Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion by 2027.

Technology 192

Technology Online Ordering Mobile Ordering Customer Service 192

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 198

2024 Food Supply Kitchen Safety Influencer 198

Modern Restaurant Management

JANUARY 22, 2024

People want service that is quick, easy, and hassle-free. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Leverage consumer data to learn about preferences, dietary restrictions, and favorite foods.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 177

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Operations 185

Operations Front of House Customer Service Kitchen Safety 185

Modern Restaurant Management

DECEMBER 12, 2023

For instance, our waiter robot, Servi, can handle tasks such as food delivery and table clearing, enabling restaurants to operate more efficiently with fewer employees. A New Leap in Technology In recent years, robotic technology in the restaurant industry has experienced rapid growth, and this trend is set to continue.

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2024 Customer Service Social Media Customer Experience 199

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Boost automation. Manage labor shortages.

Food Safety 191

Food Safety Kitchen Safety Audits Food Supply 191

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options.

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Loyalty Program Customer Service Customer Experience 2024 192

Modern Restaurant Management

MARCH 15, 2024

According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 Credit card processing fees are one of the major expenses for restaurants, next to food and labor. Many processors offer different deals, technology, pricing and other unique options.

Equipment 193

Equipment Small Business Customer Service Pricing 193

Squirrel Systems

APRIL 22, 2024

The restaurant industry is on the cusp of a transformative revolution driven by rapid technological advancements. Here’s a look at how these technologies are setting the stage for a new era in restaurant service. This technology eliminates waiting for a server to take orders, reducing wait times and improving order accuracy.

Technology 105

Technology Dietary Restrictions Loyalty Program Download 105

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.

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Fast Casual Fine Dining Customer Service Casual 114

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025.

Technology 199

Technology Mobile Ordering Consumer Goods 2025 199

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

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2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service. Table of Contents. Before the meal. During the meal.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

FEBRUARY 1, 2024

Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities. Understanding the Landscape Food delivery services have changed the restaurant sector, causing an evolution in consumer expectations.

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Delivery Food Food Supply Customer Service 98

Modern Restaurant Management

JUNE 7, 2023

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. In fact, the World Health Organization reports that on average, 1,600,000 people get sick each day due to unsafe food.

Food Safety 167

Food Safety Kitchen Safety Food Customer Service 167

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. and Canada said they planned to utilize some form of automation technology.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

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Technology Fast Casual Waste 2023 186

Modern Restaurant Management

OCTOBER 6, 2023

Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Optimizing shelf life and reducing waste.

Food Safety 198

Food Safety Operations Management Management 198

Modern Restaurant Management

DECEMBER 20, 2023

Taking advantage of the buzz surrounding national food holidays and the abundance of fresh, seasonal offerings generates excitement and a sense of urgency among new and existing guests. National food holidays, once everyday occurrences on the culinary calendar, have evolved into marketing goldmines for restaurants.

Customer Experience 193

Customer Experience Innovation Social Media Seasonal Menu 193

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 190

Technology Customer Service Online Ordering Hospitality 190

Chowly

FEBRUARY 23, 2024

Additionally, 47% foresee increased reliance on technology to address labor challenges, while 45% acknowledge the need for more employees to meet rising customer demands. Technology plays a key role, with 76% acknowledging its impact on gaining a competitive edge. Learn about Digital Marketing that's done-for-you.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

JANUARY 24, 2024

The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. Drive traffic to your restaurant’s social media page by adding QR codes to posters, food packaging, receipts and table tents. But QR codes offer much more than a pathway to a menu on our phones.

Loyalty Program 193

Loyalty Program Social Media Coupons Customer Experience 193

Modern Restaurant Management

MAY 5, 2023

In this article, we’ll look at how payments technology has evolved over the last few years and became an important ally for restaurants that want to level up their customer experience and their revenue while handling the busiest days of the year. One notable development is the prevalence of QR codes.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

OCTOBER 21, 2022

Businesses in the food service industry are primarily adopting these advanced POS systems to streamline the communication between waitstaff and kitchen staff, inventory tracking, and improving team management. These systems are also being used as they support future restaurant technologies like self-serving kiosks. In 2022, U.S.

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POS Marketing Point of Sale Cash Management 177

Modern Restaurant Management

APRIL 17, 2023

Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 203

Mobile Ordering Cash Management Online Ordering Front of House 203

Modern Restaurant Management

JANUARY 5, 2024

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. Modernizing sourcing technology.

Supplies 114

Supplies Cash Management Food Supply Transportation 114

Modern Restaurant Management

SEPTEMBER 14, 2022

AI-based robots cook your food and deliver meals on time without missing a beat. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. To get a receipt for your order, reply with Hi. What are AI and ML?

Front of House 207

Front of House Mobile Ordering Loyalty Program Back of House 207

Lavu

FEBRUARY 14, 2024

At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate. Bar & Liquor Inventory Management: The Heartbeat of Bar POS System How much food and/or liquors do you have on hand? What are your profit margins? Having this knowledge at your fingertips is critical.

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POS Bar Point of Sale Front of House 164

Modern Restaurant Management

OCTOBER 30, 2023

This hits the food service industry especially hard, as teen workers fill 1.2 As a 35-year industry veteran who has worked every job in quick service restaurants, I understand the pain and frustration of this perennial problem. Technology is a secret weapon in your staffing arsenal. In 2021, for example , 36.6

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Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand.

2023 198

2023 Technology Loyalty Program Mobile Ordering 198

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. First-Rate Service. It’s a tough time to be in the restaurant business.

Customer Experience 185

Customer Experience Online Ordering Customer Service Mobile Ordering 185

Restaurant Technology Guys

MARCH 24, 2024

In this blog post, as Jeremy Julian converses with David Greschler, the Co-founder and CEO of Nomad-Go, we explore how this company is transforming the inventory management of the food service industry with its innovative technology. Restaurant Technology Guys Podcast Ep. The post 225.

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Inventory Technology Hospitality Management 87

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic. A Fearful Transition.

Online Ordering 185

Online Ordering Point of Sale Management Management 185

Modern Restaurant Management

SEPTEMBER 22, 2022

Internet of Things (IoT) technology. The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management. What’s new on the menu for today’s innovative restaurants?

Technology 178

Technology Dietary Restrictions Mobile Ordering Point of Sale 178