Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Team Communication.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

FEBRUARY 2, 2022

For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. A kitchen display system (KDS) can significantly improve your operations by digitally routing orders to the kitchen and then tracking them. And that's not all. Go Digital. Don't forget QR codes.

Loyalty Program 192

Loyalty Program Online Ordering Social Media Mobile Ordering 192

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. The music played impacts customers’ reactions, inspiring them to linger and relax, order more or leave an establishment quickly because of the incorrect choice of music.

License 184

License Loyalty Program Customer Experience Customer Service 184

The Restaurant Times

JULY 14, 2020

Over the years, the online ordering culture has flourished and completely transformed the way restaurants deliver food. Providing online food ordering facilities is also considered a proven restaurant marketing strategy that tends to increase the restaurants’ revenue, sales, and profit margin. Create A Well-designed Website/App.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Focus POS

SEPTEMBER 10, 2020

While it’s possible to get by on manual processes, these are outdated, and won’t give you proper tools you need in order to handle the competition. It can increase mobility within your restaurant, and more importantly, improve communication between systems and staff. Online ordering. Loyalty program.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Communicate with guests. It can sync with a loyalty program.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Additional funding has been allocated for the Paycheck Protection Program (PPP ). For more information, visit: sba.gov/paycheckprotection. Socialincs, Inc.,

Webinar 183

Webinar Mobile Ordering Loyalty Program Online Ordering 183

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. It offers countertop, portable, and mobile options.

2023 78

2023 Management Management Tip Distribution 78

The Restaurant Times

NOVEMBER 10, 2021

Running a restaurant after a pandemic requires every restaurant owner to make an online food ordering system a necessary change. Online food ordering systems are crucial to your business’s profitability and sales management. You can no longer accept orders over the phone and expect to be happy with the outcomes.

Management 52

Management Management Online Ordering Loyalty Program 52

Apicbase

FEBRUARY 29, 2024

71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. million tons in 2020 and 12 million tons in 2021. However, there is still a 2.6%

2024 52

2024 Operations 2023 Loyalty Program 52

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. ChowNow builds restaurants their very own online ordering systems. One: We connect their online ordering to their profiles on the world’s most popular sites, like Google, TripAdvisor, Instagram, and more.

Online Ordering 78

Online Ordering Email Marketing Loyalty Program Website Management 78

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 189

2021 Loyalty Program Coupons Fast Casual 189

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. But how do you create an inspiring restaurant website? Effective Restaurant Websites. Don’t settle for washed-out, blurry photos on your website.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

Modern Restaurant Management

JULY 1, 2021

Looking at trends from hundreds of thousands average daily orders, Grubhub's mid-year report checks in on what has shaped 2021 thus far, including the top trending foods, popular restaurants across the country, and what we can expect to see more of in the second half of the year. .: Top Vegan Orders. Top Alcohol Orders.

2021 124

2021 Loyalty Program Mobile Ordering Consumer Goods 124

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 197

Kitchen Safety Loyalty Program Delivery Customer Service 197

Modern Restaurant Management

JULY 7, 2020

Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP). “We are particularly pleased that 27 percent of the program’s reach in low and moderate income communities which is in proportion to percentage of population in these areas.

Mobile Ordering 167

Mobile Ordering Restaurant Law Seating Customer Service 167

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 203

Food Safety Mobile Ordering Online Ordering Kitchen Safety 203

Lavu

MARCH 6, 2020

This way, restaurant owners and managers can unlock insights into such data and turn the insight into action. The three important aspects of improving customer service include customer engagement, digital marketing channels, and customer relationship management (CRM) integration. . Integrating POS systems on mobile devices.

Technology 78

Technology Marketing Loyalty Program Social Media 78

BNG Point of Sale

OCTOBER 13, 2021

They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. A POS targets pinpointed messages that match customer interests, thus aiding marketing initiatives, including gift cards and loyalty programs. Business owners have many POS systems from which to choose.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Deliverect

AUGUST 15, 2020

That’s why choosing the right ordering partner is a key decision for restaurateurs. Online ordering is growing rapidly to the point where today if your restaurant isn’t online, you are missing out on a massive revenue stream. POS providers offering ordering services. Here are the biggest players by category. Touchbistro.

Ordering 78

Ordering Mobile Ordering Online Ordering Website Management 78

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. This approach is often expensive because these platforms charge a commission to fulfill the delivery for each order. Sellers pay a flat fee of $1.50

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Cheetah

MAY 1, 2020

Encourage Customers to Order Food Directly from Your Restaurant Customers are eager to support their favorite mom-and-pop restaurant by ordering takeout food. What they don’t know is that every time they place an order via a third-party food delivery app it’s costing the restaurant money. Make sure you’re equipped.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

MBB Hospitality

NOVEMBER 28, 2023

In today’s digital age, a strong online presence with a well-maintained website, active social media profiles, and engaging content can set you apart. Tailor your marketing efforts to highlight your restaurant’s unique story, your commitment to quality, and your involvement in the community.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

Touch Bistro

MAY 26, 2021

In 2019, research by BRP Consulting found that 38% of dining experiences now involve smartphones or mobile devices. And this number only increased during the COVID-19 pandemic – especially for those restaurant brands with a mobile loyalty program. Progressive Web Apps vs Native Mobile Apps. Native Mobile Apps.

Loyalty Program 52

Loyalty Program Customer Experience Download Mobile Ordering 52

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. In addition to product-specific resources, Tipping Point includes e-Learning and training materials to support both restaurant managers and servers.

Bar 124

Bar Cash Management Loyalty Program Point of Sale 124

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” You can see which other restaurants they frequent, too, and the types of items they order from those places.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Lavu

MARCH 11, 2020

Understanding Restaurant Management Software. Among the technology offered today is restaurant management software. . If you’re in the beginning stages of looking for a restaurant management system , you might have multiple questions or concerns. Why do you need restaurant management software?

Management 78

Management Management Cash Management Mobile Ordering 78

Next Restaurants

OCTOBER 9, 2019

If it’s time to upgrade to a modern point-of-purchase system that improves your guests’ experiences, consider these key features: Mobility Streamlined ordering Refined business workflow Customer and management metrics. Increase Your Restaurant’s Mobility. Staff Mobility. Online Ordering. Let’s get started!

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Modern Restaurant Management

SEPTEMBER 30, 2020

More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. Most Important safety initiatives. Expanding e-commerce investments.

2020 185

2020 Mobile Ordering Guest Recovery Customer Service 185

Sling

AUGUST 30, 2021

A strong hospitality marketing program can even be helpful for businesses that deal with private customers and clients. In this article, the workforce management experts at Sling discuss strategies and tips that managers can use to build an HM program from scratch or improve the one they’ve got. 7) Roll Out A Chatbot.

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Customers can also sign up on the website to receive email updates as new information is posted on the site. ” The BOHA! ” The BOHA!

Healthcare 179

Healthcare Employee Relations Online Ordering Customer Service 179

Modern Restaurant Management

JUNE 19, 2020

This singular focus has allowed Bloom to create a world class enterprise analytics and marketing platform that saves at-risk customers, builds and manages online reviews, while increasing customers’ frequency. Plus, Relish gives restaurants more of the high-value orders they love from ezCater.”

Food Safety 116

Food Safety Customer Experience Website Management Employee Relations 116

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence. ” Supporting Local.

2021 173

2021 Loyalty Program Retail Online Ordering 173