Modern Restaurant Management

APRIL 9, 2020

Your BCP must also address how HR and leadership will handle issues related to the employees and patrons. Best practices and practicality demand they partner with their peers and leadership. These can include customer-facing and other positions that may have heightened exposure to affected patrons and vendors. Be Transparent.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Culinary Cues

MARCH 3, 2024

What teams seek to find is leadership in this regard and not the subservient desire to be led. Success happens because of the sense of team and the leadership that sets the stage for this to occur. What kitchens should seek is a coming together with that common purpose without sacrificing what one believes as an individual.

Leadership 368

Leadership Restaurant Law Social Media Sports 368

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 190

Management Management Coaching Front of House 190

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team.

Coaching 110

Coaching Franchise Franchising Leadership 110

Ken Burgin

FEBRUARY 13, 2022

an experienced hospitality trainer and development coach. Topics they discussed: Building teamwork and managing discipline issues on a daily basis Giving feedback – understanding the 4 leadership hats Understanding and using personality styles Are there different issues for women and men, locals and people from overseas?

Leadership 60

Leadership Hospitality Front of House Coaching 60

Embrace the Suck

MAY 24, 2023

If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. These queries reveal their values and attitudes. No longer should you settle for a mediocre team.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Xtra Chef

OCTOBER 21, 2020

All of this depends on leadership that understands it’s their #1 priority to create and manage the precious commodity of culture. Once that culture is defined and results are shared with the team, leadership then must demonstrate that culture in practice. For more coaching and training tips, visit my website !

Coaching 133

Coaching Leadership Website Management Download 133

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I I am the chef” has oftentimes been a statement that points to his or her authority over others.

Leadership 398

Leadership Point of Sale Training Coaching 398

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Embrace the Suck

JUNE 18, 2021

They want to become better, they just haven’t developed their leadership team enough to be consistent. Culture: This culture is high orchestrated and methodical about leadership. Focus: The focus here is all about their team and leadership. Develop yourself, your team, and your leadership. STAGE THREE: THRIVING.

Leadership 346

Leadership Small Business Coaching Training 346

Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Getting a coach to help you break bad habits and install new ones (hint, hint).

Coaching 330

Coaching Email Marketing Communication Workshop 330

Culinary Cues

NOVEMBER 20, 2023

Everyone needs to be coached on hospitality and know that it sells the product or service. [] SHARE OUR STRENGTHS AND COUNTER OUR WEAKNESSES Some businesses are stellar at creating attractive points of sale, others are not – SHARE what you’re good at. This would never happen in a restaurant. Why not you?

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 352

Coaching Back of House Front of House Training 352

Culinary Cues

MAY 26, 2020

So the question is – where is the leadership in building such a plan? Where is the real leadership from professional organizations and from the communities where those restaurants reside? OK – so that doesn’t help much unless we have a plan, a plan that everyone buys into, and a plan that shows hope on both fronts.

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Crunchtime

JULY 20, 2023

RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily. Below are the three main strategies RPM Pizza employs to deliver a high-quality customer experience every visit.

Franchise 78

Franchise Franchising Operations Leadership 78

7 Shifts

NOVEMBER 3, 2022

“A lot of what I do is streamlining certain systems and processes in a way where it's easy for managers.What we want them to spend their time on is coaching or developing their team.”. Put women in leadership roles. One of the main reasons was the management thought they had lower leadership potential.

Leadership 195

Leadership FOH BOH Website Management 195

Ken Burgin

MARCH 27, 2022

In this podcast, Ken Burgin talks with Liz Perkins, a chef, former hospitality business owner, and trainer with The Hospitality Company , where she teaches chefs all about leadership and team management, food costing, menu engineering and stock control. Details of her excellent course are outlined here.

Design 113

Design Menu Management Management 113

Embrace the Suck

MARCH 22, 2019

You might be suffering from Leadership Delusion. Look up the definition of what leadership is and it’s a little vague: The action of leading a group of people or an organization. That being said it seems that leadership is classified as a noun , when in reality it should be a verb. Leadership is an act. Be genuine.

Management 259

Management Management Leadership Seminar 259

Embrace the Suck

MARCH 27, 2020

There can be a duality in leadership partnerships: one is an enabler and the other is the disciplinarian (good cop, bad cop mindset). When leadership seems to be on different sides, it’s easy from a distance to see the culture shift taking place. They had already made some big changes in their leadership team already.

Leadership 337

Leadership Cash Management Coaching Take-out 337

Embrace the Suck

JANUARY 24, 2022

There can be a duality in leadership partnerships: one is an enabler and the other is the disciplinarian (good cop, bad cop mindset). When leadership seems to be on different sides, it’s easy from a distance to see the culture shift taking place. They had already made some big changes in their leadership team already.

Cash Management 255

Cash Management Leadership Coaching Take-out 255

Modern Restaurant Management

APRIL 13, 2021

Greenberg started his career as a professional speaker and leadership coach. On this episode of The Main Course , host Barbara Castiglia gets insights from franchise expert, speaker, and author of The Wealthy Franchisee, Scott Greenberg. For the next 10 years, he ran Edible Arrangements stores.

Franchise 180

Franchise Franchising Coaching Leadership 180

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. We invested in a platform called GiANT and created something called bartaco Leadership Academy. Anthony Valletta has had an extensive career in the hospitality business.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Crunchtime

JULY 20, 2023

RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily. Below are the three main strategies RPM Pizza employs to deliver a high-quality customer experience every visit.

Franchise 60

Franchise Franchising Operations Leadership 60

Modern Restaurant Management

JANUARY 25, 2023

At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion. Supporters might be able to volunteer their time, provide coaching or give referrals for potential investors.

Point of Sale 207

Point of Sale Coaching Social Media Leadership 207

Bar and Restaurant Coach

FEBRUARY 17, 2020

Most of the time, people in leadership believe their teams have a keen understanding about the mission, about directives, goals…about everything. As we talked about in an earlier post, for most teams, there’s often a huge disconnect between what leadership wants —and how the team understands those wants. Coach in the moment.

Coaching 103

Coaching Leadership Communication POS 103

Modern Restaurant Management

SEPTEMBER 3, 2020

To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. ” To market the menu, managers put together a written piece and video of what they got out of it.

Marketing 189

Marketing Seasonal Menu Leadership Coaching 189

Goliath Consulting

JULY 28, 2020

Situational Leadership. A flexible leadership style is crucial in this current environment. The Blanchard and Hersey model of Situational Leadership is based on two dimensions: leadership style and development level of the employees (8). We mentioned earlier how the pandemic has been redefining jobs.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

JANUARY 16, 2024

Rember that while operations may be covered by your bench, any would-be replacement may also need coaching or specific training to get them ready for all the management aspects of their role.

2030 180

2030 Franchise Franchising Employee Relations 180

7 Shifts

JULY 29, 2021

7shifts automatically generates a recap of each post to be sent to the leadership team and regional managers like Methvin. “We The team will also use the logbook as a staff journal, to keep updated on a team member's coaching and progress. We have a training journal as well, so we put that in there,” says Kildron.

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

JUNE 29, 2021

Taking a look back at your full marketing strategy and determining if this will expand your brand awareness or thought leadership is the first piece of the puzzle. Just because something is available for you to use, doesn’t mean you should. Another example could be if you are a sports bar in a college town.

Marketing 214

Marketing Sports Social Media Coaching 214

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). That could be a trusted friend, mentor, or business coach. You have that long time employee who has been loyal and dedicated over the years and now you decide to promote them into a leadership role. Everything you can! Read books and blogs. Find a mentor.

Coaching 329

Coaching Training Social Media Hiring 329

Culinary Cues

FEBRUARY 8, 2020

Building pride in team is a foundational requirement of leadership and coaching. BUILD PRIDE.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

360Training

JULY 23, 2020

In the absence of leadership, morale tanks throughout the restaurant and turnover increase there, as well. Better yet, they need a mentor to coach them through their decisions. Training can give them an important base of facts and methods, but coaching will teach them how to solve new problems. Plus, it’s a gamble.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Culinary Cues

JUNE 11, 2021

When we allow the stress and frustration of the moment to erode the filter of the heart and release a word, a phrase, or a story before it has been through the process of impact analysis – then we relinquish our leadership to the sting of negative emotion.

Coaching 441

Coaching Leadership Café Pricing 441

Embrace the Suck

JUNE 8, 2019

Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business. If leadership is outside your skill sets, better to step down, then bring it all down on top of yourself. Side note: please say that you have clear, concise, and written standards for your brand.

Leadership 216

Leadership Hiring Bar Restaurant Law 216