Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Fifth place goes to guacamole.

2024 191

2024 Loyalty Program Food Order 2030 191

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Here are some of their insights.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

DECEMBER 21, 2022

Operations will continue to be simplified despite digital experiences expansion. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. The “restaurant anywhere” experience will expand.

2023 166

2023 Loyalty Program Fast Casual Customer Experience 166

Restaurant365

FEBRUARY 25, 2020

In addition, it’s important to remember that while your profit may be in dollars, your profit margin is your profit expressed as a percentage of sales. A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner. Catering Services.

Loyalty Program 183

Loyalty Program Fast Casual Point of Sale Online Ordering 183

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments.

Front of House 204

Front of House Mobile Ordering Loyalty Program Back of House 204

7 Shifts

DECEMBER 18, 2019

Why you should invest in restaurant lunch specials Increasing lunch sales is a no-brainer in the restaurant business. Toast employee David Scott Peters said it best: “Think about it: you are paying rent and utilities whether you are generating sales or not. (.) Want to capture the hungry, back-to-school lunch crowd for January?

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Focus POS

DECEMBER 22, 2021

The pandemic caused added pressure in 2020, with sales down $239 billion from expected levels and employment dropping 3.1 Additionally ordering online is always an option to customers with an internet connected device, offers them a higher level of convenience, and it helps restaurants reach a much larger audience. Online ordering.

Management 146

Management Management Loyalty Program Online Ordering 146

Buzztime Business

DECEMBER 26, 2023

These strategies can help increase sales while driving up guest satisfaction – it’s a win-win. Empower your waitstaff with sales secrets for bigger checks (and tips). Result: Boost Drink and Dessert Sales by Up to 40% Select louder, higher tempo tunes during busy times (you’ll turn tables faster). Put fun on the menu.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 193

2024 Fast Casual Insurance Food Safety 193

Squirrel Systems

FEBRUARY 16, 2024

In this article, we delve into the anticipated restaurant and menu trends for 2024 and explore how technology, particularly advanced point-of-sale (POS) solutions, can enable restaurateurs to ride the wave of these trends successfully. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 189

2021 Loyalty Program Coupons Fast Casual 189

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023.

2023 114

2023 Front of House Customer Experience Customer Service 114

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

Focus POS

APRIL 14, 2020

Here are a few things the most successful restaurants have in common: Satisfying Customer Experiences. This may sound like another obvious answer, but what goes into a satisfying customer experience changes as customer expectations evolve. But what makes or breaks a business goes beyond the obvious.

Point of Sale 129

Point of Sale Loyalty Program Customer Service Customer Experience 129

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. Table of Contents. Coffee Shop Concepts.

License 461

License Hiring Equipment Point of Sale 461

7 Shifts

MARCH 30, 2022

The National Restaurant Association projects restaurant sales will hit $898 billion this year -more than $200 billion more than in 2021. If you don't think you need to advertise to the customers who are already at your restaurant, you're missing out on a huge revenue opportunity. For your restaurant, that means competition.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Apicbase

MARCH 28, 2024

That means you are collaborating with multiple stakeholders who each have their own data points to focus on. All come with their own data sets and metrics – food cost, inventory variance, sales numbers, the list goes on. But with so many kitchen management systems vying for your attention, you need to narrow down the options.

Management 52

Management Management Point of Sale Kitchen Safety 52

SpotOn

MAY 15, 2024

You just need the right perspective, some great dad jokes, and the right point-of-sale system to make your life easier. We all know dads love to eat, and there's no better way to celebrate dad on Father's Day than to bring him to a restaurant for a fantastic meal. Don't just offer a bowl of candy by the cash register.

2024 52

2024 Social Media Loyalty Program Seasonal Menu 52

BNG Point of Sale

SEPTEMBER 2, 2021

It is difficult to make a profit when you are trying to satisfy your customers with high-quality ingredients while at the same time not overcharging. A Guide to a Restaurant’s Ideal Profit Margin for Food . Ideal Profit Margin for Food . The food business is notoriously tough. 30% food costs . 30% labor . 30% overhead expenses .

Food Truck 52

Food Truck Loyalty Program Food Point of Sale 52

BNG Point of Sale

OCTOBER 15, 2021

The terms cash register and point of sale system are often interchangeably used. But there are many advantages of a point-of-sale system, over cash registers, as a company management solution. A POS helps retailers save time and money and allows them to focus on their customers.

Retail 52

Retail POS Cash Management Point of Sale 52

Apicbase

FEBRUARY 29, 2024

Restaurant sales in the US grew from $842.3 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

MBB Hospitality

NOVEMBER 28, 2023

Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. Robust Restaurant Marketing Effective marketing goes beyond mere exposure; it’s about creating an emotional connection with your customers.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. US Foods to Acquire Smart Foodservice. reducing to approximately 3.0x

Bar 124

Bar Cash Management Loyalty Program Point of Sale 124

BNG Point of Sale

AUGUST 27, 2021

Based on sales averaging $300/hour for four hours daily and 5k every Sunday (working 3+days), earnings calculate to $34,000 a month. While the annual sales of the BBQ restaurant segment have grown to a whopping $4.0 While the annual sales of the BBQ restaurant segment have grown to a whopping $4.0 Products .

Point of Sale 52

Point of Sale Loyalty Program Merchandise Customer Service 52

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 203

Food Safety Mobile Ordering Online Ordering Kitchen Safety 203

The Restaurant Times

NOVEMBER 20, 2021

Introducing online ordering systems, efficient menu engineering, and controlling food costs have further helped restaurants to boost their sales amidst the pandemic. Since the customers were shifting towards ordering food online in order to not expose themselves to the virus, restaurant operators expanded delivery services via cloud kitchens.

Loyalty Program 52

Loyalty Program Online Ordering Point of Sale Mobile Ordering 52

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. Restaurant Adaptation. Limitations and consumer demand. A vast majority of the U.S. restaurants are operating at less than 100 percent capacity in their dining rooms.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JANUARY 31, 2020

points relative to 2016, widened from a gap of 1.3 points in 2018. points year-over-year, driven down by a weak holiday shopping period. The weakest business categories varied by type and price point, and included stores selling mobile phones, shoes, and appliances. Yelponomics. calculated? According to researchers?,

2020 164

2020 Loyalty Program Point of Sale 2019 164

Modern Restaurant Management

DECEMBER 4, 2020

This edition of MRM Research Roundup features the Restaurant Resilience Index, the impact of reviews, shifitng consumer preferences and the importance of rewards. Pandemic and Restaurant Demand. The COVID-19 pandemic has impacted a number of businesses, but few harder than the restaurant industry. percent demand decline.

Loyalty Program 118

Loyalty Program Fast Casual Online Ordering Consumer Goods 118

The Restaurant Times

JANUARY 26, 2021

Nishant is passionate about building brands and business creation on the pillar of customer satisfaction. However, the menu got evolved after gaining inputs from customers, franchise partners, and by analyzing the demand for the milkshake category in the market. The selling proportion of SIO is serving an experience.

Franchise 98

Franchise Franchising Loyalty Program Online Ordering 98

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This

Franchise 147

Franchise Franchising Food Truck Loyalty Program 147

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. . To be able to offer these types of resources means a lot.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S.

2021 185

2021 Online Ordering Mobile Ordering Guest Recovery 185