Modern Restaurant Management

AUGUST 31, 2023

But how can you identify your USP in the first place? Your restaurant marketing and sales teams will always know what selling points your customers respond to best. Conduct surveys, focus group discussions, interviews, and online polls for this. It's important to have a restaurant public relations (PR) strategy in place.

Social Media 154

Social Media Email Marketing Influencer Events 154

Restaurant Engine

MARCH 27, 2024

Google is one of the top review platforms, so make sure to increase your reviews, here. And did you know that nearly 75% of diners say they trust a restaurant with positive reviews over one without? With this staggering statistic, you can see how vital restaurant reputation management is to your business.

Social Media 59

Social Media Website Management Email Marketing Customer Service 59

Modern Restaurant Management

NOVEMBER 3, 2022

From higher rankings to increasing your online reputation and brand visibility, Google reviews can boost your business for completely free. However, the term ‘get more Google reviews’ receives approximately 14,000 annual global searches, suggesting business owners and marketeers are struggling to find the secret to success.

Email Marketing 203

Email Marketing Customer Service Website Management Customer Experience 203

Modern Restaurant Management

JANUARY 11, 2024

A couple of ways to show appreciation include, creating an employee of the month program, or when someone receives a good review from a customer reward their work. Stick to Your Core Values Create a plan for how you and your staff must work within the restaurant to get the most out of your employees.

Management 166

Management Management Back of House Customer Service 166

Restaurant Engine

OCTOBER 11, 2023

It’s key to engage with your customers through their online reviews. Just as important, though, is using your strong, positive online reviews to leverage trust and loyalty in your restaurant. But once you have great reviews, what do you do with them? tweet this) For example, you get a terrific Google review.

Social Media 110

Social Media Email Marketing SEO Website Management 110

7 Shifts

AUGUST 27, 2021

How to Implement a Vaccination Policy. How to Implement a Vaccination Policy In Your Restaurant and Empower Staff to Enforce it. In response to these changes, the CDC now recommends that fully vaccinated individuals wear a mask indoors in areas of high transmission. More than 80% of U.S. Table of Contents. Looking Ahead.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. You’re craving eggs benedict, and you want to go somewhere that’s well-reviewed, close to you, and not too busy. Not convinced? Picture this: It’s a Sunday.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

OCTOBER 28, 2021

the restaurant industry needs to respond by sending a message to the public that it is — and will continue to be — safe to return. the restaurant industry needs to respond by sending a message to the public that it is — and will continue to be — safe to return. Your Response Menu.

Communication 202

Communication Social Media Menu Loyalty Program 202

Modern Restaurant Management

NOVEMBER 14, 2023

With the prevalence of online reviews, it's crucial to actively seek and utilize feedback. It demonstrates a commitment to excellence, attracts and retains customers, and safeguards reputation in the age of instant online reviews. In the competitive restaurant and bar industry, customer feedback is vital for success.

Bar 189

Bar Tip Distribution Customer Experience Customer Service 189

Modern Restaurant Management

SEPTEMBER 17, 2021

Online reviews have a lot of influence on today’s restaurants. Most customers check out reviews before heading over for their first meal. That’s why it can be nerve-wracking when a few bad reviews come in. Thankfully, having a few bad reviews isn’t the end of the world. Steps to Respond.

Customer Experience 203

Customer Experience Customer Service Take-out Consumer Goods 203

Modern Restaurant Management

APRIL 6, 2020

Social and review management has become an incredibly important part of the marketing mix in the restaurant industry, thanks to the growing proportion of online searches for dining experiences, as well as the increase in patrons making online reservations. Google has claimed the top spot in review volume.

Management 161

Management Management Fine Dining Social Media 161

Restaurant Engine

NOVEMBER 8, 2023

Respond promptly to every review you get – both the negative and the positive. Did you know that research from Northwestern University found that nearly 95% of people who read a negative review online avoid that business? Everyone gets a bad review here and there, but what can you do about it?

Management 52

Management Management Website Management Customer Experience 52

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. 2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. How to Answer. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Squirrel Systems

NOVEMBER 23, 2023

Here are some suggestions for restaurants to effectively acquire and manage guest feedback: ### Acquiring Guest Feedback: **Online Surveys:** Use online survey tools to create short and straightforward surveys for guests to provide feedback. Email Surveys:** Send follow-up emails to guests with a link to an online survey.

Management 52

Management Management Social Media Website Management 52

Modern Restaurant Management

JUNE 4, 2021

Claiming their GMB account can help restaurateurs manage how their business appears in Google search results and improve website rankings on Google Maps and local search results. Restaurants should encourage happy diners to review the business on their Google listing. Reviews are particularly important in the restaurant industry.

SEO 231

SEO Website Management Online Ordering Mobile Ordering 231

Black Box Intelligence

NOVEMBER 1, 2021

Online review sites and social media make it easy for guests to broadcast their opinions – good or bad – to anyone who’ll listen. Compared to other types of businesses, consumers are especially likely to check reviews before visiting a restaurant. How to monitor restaurant customer satisfaction.

Management 96

Management Management Social Media Customer Service 96

Modern Restaurant Management

MARCH 24, 2023

Without this assurance, gluten-free consumers are likely to take their business elsewhere – or, worse yet, leave negative reviews on popular dining apps. How do you prevent cross-contact in your salad bar? How do you prevent cross-contact in your salad bar? If so, what are they?

Training 179

Training Front of House Kitchen Safety Allergens 179

Indoor Media

JULY 22, 2020

Then, they sift through an abundance of auto shop listings and reviews before choosing their new shop. This is why reviews are a vital part of your online presence. Yelp auto repair reviews, in particular, can give you high visibility if you have a Yelp page and even increase your chances of being seen in Google search results.

Consumer Goods 146

Consumer Goods Customer Service Advertising Email Marketing 146

Restaurant365

MARCH 4, 2022

Make sure your listings are consistent in online directories. Details are added to many online directories automatically and it’s important to review, claim, enhance, and perfect each individually. Review each listing for accuracy on name, address, phone, email, food type, and hours of operation for all locations.

SEO 156

SEO Email Marketing Website Management Consumer Goods 156

Modern Restaurant Management

NOVEMBER 16, 2020

Not too long ago, the restaurant storefront and menu helped to attract customers, but now an online presence is more important than ever. So how do you optimize your online presence and dominate local search results? The battle for visibility is no longer in your street presence but in web search results. Social media (if any).

SEO 214

SEO Website Management Online Ordering Information 214

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. You want to always be working on improving customer experience for your restaurant online. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction.

Customer Experience 126

Customer Experience Customer Service Online Ordering Social Media 126

7 Shifts

OCTOBER 22, 2019

Manhattan restaurant Black Tap, for example, rose to viral fame online for their colorful milkshakes. Manhattan restaurant Black Tap, for example, rose to viral fame online for their colorful milkshakes. That, combined with their strong online presence has contributed greatly to their success.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

SpotOn

MARCH 12, 2024

In her role, Cohen sets the restaurant marketing strategy, develops social media ads, and tracks the success of their online advertising and email marketing. I'm asking myself: How can I move the needle? Facebook often encourages me to expand our posts' reach so new customers can find our restaurant online.

Email Marketing 97

Email Marketing Social Media Advertising Online Ordering 97

Open for Business

MAY 4, 2023

Restaurant guests remember above all how you made them feel. Keeping your online presence up to date, cutting wait times, and highlighting your value all make for a dining experience that feels good to guests and keeps them coming back—no matter what’s happening in the economy.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

The Rail

JULY 29, 2022

However, there’s one frequently disregarded avenue that can offer excellent value for your money, and restaurateurs may not be utilizing it to its maximum potential — customer reviews. In fact, 90% of customers look through reviews before doing business with a company. 5 Ways to Receive Positive Reviews.

Social Media 52

Social Media Email Marketing Customer Service Customer Experience 52

Black Box Intelligence

JULY 2, 2022

In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And almost 90% of people pay attention to how business owners respond to reviews.

Customer Experience 52

Customer Experience Online Ordering Customer Service Email Marketing 52

Black Box Intelligence

JULY 2, 2022

In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And almost 90% of people pay attention to how business owners respond to reviews. Turn the situation around.

Customer Experience 52

Customer Experience Online Ordering Customer Service Email Marketing 52

360Training

JUNE 18, 2020

These days, paying attention to your business’s online rating just isn’t optional. Customers rely on restaurant reviews more than any other type of local business. But unlike word of mouth, you can track your online reviews. 5 Ways to Increase Positive Online Reviews. It’s free advertising!

Social Media 78

Social Media Email Marketing Online Ordering Customer Experience 78

The Restaurant Times

MARCH 15, 2023

Restaurant review websites have a significant impact on how people perceive you. One study found that 60% of diners read online reviews before selecting a restaurant. Positive online reviews can dramatically change a restaurant owner’s fortune by drawing more customers through publicity.

Website Management 86

Website Management Social Media Reservations Customer Service 86

Next Restaurants

APRIL 17, 2024

Social proof: People are heavily influenced by social media, especially Millennials who love to share their experiences online. Ready to transform your restaurant’s online presence? Respond to comments promptly, answer questions in detail, and join relevant conversations. Here’s how to make them irresistible.

Social Media 78

Social Media Seasonal Menu Customer Experience Specials 78

Modern Restaurant Management

DECEMBER 10, 2021

How much do you spend on creating your website and promoting it online? While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Others tend to emphasize their cheaper menu options. Net result?

Marketing 226

Marketing SEO Front of House Website Management 226

Next Restaurants

DECEMBER 17, 2019

Your customers may decide to visit or avoid your business based on what they’ve heard from friends and family or read online, after all. Establish Social Media & Online Review Policies. It also demonstrates to anyone reading the reviews that your business is responsive to and values its customers.

Social Media 82

Social Media Email Marketing Customer Experience Small Business 82

The Restaurant Times

JUNE 1, 2022

In the digital world, word-of-mouth spreads via online reviews on your website or app store. Keeping track of such reviews can help restaurants understand the customer’s needs and customize their services accordingly. Over time, such reviews may lead to improving the restaurant’s business plan.

Social Media 52

Social Media Customer Service Customer Experience Online Ordering 52

Next Restaurants

MAY 2, 2022

Did you know that 60% of customers read an online review first before going to a restaurant? to acquire visitors that will convert to both in-person visits and online orders. In this article, we’ll share how you can increase your restaurant’s website traffic by creating a better social media presence.

Social Media 137

Social Media Customer Service Customer Experience Online Ordering 137

EATER

DECEMBER 19, 2023

Lille Allen | Eater Known to 15 million TikTok followers for his candid restaurant reviews and multi-thousand-dollar tips, here’s how the MMA-fighter-turned-social-media-phenomenon became the voice of a generation of diners There is no shortage of food opinions online. (Hi, Hi, you’re on Eater.) Who is Keith Lee?

Social Media 119

Social Media Customer Service Influencer Food Order 119

Modern Restaurant Management

MARCH 23, 2021

The pandemic has created unprecedented demand for online ordering platforms. plan to continue buying essential goods online even after the pandemic’s danger has passed. For example, most delivery apps ask customers to rate their delivery person but don’t offer a separate way to review their overall experiences.

Ordering 218

Ordering Online Ordering Food Order Customer Service 218