTEMBER 20, 2021

Their opinions were based on quarterly consumer surveys, conducted since April 2020, that suggest while consumers are eager to get back to restaurants, they will continue to rely on dine-out options, primarily takeout. In fact, in a May 2021 survey of 800 U.S.

Menu 193

Menu Mobile Ordering Online Ordering Website Management 193

Modern Restaurant Management

FEBRUARY 28, 2023

One of the ways to achieve this is to utilize technology, possibly a mobile platform designed for communicating with restaurant employees – hourly workers, some temporary, who are usually all working different shifts and never at a desk. Another survey found that nearly 50 percent of younger workers were at risk of leaving their jobs.

Management 193

Management Management Food Safety Communication 193

7 Shifts

OCTOBER 9, 2020

According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Each platform has a different cost, capabilities, limitations, and integrations. Do I have the budget to hire a web development team?

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

SEPTEMBER 20, 2021

With modern technology platforms, there's no need for physical cards or receipts. It does take time, and unless you're a larger restaurant group, it may be unrealistic to have full-time team members oversee your social platforms. That's where social media management platforms. Just 25% use a rating scale in digital receipts.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

NOVEMBER 8, 2021

A survey of 1,000 American adults by digital signage technology platform Raydiant found that: 83 percent of American adults have used contactless payments at a brick-and-mortar business over the course of the past year. So, why is that? For one, diners are getting used to it. Diners have taken notice.

Point of Sale 245

Point of Sale Fast Casual Technology Equipment 245

Modern Restaurant Management

JULY 15, 2020

Disclaimer: The top foods below have seen the fastest growth on the Grubhub platform during the first half of 2020. Methodology: Grubhub took a look at order trends on its platform from January 1 – June 20, 2020, as compared to the same timeframe in 2019 to find the top items rising in popularity so far. Top Foods of 2020.

2020 169

2020 Mobile Ordering Point of Sale Fast Casual 169

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image.

Loyalty Program 195

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 195

Modern Restaurant Management

MAY 8, 2020

In a recent survey of nearly 700 consumers, 88 percent want deals, discounts, and freebies during this time. Breaking down stats from the 700 surveyed consumers. This is even more key to success during a time where, according to the survey, nearly 86 percent believe the country is headed into a recession.

Marketing 153

Marketing Franchise Franchising Social Media 153

7 Shifts

OCTOBER 9, 2019

Gamification can come in the form of customized progress tracking, badges, surveys, and rewards. Optimize Your Listings There are a number of platforms that customers use to search for restaurants. GMB is becoming the leading business listing platform because of its relevance and just-in-time approach.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284