7 Shifts

AUGUST 2, 2023

So, you've decided to implement a digital tip payout solution in your business—congratulations! Now it's time to get your team on board! Technology continues to revolutionize our lives and the world, and the restaurant industry is no exception. found Gen Z workers are set to triple by 2030 , reaching 51 million.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Culinary Cues

MAY 9, 2021

Now, I have your attention. I hear this statement every day and receive countless calls from restaurant operators pleading for help finding employees to fill their vacant roles. You bet and it is crushing the restaurant industry just as much as the pandemic has. This occurs through both example and expectation.

Government 438

Government Café Education Hiring 438

7 Shifts

NOVEMBER 12, 2020

Did you know that restaurant employees change jobs every 56 days ? The restaurant industry welcomes new staff at unprecedented rates. In other industries, the average employee tenure is 4.2 Strategic onboarding is critical to battling costly and disruptive employee turnover. What is employee onboarding?

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

SEPTEMBER 15, 2022

With more than one million restaurants in the US we can flip a coin and hope for the great, will likely step through the doors of good, and far too often settle into the mediocre. So, just in case the information is not well known to some – here is the BEST OF Restaurant 101, a good start. [] START WITH KNOWING THE MARKET.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Culinary Cues

JULY 31, 2022

Now that I have your attention, let’s have a serious conversation. The end IS NOT near, in fact, restaurants have never been more important than they are right now. For the Restaurateur: Are you willing to take a hard look at your business model and change how you attract, train, invest in, compensate, and evaluate your staff?

Food Supply 392

Food Supply Training Supplies Café 392

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? It means everything you need to manage your team is in one place. When we say all-in-one, what does that actually mean?

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

APRIL 14, 2022

In the wake of the great resignation , restaurants have been raising labor costs to both attract and retain all-star employees. These raises have certainly helped employee standard of living, but they also require more accurate multi location scheduling and team management to keep menu costs low and the restaurant profitable.

Small Business 370

Small Business Restaurant Law Customer Experience Management 370

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? There are a lot of jobs available in the restaurant industry. It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. Restaurant Interview Questions and Answers [PDF].

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 166

Management Management Back of House Customer Service 166

7 Shifts

NOVEMBER 17, 2020

Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated. Because you were invested in your work, you probably enjoyed showing up and were willing to go above and beyond the call of duty. Why restaurant managers should use them.

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

OCTOBER 28, 2021

The National Restaurant Association recently published a table listing the top concerns for restaurants over a three-year period. Not surprising, as it has been reported on consistently, recruiting employees is the top concern for restaurants in fall of 2021, after Coronavirus shook up our economies and our definitions of success.

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

7 Shifts

OCTOBER 31, 2022

You can't start a restaurant without a plan. A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. You'll have a document to reference during the planning or opening of your restaurant. What is a Restaurant Business Plan?

Point of Sale 397

Point of Sale Back of House Document Download 397

Culinary Cues

FEBRUARY 25, 2021

Every now and then this can serve as a “checks and balance” activity to keep you on the right path and assess where and why you might have strayed from those “stakes in the ground” that are important to your core. You can disagree, take a stand, make your point, continue to have a unique opinion, but in the end – it is their business.

2021 396

2021 Point of Sale Reference Take-out 396

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Airlines 203

Airlines Customer Service Hospitality Tourism 203

Culinary Cues

NOVEMBER 17, 2020

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience. TEN THINGS YOU DIDN”T KNOW ABOUT A RESTAURANT.

Seasonal Menu 517

Seasonal Menu Back of House Customer Service Front of House 517

Culinary Cues

DECEMBER 30, 2022

Okay, so there are certainly employers out there who probably don’t deserve good employees, and, in those situations, I can understand some level of discontent, but not to the extreme of stating that being a cook is a dead end. My question to those cooks is: “What are you investing in your career as a cook?”. Exceed expectations!

Workshop 361

Workshop Article Uniforms Take-out 361

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. Especially for fast-paced establishments, managing wait time expectations is a significant challenge and can cause patrons to leave — or, worse, never return.

Customer Experience 202

Customer Experience Customer Service Technology Communication 202

7 Shifts

JULY 13, 2023

Most notably with how the bills get paid. Restaurant transactions have been moving away from cash and towards electronic forms of payment for years—and that's extending to tips now too. So much so that 84% of restaurant transactions are cashless, according to a recent PYMNTS study. According to Forbes , yes.

Cash Management 195

Cash Management Back of House Training Insurance 195

Culinary Cues

MAY 27, 2023

TECHNOLOGY AND RESTAURANT CULTURE Learning to live with technology and stay in control is essential. We cannot change a person’s habits outside of work, but we can set some parameters when they are on the clock. In restaurants we need to bring people together, if not already doing so.

Technology 347

Technology Front of House Social Media Back of House 347

Culinary Cues

FEBRUARY 20, 2024

It’s no different in great restaurants. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability.

Coaching 350

Coaching Small Business Café Entertainment 350

7 Shifts

OCTOBER 22, 2021

The holidays are on their way - and for many restaurants, that means an increase in sales. Many restaurants are still working around hiring and staff retention struggles, meaning they may be unable to fully capitalize on the demand of the holidays. Gathering Employee Availability & Feedback. How staffed up is the restaurant?

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

MAY 10, 2021

On the latest episode of the 7shifts Restaurant Management & Growth Podcast, we had the opportunity to sit down with Jensen Cummings. We chatted about all things labor shortage, and ways that restaurants can position themselves better to attract staff that sticks around. If you're hiring , spend some time on your post!

Hiring 370

Hiring Tip Distribution Back of House Insurance 370

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. Most people don’t get it. There is the weight of exposure that keeps most chefs up at night. Chefs put their name on every dish that leaves the kitchen.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

Culinary Cues

APRIL 13, 2020

Restaurants will get the green light at some point. We also know that the health and safety regulations for restaurants will change significantly as we make every attempt to keep the public and our staff safe and at ease. Preparation for this inevitable change is the best way to set the stage for post Covid success.

Kitchen Safety 558

Kitchen Safety Uniforms Food Safety Employee Relations 558

7 Shifts

APRIL 23, 2021

If you're having trouble finding great people to work in your restaurant, you're not alone. There's a labor shortage impacting the restaurant industry, made tougher by the pandemic. Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll.

Hiring 370

Hiring Front of House Back of House Food Safety 370

7 Shifts

AUGUST 2, 2022

How do you create a restaurant culture that attracts staff and retains them? From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Your restaurant has a culture, whether it's intentional or not. By establishing what your core values are. asks Meyer.

Leadership 370

Leadership Webinar Hiring Training 370

Culinary Cues

MAY 15, 2021

The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface. The glory days of the restaurant industry have been laid to rest and they may never return to any semblance of normalcy. How will we react?” What if……happens?

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Culinary Cues

AUGUST 31, 2020

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability. This is arrogant and rarely sets the stage for teamwork and alignment with a common goal.

Leadership 398

Leadership Point of Sale Training Coaching 398

7 Shifts

FEBRUARY 16, 2022

You pop by your flagship location to find staff scrambling, working two shifts at the same time. So you call up your downtown manager—and they have staff sitting around with no customers to serve them. Your drive-thru location? How to It Right the First Time. Understaffed, again. Table of Contents. Labor Compliance Laws.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

7 Shifts

JULY 16, 2021

So you want to open up your very own coffee shop. For your coffee shop to reach that status, it has to be done right. Below is a list of the potential coffee shop concepts to think about when conducting your market research. This step and research component is the foundation behind your business, and should be taken seriously!

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. No one was prepared for that.

Recruiting 189

Recruiting Guest Recovery Advertising Food Supply 189

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. As a manager, hiring an employee doesn’t mean your job is over. As a manager, hiring an employee doesn’t mean your job is over. Setting Goals. Incentivizing Staff.

Management 189

Management Management Point of Sale Front of House 189

Modern Restaurant Management

MARCH 27, 2024

The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience?

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate. How expensive?

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

7 Shifts

SEPTEMBER 2, 2021

Overtime, clocking in, rounding hours, and local regulations can make restaurant payroll a nightmare. Labor is one of the largest expenses in the industry, and mistakes can irreparably damage a restaurant's reputation and bottom line. Salaried vs. Hourly Employees. Exempt vs. Non-Exempt Employees. Salaried employees.

Restaurant Law 370

Restaurant Law Hiring Communication Demo 370

Culinary Cues

JUNE 14, 2022

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Why would I choose to support a locally owned restaurant? 64% of those independent restaurants were “full-service”.

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468