Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem.

Management 201

Management Management Hiring Customer Experience 201

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. Money Turnover costs the hospitality industry an average of $5,864 per employee.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. This is not easy to do.

Social Media 117

Social Media Customer Service Customer Experience Recruiting 117

Modern Restaurant Management

MARCH 14, 2022

Ballooning job openings in fields such as hospitality, transportation and manufacturing, has ultimately given workers the upper hand. Recruitment as a Challenge. The National Restaurant Association recently reported that 75 percent of restaurant operators say recruitment and retention are their biggest challenges.

Loyalty Program 189

Loyalty Program Recruiting 2000 Transportation 189

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Less admin makes for freer staff to focus on delivering a quick and friendly service. Reduce Wait Times.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. It’s no secret that hospitality employees left the industry at high rates in the last two years.

2022 212

2022 FOH BOH Recruiting 212

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. To master the process, consider these tips to recruit and retain long-term employees.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 197

Management Management Food Safety Communication 197

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average. So why is this issue worsening?

Café 188

Café Hospitality Training Customer Service 188

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the restaurant’s service philosophy and customer experience goal?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

APRIL 22, 2021

It isn’t all doom-and-gloom, however, for the hospitality industry. ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future? ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future?

Hiring 141

Hiring Food Safety Online Ordering 2021 141

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 123

2023 2024 Insurance Employee Relations 123

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

ExactHire - Restaurants

FEBRUARY 21, 2022

Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. Receipts – Hospitality, service, and retail industry leaders, in particular, take note.

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. You’ll hear the term “guest experience” in any kind of hospitality business. Personalized service. Quick links.

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Open for Business

MAY 11, 2023

The goal is equal hospitality for all guests. ELEVATE – A Menu for Change One of the most significant resources for DEI training in the restaurant industry is ELEVATE – A Menu for Change , a program developed by the Multicultural Foodservice & Hospitality Alliance (MFHA).

Recruiting 78

Recruiting Training Workshop Back of House 78

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines.

Mobile Ordering 203

Mobile Ordering Customer Experience Customer Service Food Order 203

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 218

Customer Service Retail Food Safety Mobile Ordering 218

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. But there is more to staff recruitment and retention than bottom line salary alone. Alternatively, they might also consider adding a default minimum tip to customer checks.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MAY 14, 2021

It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. Vivili Hospitality Group in Prescott Arizona is partnering with Yavapai College to offer employees free college tuition in an effort to incentivize new and existing employees.

Hiring 169

Hiring Employee Relations Recruiting Education 169

Ken Burgin

OCTOBER 20, 2021

It was great to talk with hospitality industry expert Michelle Pascoe on The Michelle Pascoe Hospitality Podcast , about what I see as the future of restaurants, cafes and foodservice after the pandemic storms settle. Plus a couple of my favourite topics: diversification and the importance of culture to attract and keep good staff.

Front of House 68

Front of House Recruiting Entertainment Hospitality 68

The Restaurant Group

OCTOBER 21, 2022

When the pandemic in 2022 struck, every restaurant in the food industry was affected by numerous challenges such as coping with social distancing and food service restrictions. Some restaurants began offering food delivery services and logistics became a big turning point. Inflation is an increase in the prices of goods and services.

2022 88

2022 Back of House Food Supply Government 88

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Hospitality Experience. Total Commitment.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Gecko Hospitality

NOVEMBER 22, 2022

Hiring for hospitality businesses is always a challenge. With the onset of the pandemic, the mass exodus of hospitality workers, and inflation, finding qualified candidates can be difficult. These include: Less competition- When Covid hit and then the Great Resignation, many hospitality businesses closed their doors for good.

Hiring 52

Hiring Social Media Recruiting Hospitality 52

Future Food

APRIL 21, 2021

In organisations where food, hospitality and catering form an integral part in supporting the business goals – the culture of a traditional commercial catering company engaged to deliver and execute the food vision – must adapt to reflect and fit in with the same values. In a word, leadership.

Leadership 78

Leadership Catering Customer Service Hospitality 78

Future Food

APRIL 20, 2021

In organisations where food, hospitality and catering form an integral part in supporting the business goals – the culture of larger traditional commercial catering company engaged to deliver and execute the food vision – and must reflect and fit in with the same values. In a word, leadership.

Leadership 78

Leadership Catering Customer Service Hospitality 78

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. They’ve just shared lots of ready-made hospitality systems – try them. Helpful people. Staff Management.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. ” The current situation is even tougher for full-service restaurants. The New York Times cites National Restaurant Association numbers that “staffing levels at full-service restaurants in February were still 20 percent — or 1.1

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Hot Schedules

FEBRUARY 23, 2022

Like major credit cards and membership associations, large brands have the resources to pool together significant discounts across myriad products and services, which they’re able to offer employees. Every service industry workforce is filled with ambitious high schoolers, college dropouts, and degree holders alike.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

ExactHire - Restaurants

FEBRUARY 21, 2022

Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. Receipts – Hospitality, service, and retail industry leaders, in particular, take note.

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Open for Business

NOVEMBER 21, 2022

Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. A successful service starts before the restaurant opens its doors. Restaurant customer relationship management (CRM) software.

Technology 147

Technology Front of House Back of House Online Ordering 147

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. But creating a good management development program is time-consuming, right? It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78