Modern Restaurant Management

APRIL 11, 2024

To embrace the opportunities of the new year, restaurants should prioritize three key resolutions: embracing new customer experiences, emphasizing sustainability initiatives, and revisiting fundamental aspects of their operations. By doing so, they can pave the way for a rewarding culinary journey in the year ahead.

2024 187

2024 Customer Experience Compost Loyalty Program 187

Modern Restaurant Management

MARCH 6, 2024

Finally, and most importantly, personalization algorithms can analyze customer data to tailor dining experiences leading to smoother service and enhanced profitability. While VR is not “hot,” some restaurants have begun experimenting with Virtual Reality (VR) to offer immersive dining experiences.

Customer Experience 187

Customer Experience Entertainment Transportation Customer Service 187

The Restaurant Times

SEPTEMBER 14, 2020

This makes Customer Relationship Management(CRM) all the more critical for fine-dining establishments whose business longevity largely depends on customer satisfaction. This article discusses the different ways in which CRM can improve the fine-dining experience for customers in the UAE. . Gather Meal Preference.

Fine Dining 52

Fine Dining Customer Experience Dine-in Email Marketing 52

Culinary Cues

APRIL 22, 2024

How can a chef set the stage for a dining experience if restaurants continue to look at everything as an extra charge. The a ’la carte model lacks an understanding of how people perceive value and how the chef desires to create enjoyable experience and focus on a way to attract return guests. Bread has always been a given.

Consumer Goods 260

Consumer Goods Pricing Customer Experience Hospitality 260

Modern Restaurant Management

APRIL 15, 2024

Let your customers know their opinions and feedback matter, and that it has a direct impact on future dining experiences. For example, you could ask about the customer’s satisfaction with food quality, service speed, or overall dining experience. Remember, the purpose here is not to inform but to reassure.

Management 194

Management Management Loyalty Program Social Media 194

Culinary Cues

NOVEMBER 20, 2023

An environment of excitement, intrigue, service, hospitality, and memorable experiences is required. An environment of excitement, intrigue, service, hospitality, and memorable experiences is required. This experience requires “a village” to create and execute; the village of businesses that will thrive when the tide rises.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

Social Media 195

Social Media Customer Experience Influencer Dine-in 195

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion. The industry is projected to reach $1.2

Customer Experience 195

Customer Experience Innovation Social Media Seasonal Menu 195

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. What's Lacking in the Dining Experience?

Leadership 195

Leadership Customer Service Customer Experience Technology 195

Modern Restaurant Management

MARCH 27, 2024

Why prioritize the customer experience? While there are many variations of service types, operators should outline basic customer service strategies that should be met to create a pleasant customer experience for every patron who enters their establishment. Attracting new customers is important to every business owner.

Customer Service 188

Customer Service Loyalty Program Customer Experience Employee Relations 188

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Customers expect quick, seamless service and personalized experiences. The need for innovation and efficiency has never been greater in this evolving scenario.

Operations 187

Operations Front of House Customer Service Kitchen Safety 187

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? But precisely, how can you determine what customers want?

Loyalty Program 179

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 179

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. These impacts affect not only the bottom line for businesses but also the dining experience for customers.

Loyalty Program 194

Loyalty Program Customer Service Customer Experience 2024 194

Modern Restaurant Management

APRIL 10, 2024

While factors such as convenience impact that decision, the experience of dining out is important. In 2024, restaurants should make the dining-out experience worth the price tag. Leverage Data to Personalize Experiences Every day, restaurants generate vast volumes of data from their point-of-sale (POS) systems.

2024 195

2024 2023 Loyalty Program Point of Sale 195

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 188

2024 Fast Casual Food Truck Allergens 188

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. From streamlining operations to enhancing customer experiences, a plethora of cutting-edge technologies are reshaping the restaurant landscape like never before.

2024 147

2024 Technology Kitchen Safety Website Management 147

Modern Restaurant Management

APRIL 26, 2024

Payment Technologies as a Tool for Allergy-Friendly Dining New payment technologies are reducing the number of possible ‘points of failure’ throughout the process and let restaurants know exactly what their customers can and can't eat right when they order.

Dietary Restrictions 88

Dietary Restrictions Allergens Point of Sale Customer Experience 88

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S.

Customer Experience 188

Customer Experience Loyalty Program Mobile Ordering Point of Sale 188

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent year-over-year at fine dining and 3.53 percent, from 16.93

Fast Casual 195

Fast Casual Fine Dining Employee Relations Customer Service 195

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape.

Fast Casual 116

Fast Casual Fine Dining Customer Service Casual 116

Squirrel Systems

APRIL 22, 2024

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. This immediate transmission can streamline kitchen operations, reduce errors, and ensure a smoother dining experience.

Technology 105

Technology Dietary Restrictions Loyalty Program Download 105

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 214

2024 Loyalty Program Cash Management Customer Experience 214

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Chick-fil-A and Starbucks launched apps that make their consumers’ journeys more convenient, efficient, and enjoyable. For instance, technology can help restaurants: Optimize operations.

Food Safety 193

Food Safety Kitchen Safety Audits Food Supply 193

Modern Restaurant Management

DECEMBER 27, 2023

Where Automation Can Help For instance, automated reservation systems and AI-driven customer analytics are enabling restaurants to provide more personalized service, while robotic kitchen assistants are undertaking repetitive cooking tasks, freeing staff to focus on the creative and interpersonal aspects that elevate the dining experience.

2024 200

2024 Food Supply Kitchen Safety Influencer 200

Modern Restaurant Management

APRIL 17, 2024

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey.

Pricing 192

Pricing Loyalty Program Customer Experience Consumer Goods 192

Modern Restaurant Management

OCTOBER 24, 2023

Instead, two recent research reports, The State of Third -Party Delivery and The Biggest Consumer Insights Trends of 2023 (So Far) , shed light on how delivery has become a preferred dining option for many consumers and an important part of the omnichannel restaurant customer journey that brands can’t afford to overlook.

Ordering 195

Ordering Online Ordering Loyalty Program Customer Experience 195

Culinary Cues

FEBRUARY 10, 2024

The tables are full, and he is having a difficult time keeping up but makes a mental note to address that once the dining room clears out. The work is relentless, the unpredictability is insanity, the never-ending attention to detail is mind-numbing, and timing is borderline impossible. Yet, millions of people jump in the deep end every day.

Uniforms 360

Uniforms Small Business Dine-in Training 360

Squirrel Systems

APRIL 11, 2024

Part of this strategy involves understanding the role your servers should be playing to accommodate more diners and ensure service functions efficiently without downplaying the guest experience. For many, dining at restaurants in the summer has a special charm, as one of the only times in a year we get to dine outdoors.

POS 94

POS Operations Mobile Ordering Front of House 94

Modern Restaurant Management

OCTOBER 23, 2023

Launching a fine dining restaurant is an undoubtedly exciting venture, but it's not without its challenges. It's essential to create a mobile-optimized website that not only showcases your restaurant's ambience and menu but also provides a seamless user experience.

Fine Dining 206

Fine Dining Marketing Social Media Influencer 206

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining.

2024 122

2024 Dietary Restrictions Customer Experience Customer Service 122

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. .

Loyalty Program 179

Loyalty Program 2023 Customer Service Magazine 179

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

APRIL 19, 2024

Chefs and restaurateurs are constantly seeking innovative methods to elevate dining experiences. This meticulous process guarantees that each bite offers a consistent experience, crucial for the enjoyment and safety of diners. Chefs are experimenting with Delta 8 to create novel flavor profiles and sensory experiences.

Fine Dining 116

Fine Dining Food Safety Uniforms Innovation 116

Modern Restaurant Management

JANUARY 17, 2024

First, Segment Your Audience Your guests want you to know their lifestyle and consumers often feel frustrated when the buying experience feels impersonal. According to PYMNTS’ Connected Dining Report , 58 percent of diners have already made their meal choices before logging into an app.

Loyalty Program 194

Loyalty Program Mobile Ordering Customer Experience Back of House 194

Modern Restaurant Management

MARCH 14, 2024

The days when the sommelier’s intuition, refined through years of experience and sensory development, solely guided wine selection are evolving. AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences.

Events 187

Events Innovation Customer Experience Technology 187

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 200

Management Management Hiring Customer Experience 200