Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Here’s a 4-step framework for how restaurants should handle all kinds of complaints: Listen to the customer and give them your full attention. It’s just a fact of life. Develop a strategy.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

FEBRUARY 16, 2023

It should come as no surprise that the world’s first marshmallow café would attract a lot of social media attention. Modern Restaurant Management (MRM) magazine asked Shanks about the brand's growth, compeition, loyalty, and social media savvy. That goes far beyond responding to their Yelp reviews.

Sustainability 180

Sustainability Social Media Customer Experience Consumer Goods 180

Restaurant Engine

NOVEMBER 8, 2022

If not, a social media manager can help. When considering the question, “Should your restaurant have a social media manager,” many people in the restaurant business might automatically answer no. However, everyone has a social media account, so can’t anyone manage yours? The Social Media Strategy. tweet this).

Social Media 119

Social Media Management Management Website Management 119

Black Box Intelligence

NOVEMBER 1, 2021

Online review sites and social media make it easy for guests to broadcast their opinions – good or bad – to anyone who’ll listen. Compared to other types of businesses, consumers are especially likely to check reviews before visiting a restaurant. Many online reviews mention that the customer didn’t finish their food.

Management 96

Management Management Social Media Customer Service 96

Modern Restaurant Management

FEBRUARY 24, 2021

As a restaurant owner, you might not be able to connect with your customers in person right now, so social media is the next best place where you can establish and maintain relationships with your patrons. But it can be hard to keep up with the latest social media and design trends while staying on top of the day-to-day of running a business.

Social Media 189

Social Media 2021 Small Business Design 189

7 Shifts

OCTOBER 2, 2019

Meet with them one-on-one and listen to what they have to say. After you’ve determined their key motivators and challenges, set aside time to meet together either socially or in a work setting. Just remember to learn from those mistakes, and to listen to your staff. Let’s review what those are.

Management 285

Management Management Communication Back of House 285

Restaurant365

MAY 25, 2022

Pay using a mobile payments platform such as Apple Pay or Samsung Pay: 56%. Online ordering for takeout or delivery services using a voice-enabled platform such as Amazon Alexa, Google Home, or iPhone’s Siri: 46%. Social media can turn a single customer complaint into a viral nightmare. Customer feedback.

Technology 78

Technology Mobile Ordering Social Media Online Ordering 78

Modern Restaurant Management

JANUARY 21, 2020

Nobody wants a crisis at their restaurant, but in these days of smartphones and social media, word of mouth travels fast. Poor reviews, videos, and live broadcasts of customer service problems, emergencies, or other issues can begin trending online virtually instantly. This applies to good reviews/posts and bad.

Management 168

Management Management Social Media Food 168

Open for Business

MAY 4, 2023

Regularly check and update: Your business’s website Social media accounts Google, Yelp, OpenTable, and other business profiles 2. Pay attention, listen, and deal with customer complaints calmly. That’s true for star ratings as well as reviews. But online reviews aren’t just useful for finding out how customers feel.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Indoor Media

JULY 22, 2020

Then, they sift through an abundance of auto shop listings and reviews before choosing their new shop. This is why reviews are a vital part of your online presence. Yelp auto repair reviews, in particular, can give you high visibility if you have a Yelp page and even increase your chances of being seen in Google search results.

Consumer Goods 146

Consumer Goods Customer Service Advertising Email Marketing 146

360Training

JUNE 18, 2020

Customers rely on restaurant reviews more than any other type of local business. But unlike word of mouth, you can track your online reviews. And if you’re not getting the kudos you think you deserve, there are a few ways to increase your positive reviews. 5 Ways to Increase Positive Online Reviews.

Social Media 78

Social Media Email Marketing Online Ordering Customer Experience 78

The Restaurant Times

JUNE 2, 2020

For instance, the current nationwide lockdown creates the need for contactless delivery, enforcing strict hygiene standards , and creating value for your customers on social media. Another thing you can try is creating ‘refer-a-friend’ campaigns online on several platforms. Manage Reviews Consistently . Use Social Media .

Loyalty Program 81

Loyalty Program Social Media Website Management Online Ordering 81

Restaurant Engine

APRIL 12, 2023

You may reach them through your website , social media, email marketing, word of mouth, or another type of ad. This helps engage your customers and lets them know you are listening to what they want. 4: Leverage Your Social Media Channels Another one of your powerful customer engagement types is social media.

Social Media 59

Social Media Email Marketing Loyalty Program Customer Experience 59

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. DoorDash was named the Official On-Demand Delivery Platform of the NBA, WNBA and NBA 2K League.

Kitchen Safety 202

Kitchen Safety Loyalty Program Delivery Customer Service 202

Indoor Media

MAY 20, 2019

For better or for worse, online reviews have an immediate impact on your restaurant. Positive reviews can directly grow your profits while negative reviews can drive people away for good. 88% of consumers incorporate reviews into their purchasing decisions , trusting online reviews as much as personal recommendations.

Social Media 78

Social Media Customer Experience Consumer Goods Advertising 78

Modern Restaurant Management

JUNE 16, 2020

When the COVID-19 pandemic started to take effect, Elisia Flores, CEO of L&L Hawaiian Barbecue and company executives embarked on a listening tour with franchisees in 15 states and Japan that resulted in more than 95 percent of the 200 locations to not only remain open, but stay profitable. The franchisees were community forward as well.

Franchise 141

Franchise Franchising Leadership Food Safety 141

Tableo

JUNE 26, 2023

Here’s how you can accomplish it successfully: Listen attentively: When customers provide feedback or voice their dissatisfaction, listen carefully. Think about the following tactics: Keep an active online presence on social media to interact with your audience. Make them feel heard and understood.

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. With online ordering, the customer has time to check and review their order for accuracy before submitting it. Benefits of Off-Premise Sales.

Front of House 162

Front of House Online Ordering Back of House Customer Service 162

Black Box Intelligence

JULY 20, 2022

For each quarter, we take the stress out of planning your social media content with our free AreTheyHappy Foodie Days Calendar! How to Create Social Media Content Consistently. 30% should be about user-generated content, i.e. images, videos, or reviews, that have been posted by users on your online platforms.

Social Media 71

Social Media Marketing Download Online Ordering 71

The Rail

SEPTEMBER 16, 2022

In the restaurant business, ultimately, customer service can help increase customer loyalty and help you get glowing reviews. You can also review your competitors’ websites and find out what questions they’re answering. Apart from your website, they should be found in your marketing emails and even on social media.

Customer Service 52

Customer Service Social Media Email Marketing Reservations 52

The Restaurant Times

AUGUST 29, 2020

Social Media Feedback: Responding to comments on different social media apps and platforms such as UberEats or Deliveroo is vital for the online reputation. Community Groups And Discussion Boards: Be a part of different social media groups and communities to understand what customers are saying about your restaurant.

Social Media 52

Social Media Mobile Ordering Online Ordering Coupons 52

Modern Restaurant Management

MAY 27, 2020

The details augment Aramark EverSafe™, the company’s multi-dimensional operational safety platform recently launched with Jefferson Health, a leading expert in public health. Posting appropriate signage and floor decals to encourage social distancing. Redesigning workflows to ensure safe distancing between employees.

Food Safety 173

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 173

The Restaurant Times

APRIL 12, 2023

Importance of Social Listening for a Restaurant Social listening refers to monitoring social media platforms to gather insights and customer feedback about a brand, product or service. After that, responding positively to positive and negative reviews can help mitigate negative feedback’s impact.

Leadership 52

Leadership Social Media Fast Casual Online Ordering 52

Indoor Media

MAY 10, 2019

Imagine this: one day you wake up to the constant buzz of social media notifications on your phone. The trick is, that stranger has to have a public platform with hundreds, or even thousands, of fans. Other people want to go to the restaurants that food bloggers visit and review kindly. Use their social power to your advantage.

Influencer 78

Influencer Marketing Social Media Food 78

MBB Hospitality

DECEMBER 22, 2020

Social media advertising is something that has become absolutely necessary in this new age of technology. Making sure you are noticed on social media networks is one of those things that is the difference between a successful and unsuccessful restaurant. 2 Order Through Social Media. 3 Reserve Tables Through Social Media.

Social Media 52

Social Media Ordering Advertising Reservations 52

The Restaurant Times

MARCH 2, 2022

Since the inception of social media, food has often been a trending topic. When it comes to generating exposure for your food business, there are numerous social media platforms and Influencer Marketing activation options to explore. It does, however, mean that sticking out from the crowd can be difficult.

Influencer 52

Influencer Marketing Social Media Food 52

Foodable

MAY 5, 2020

In this episode of The Barron Report, host Paul Barron and co-founder and executive chairman of Seated , Bo Peabody, review insights and measures around safely reopening restaurants, which the industry has been patiently awaiting the green light to reinstate operations. Will the restaurant industry solely shift towards off-premise models?

Food Safety 62

Food Safety Seating Customer Experience Dine-in 62

Modern Restaurant Management

JULY 15, 2020

Disclaimer: The top foods below have seen the fastest growth on the Grubhub platform during the first half of 2020. Methodology: Grubhub took a look at order trends on its platform from January 1 – June 20, 2020, as compared to the same timeframe in 2019 to find the top items rising in popularity so far. Top Foods of 2020.

2020 192

2020 Mobile Ordering Point of Sale Fast Casual 192

The Restaurant Times

AUGUST 25, 2022

After thinking about it for a while and listening to the customers, we started taking the idea seriously. We have also adopted digital marketing wherein we work on SEO, content, paid marketing, and social media consistently. Besides, it is very important to keep reviewing your menu every 3 to 6 months.

Franchise 98

Franchise Franchising 2007 Customer Experience 98

Modern Restaurant Management

MAY 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. With online ordering, the customer has time to check and review their order for accuracy before submitting it. Benefits of Off-Premise Sales. Automatically Upsell.

Front of House 98

Front of House Customer Experience Online Ordering Back of House 98

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. Joining forces with Uber will continue that mission as we continue to build Postmates while creating an even stronger platform that brings this mission to life for our customers.

Mobile Ordering 188

Mobile Ordering Restaurant Law Seating Customer Service 188

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Black Box Intelligence

JULY 20, 2022

For each quarter, we take the stress out of planning your social media content with our free AreTheyHappy Foodie Days Calendar! How to Create Social Media Content Consistently Content marketing is one of the most effective methods available for restaurants to connect, engage and build trust with their customers. Okay, what do I do now?

Social Media 40

Social Media Marketing Download Online Ordering 40

Modern Restaurant Management

FEBRUARY 17, 2020

“As the clear platform leader in the restaurant space, we are excited to use this investment to extend our capabilities and drive a bigger impact for the restaurant industry.” Scan to Pay, a first-of-its-kind feature is now available with the Clover® platform from Fiserv, Inc., Review Hub Debuts. Scan to Pay.

Sports 147

Sports Point of Sale Entertainment Customer Experience 147

Open for Business

OCTOBER 12, 2022

VistaCreate: The plug-and-play menu templates are easy to use, and the platform has the option for print and delivery. Once your menu design is set, bring in any other co-owners or marketing folks to proofread and review. Running social campaigns can bring in new guests and boost interest in menu items that might be struggling.

Menu 78

Menu Dietary Restrictions Seasonal Menu Design 78

Modern Restaurant Management

APRIL 7, 2020

Over two million waiters and waitresses need a job when this crisis ends, and we need assurances from Congress that they will listen to the specific needs of independently-run restaurants during the next round of discussions. Small actions like buying a gift card, ordering take-out, or leaving a review can make a difference.

Tip Distribution 168

Tip Distribution Healthcare Hospitality Food Supply 168

Modern Restaurant Management

JUNE 19, 2020

a WiFi marketing and analytics platform for digital agencies, in December 2019. “This investment represents our continued commitment to building a world class analytics and marketing platform for physical locations.” Bloom previously acquired Omaha, Nebraska-based Gazella WiFi, Inc., Yelp Adds COVID-19 Help Features.

Food Safety 141

Food Safety Customer Experience Website Management Employee Relations 141