Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. From there, restaurants can build processes and inject innovation into this framework. Growth of New Business Models.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

Modern Restaurant Management

JANUARY 3, 2024

. – Peter Kellis, Founder and CEO of TRAY As consumers continue to prioritize convenience, we believe the expectations that restaurants offer an accessible and seamless experience will continue to rise, particularly in the fast-casual category. 2024 will be a year of value and beverage innovation.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

JANUARY 13, 2021

.” Insight #1: 30 percent of respondents reported using drive-thru and takeout more or much more than pre-pandemic, and 25 percent increased their use of delivery. Respondents reported forming new habits as a result of the pandemic, primarily turning to contactless, delivery, and takeout options in the wake of stay-at-home orders.

2021 195

2021 Fast Casual Consumer Goods Loyalty Program 195

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. That is why multi-unit restaurants are leveraging a multitude of technologies to make every dining, delivery, drive-through, or takeout experience festive and memorable.

Equipment 117

Equipment Customer Experience Fast Casual 2023 117

Foodable

APRIL 28, 2022

Listen to "Fast Casual Nation - Craig Erlich" on Spreaker. The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. Produced by Lisa Pepe.

Fast Casual 89

Fast Casual Casual Leadership Technology 89

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Here are a few examples of each: First-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 21, 2020

Historically, restaurants have been slow to adopt innovative technology. The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. Innovators will find their own way.

2021 191

2021 Email Marketing Online Ordering Advertising 191

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. Guest Experience: A focus on in-house takeout and delivery. “75% 75% of revenue comes from online orders, both delivery and takeout.” Innovative Strategies: Dynamic Pricing: “Delivery is cheaper during off-peak hours.

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. Guest Experience: A focus on in-house takeout and delivery. “75% 75% of revenue comes from online orders, both delivery and takeout.” Innovative Strategies: Dynamic Pricing: “Delivery is cheaper during off-peak hours.

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Roughly half of U.S. Roughly half of U.S.

2022 207

2022 2030 Food Supply Recruiting 207

Foodable

MARCH 4, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

Fast Casual 52

Fast Casual Casual Innovation Delivery 52

Lavu

NOVEMBER 17, 2023

Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Despite industry challenges, efficient operations and customer engagement help fast-food chains thrive. However, they often face low profit margins due to high operational expenses.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JUNE 9, 2021

This was painfully evident when a couple of my coworkers and myself went to eat at a fast casual chain and waited over a half hour for food. During the pandemic many existing fast casual concepts shut down their dining rooms and in essence became ghost kitchens where customers could order for delivery or pick up.

Kitchen Safety 168

Kitchen Safety Food Supply Fast Casual Food Safety 168

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Chris Prociv, VP Marketing & Innovation at La Brea Bakery. million meals in just six weeks.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Foodable

NOVEMBER 9, 2021

In this special keynote session from Fast Casual Global , host and pioneer of the fast casual segment, Paul Barron, explores how Consumer insights and brand connections will create the next phase of growth in food service. alone, and Globally fast casual revenue is estimated at approximately half a trillion dollars.

Fast Casual 78

Fast Casual Casual 2022 Events 78

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Dennis Becker, CEO, Mobivity. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. 2024 could be a breakout year for fast casual restaurants. Consumers will no longer accept poor-quality food from fast food or fast casual restaurants.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Aaron Allen & Associates

MAY 10, 2024

This article delves into how innovative financing structures can not only safeguard but also propel your business forward in uncertain times. Rise of Fast Casual over Traditional Restaurant Formats The fast-casual sector continues to grow, driven by consumer preferences for quicker, healthier, and more customizable dining options.

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Black Box Intelligence

MARCH 4, 2021

Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. Restaurant design may shift to accommodate the endless possibilities from mobile ordering with built-in shelves or cubbies for frictionless pickup orders or even GPS-enabled curbside delivery.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

DECEMBER 21, 2022

The technology space is still the “wild west” in the spirits realm, and it is likely that technology will continue to innovate, and inevitably consolidate, the playing field. As history would tell us, there will likely be a decent amount of merger and acquisition activity with consideration to bolt on needs from larger suppliers.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. As Americans stayed home, they continued to order food using features like contact-free delivery to safely enjoy their favorite meals from local restaurants. Take-out/delivery.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Foodable

APRIL 21, 2021

On this episode of the Takeout, Delivery, and Catering podcast series, hosts TJ Schier and Sam Stanovich sit down with Fred Morgan, the co-founder of Fired Pie , to explore menu innovation, packaging, and how to leverage social media marketing to drive sales.

Fast Casual 79

Fast Casual Social Media 2013 Mobile Ordering 79

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JULY 30, 2021

Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. Just Salad is the first restaurant investment for Closed Loop Partners, a New York-based investment firm and innovation center focused on scaling the circular economy in North America and beyond.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Qu

MARCH 31, 2023

It’s ripe for innovation, consolidation, and unification—all in service to greater efficiencies. According to our survey findings, QSRs and fast casuals saw digital sales averaging 25% of total sales in 2022. 3) AI innovations will translate into front- and back-of-house efficiencies. But there’s good news, too.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

SEPTEMBER 21, 2021

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. Since our self-serve format is a key part of our system, delivery and online orders are more challenging. One team member assembles the order.

Dietary Restrictions 189

Dietary Restrictions Online Ordering Customer Experience Fast Casual 189

Rocket Fuel

DECEMBER 7, 2022

The past year brought new restaurant technology, limitless LTOs, spicy celebrity collaborations, and innovation beyond our imaginations! Delivery and digital: Contactless is king. Delivery and digital channels continue to grow, and it’s clear that contactless ordering is here to stay. Star-studded marketing. Health foods.

2022 52

2022 Fast Casual BOH Food Order 52

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Updates and innovations continue to happen every day and staying on top of them can help you understand which ones will benefit your business the most. Boost Deliveries & To-Go Orders. Digitized Payments.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

The Restaurant Group

DECEMBER 31, 2020

Shift to In-House Delivery. The start of the pandemic saw restaurants scrambling to expand or, in some cases, set up a delivery service. The lack of time to pivot from mainly indoor dining to virtually only delivery and takeout meant that most restaurants outsourced delivery to third parties, such as DoorDash, Uber, and Postmates.

2021 78

2021 Kitchen Safety Food Safety Fast Casual 78

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. The Delivery Dilemma. However, navigating the delivery landscape is much easier said than done. Compliance Is Key.

2019 185

2019 2020 Employee Relations 2030 185

Modern Restaurant Management

MAY 21, 2020

We expect many restaurants will be moving to a more fast-casual approach, continuing to lean on their pickup/takeout options. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers. Emily Washcovick. Continue to think outside the box.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

The Restaurant Group

SEPTEMBER 16, 2020

The restaurant industry is nothing if not innovative and resilient. Through this innovation and will to thrive, businesses in the industry can capitalize on the opportunities available in this new environment. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148