7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 353

Operations Management Management Mobile Ordering 353

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. In fact, research from Accenture found that more than 90 percent of companies have some sort of loyalty program.

Loyalty Program 175

Loyalty Program Customer Experience POS Customer Service 175

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 193

Pricing Loyalty Program Customer Experience Consumer Goods 193

Modern Restaurant Management

APRIL 10, 2024

Adapt to Growing Price Fatigue Since the pandemic, controlling food costs has been a major challenge for restaurant operators. Full-service menu prices climbed 4.5 Leverage Data to Personalize Experiences Every day, restaurants generate vast volumes of data from their point-of-sale (POS) systems.

2024 191

2024 2023 Loyalty Program Point of Sale 191

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Customers expect efficient and convenient payments, and restaurants must adapt to meet those demands Tap-to-pay, tableside QR codes, tablets — you name it — help the food service industry embrace flexible and intelligent payment systems.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. They can take orders on iPads and process transactions via handheld POS devices. These systems offer a unified solution for sales, inventory, and customer management.

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. They can take orders on iPads and process transactions via handheld POS devices. These systems offer a unified solution for sales, inventory, and customer management.

Management 195

Management Management Point of Sale POS 195

Restaurant Engine

JUNE 22, 2022

A POS is really worth it because it lets your customers take ownership of their payment options. With the global point of sale (POS) market growing at exponential rates , you may be wondering if a POS system is really worth the investment for your restaurant. First, let’s define the POS system. tweet this).

POS 111

POS Point of Sale Mobile Ordering Cash Management 111

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

MAY 15, 2023

Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Manages orders at peak hours so the kitchen isn’t overwhelmed.

Customer Experience 193

Customer Experience Delivery Loyalty Program Mobile Ordering 193

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. These numbers may be troubling, but to address these issues, restaurants must focus on providing the best service they can within their budgets. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

SpotOn

MARCH 4, 2024

While those classic cash registers did wonders back in the day, point-of-sale (POS) systems have now become the industry standard for small businesses and restaurants. Alongside transactions, modern POS systems run software applications to help businesses manage their employees, reach new customers, and encourage existing ones back in.

Small Business 52

Small Business POS Cash Management Point of Sale 52

Modern Restaurant Management

JULY 12, 2022

Restaurants continue to face labor and supply chain issues, plus rising food costs. With deep roots in the restaurant industry, we’ve worked with our clients to test a number of strategies to take on Restaurant Week as an opportunity to attract new customers. Offer Easy Online Ordering. Be In Charge of Your Own Marketing.

Loyalty Program 221

Loyalty Program Online Ordering Point of Sale Customer Experience 221

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

Squirrel Systems

APRIL 22, 2024

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. Here’s a look at how these technologies are setting the stage for a new era in restaurant service.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

Mad Mobile

FEBRUARY 29, 2024

A good POS system can help you keep your customers and employees happy with speedy, accurate service. While legacy POS systems are clunky and expensive to maintain, new cloud-based systems are flexible and easy to customize. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. Too Much Tech Is Not a Solution. As such, an industry migration is underway.

Front of House 243

Front of House Back of House Loyalty Program Customer Experience 243

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount.

2024 199

2024 Online Ordering Website Management 2023 199

Restaurant Engine

MAY 24, 2022

Thinking about a POS system? Your customers will thank you. What your customers experience with your restaurant is as important as the food they eat. Yet, if they had a poor customer service experience, they’re likely to do the same sharing with friends and family, but they won’t return.

POS 59

POS Loyalty Program Point of Sale Customer Experience 59

Lavu

FEBRUARY 21, 2020

One of the biggest challenges that restaurants face is obtaining and retaining customers. This calls for restaurants to be creative on what they offer their customers. Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 204

Front of House Mobile Ordering Loyalty Program Back of House 204

Modern Restaurant Management

NOVEMBER 23, 2021

Restaurant operators are now looking for solutions to retain customers as colder weather and economic conditions threaten their bottom line. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 185

Loyalty Program Email Marketing Customer Experience Seasonal Menu 185

BNG Point of Sale

JANUARY 19, 2021

Running a POS system for your business is a key way to speed up orders and improve customer service; this is a universal truth for both restaurants and bars alike. Businesses like restaurants and bars use today’s advanced POS systems to their advantage, and you can benefit from them, too. Let’s take a close look.

POS 98

POS Cash Management Mobile Ordering Loyalty Program 98

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Bingage

APRIL 14, 2021

POS Systems has changed the pattern of how the restaurant industry works. To be updated and evolv e the latest technology, POS software is being designed for this purpose. What is Restaurant POS software? A restaurant POS software manages and streamlines all your restaurant business operational work.

POS 97

POS Loyalty Program Online Ordering Point of Sale 97

Open for Business

NOVEMBER 21, 2022

If you’re a relative newbie to the restaurant industry or a die hard traditionalist, you may be wondering what a POS system is for a restaurant. POS stands for point of sale, and it refers to the transactional moments when a guest orders and pays for their meal. What is a POS system for a restaurant? Food trucks.

POS 78

POS Mobile Ordering Point of Sale Food Truck 78

Lavu

NOVEMBER 13, 2019

Restaurant loyalty programs have gotten a bad rep in recent years. Many people have advised restaurants not to use these programs at all, as most programs fail. Instead of skipping over the entire rewards concept, create a refined program your customers will love – we will show you how.

Loyalty Program 60

Loyalty Program Point of Sale Customer Service Email Marketing 60

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave.

Customer Experience 199

Customer Experience Operations Loyalty Program Front of House 199

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Optimize your tech Set up an online reservation system to handle more customers smoothly. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. Business owners have many POS systems from which to choose. Business owners have many POS systems from which to choose. Different Types of POS Systems. Features of a POS System.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Lavu

APRIL 8, 2020

Choosing a point of sale (POS) system is one of the most important business decisions to make. The right POS system provides a powerful platform to boost sales and streamline operations. The more robust a POS is, and the more it can integrate other software, the more efficient your operation can become. Specialized Marketing.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

BNG Point of Sale

APRIL 22, 2020

Handheld POS Systems Are A Popular Option For Mobile Businesses, Learn More About How They Work. With the latest technology available for businesses, now many bars, restaurants, and cafes can use a point of sale system that fits in a pocket with similar features to a full POS system. Handheld POS systems save you time.

POS 86

POS Loyalty Program Point of Sale Mobile Ordering 86

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry.

Delivery 193

Delivery Loyalty Program Download Online Ordering 193