Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 195

Mobile Ordering Front of House Communication Online Ordering 195

Modern Restaurant Management

MARCH 6, 2023

More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout. As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat.

Audits 186

Audits Kitchen Safety Mobile Ordering Customer Experience 186

7 Shifts

JANUARY 26, 2022

Otherwise, it's near impossible to coordinate schedules and keep the right people informed. Whether it's retraining servers to follow COVID safety protocols or making sure the floors are mopped each night, restaurant task management and communication is what keeps a restaurant running smoothly. Miscommunication. Manual Reports.

Management 461

Management Management Restaurant Law Hiring 461

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Financing information. Information about the franchisor (name, business type, contact info, etc.). Communication Blasts.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Modern Restaurant Management

OCTOBER 27, 2022

But whether it’s mobile apps, kiosks, tablet-wielding employees, or AI and ML tools, they all rely on QSRs having a sound network infrastructure in place. Enabling Flexible Ordering. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service.

Mobile Ordering 195

Mobile Ordering Online Ordering Front of House Fine Dining 195

Social Hospitality

AUGUST 13, 2020

For example, taking and processing orders, accommodating new arrivals at hotels and venues, processing booking and customer information, processing check-outs faster, and much more. Good customer communication is another vital pillar of long-term success in this industry. At the same time, they elevate security on the premises.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Social Hospitality

JANUARY 5, 2022

For example, queries for app development in Ireland was high because many restaurants and essential service providers wanted to build mobile apps to take on delivery business opportunities. Mobile chatbots equip restaurants and food delivery apps to do many things. Chatbots automate communication with customers.

Mobile Ordering 195

Mobile Ordering Customer Service Food Safety Delivery 195

Lavu

OCTOBER 13, 2023

Streamline ordering processes: Implement efficient ordering systems, such as tablet-based or mobile ordering, which allow customers to place their orders directly with the kitchen or bar staff without relying on a server. Transparent communication helps manage their expectations and reduces frustration.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

FEBRUARY 4, 2021

Communicating the new schedules was another logistical nightmare. By transitioning to digital schedule-making and communication with 7shifts, Book only spends minutes per week creating and communicating schedules with her staff—saving 5 hours in total compared to life before 7shifts. was a pain.

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

SEPTEMBER 28, 2023

From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. Online Ordering Systems and Delivery Apps It’s believed that the global online food delivery market is estimated to be $130.2 billion and is expected to grow to $223.7 billion by 2027.

Technology 194

Technology Online Ordering Mobile Ordering Customer Service 194

Modern Restaurant Management

FEBRUARY 10, 2023

Why You Need a Restaurant Website Digital marketing is crucial to restaurant growth because most diners aren’t just looking up information on your website, they’re also examining your menu online. Online ordering Delivery and takeout have risen since the pandemic. So do you need a restaurant website? Yes, you do.

Social Media 195

Social Media Mobile Ordering Email Marketing Online Ordering 195

7 Shifts

MARCH 16, 2020

COVID-19 is already impacting restaurants across the world—some more than others, with restaurants and other eating establishments being shut down by government order across the country. Encourage guests to order take-out or delivery. Communicate with staff and managers. Learn more about communication ?

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint.

Technology 195

Technology Mobile Ordering Kitchen Safety Food Safety 195

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 178

Operations Mobile Ordering Customer Experience Online Ordering 178

7 Shifts

APRIL 13, 2021

7tasks allows Mark’s servers or bartenders to check off their tasks on their own mobile devices, eliminating the need for a central hub and reducing shared touch surfaces —a major key for the Canyons team in transitioning from pen and paper lists. Communication is always a problem in restaurants with large teams like Canyons.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

7 Shifts

AUGUST 24, 2022

A rise in third-party ordering and delivery coupled with mobile ordering and contactless pickup means fewer and fewer guests are even making their way to a counter where they can consider leaving a tip. And even with a rise in mobile payments, the tip jar is still a mainstay. Make them laugh. App-Based Tip Jar Ideas.

Cash Management 370

Cash Management Mobile Ordering POS Customer Service 370

ChowNow

FEBRUARY 27, 2024

In today’s world, that means their mobile devices. To gain more diners and drive more orders, restaurants need to optimize their mobile marketing and make it easier to order. What’s mobile marketing? Why mobile marketing for restaurants? Here are some tips and tools to help you get started.

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. PYMNTS reports that about 55 percent of restaurants have adopted curbside pickup, and 50 percent provide mobile order-ahead options.

Technology 195

Technology Mobile Ordering Customer Experience Customer Service 195

Lavu

FEBRUARY 14, 2024

This seamless integration between sales and inventory management means you can instantly identify which liquors or food items are your best sellers, helping you make informed decisions about what to stock up on. Order Customization: Lavu vs. Lightspeed Restaurant POS Systems Not all bars offer the same drinks.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

Front of House 212

Front of House Management Management Franchise 212

Modern Restaurant Management

DECEMBER 10, 2020

By optimizing their websites, restaurateurs make it easy for patrons find their business online which can lead to more customers dining in and/or ordering online. To “Google optimize” their websites, restaurateurs should: Make them mobile friendly. The fact is, mobile optimized websites fare better in search rankings.

Marketing 225

Marketing Social Media SEO Website Management 225

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

Ordering 179

Ordering Technology Mobile Ordering Online Ordering 179

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. The world is turning mobile, and restaurants are doing everything they can to keep up with their guests and customers who are constantly online.

Mobile Ordering 195

Mobile Ordering Online Ordering Customer Experience Communication 195

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. That person could order $5000 worth of catering one day.”

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

JULY 23, 2021

This is no surprise given that mobile has now become the restaurant industry standard, especially as the pandemic accelerated the need for digital ordering technologies. In 2020, Starbucks reported that nearly a quarter of all its orders in the U.S. Mobile engagement is extremely valuable for restaurants, as timing is critical.

Loyalty Program 222

Loyalty Program Mobile Ordering Download Email Marketing 222

Lavu

SEPTEMBER 29, 2023

Stay informed about industry standards and ensure that your offerings remain competitive. Encourage open communication and provide frequent feedback and recognition for outstanding performance. The system can also automatically send orders to the kitchen or bar, eliminating the need for manual communication.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

OCTOBER 9, 2019

And if that information isn’t there, people will go somewhere else. Go Paperless While paper-based loyalty programs have the benefit of giving something physical to the customer to keep, a paperless loyalty program is much more flexible for the customer, allowing them to receive updates and offers over email, a mobile app, or a loyalty card.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. Customer-facing chatbots provide instant assistance to customers and can be used to address inquiries, facilitate reservations or to place orders. Why Isn’t AI a Magic Bullet?

Marketing 167

Marketing Social Media Point of Sale Customer Service 167

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

Technology 201

Technology Loyalty Program Front of House Online Ordering 201

Culinary Digital

OCTOBER 23, 2023

Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times. Moreover, data analytics and digital point-of-sale systems have empowered foodservice providers to make informed decisions about menu offerings and pricing.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Once employees are informed of your restaurant’s new safety and sanitation policies , your main challenge will be compliance. Improve Team Communication.

FOH 200

FOH BOH Front of House Employee Relations 200

Sling

JULY 6, 2023

Medical scheduling software can help physicians and their staff bring order back to the office again and streamline the appointment-making process. In this article, we discuss the top medical scheduling software tools so you have the information you need to make the right choice. But which solution is right for your practice?

2023 78

2023 Mobile Ordering Tip Distribution Communication 78

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 2 What’s more, even when ordering takeout or delivery, there is an increased hygiene expectation for restaurants. In the U.S.,

Guest Recovery 201

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 201

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. contactless payment, mobile ordering, text on arrival for seating).”

Hospitality 206

Hospitality Technology Mobile Ordering Food Safety 206

Sling

AUGUST 15, 2023

Looking for an employee roster app to bring a little order to the chaos of scheduling your team? Features include: Powerful scheduling Built-in time clock Extensive communication tools Labor cost controls Task management And much more You can sign up for a free Sling account and unlock a 15-day trial of everything available.

2023 78

2023 Mobile Ordering Sourcing Communication 78