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How to Respond to Negative Online Reviews

360Training

Every business will get its share of negative reviews; it’s inevitable. Unfortunately, those reviews can and will damage your business. If they see negative reviews online, 86% of potential customers will think twice about visiting you. Luckily, there are simple rules for turning a negative review around.

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How to Respond to Negative Reviews

LevelUp

It goes without saying that when you own or run a restaurant business, you will encounter negative feedback at some point. Oftentimes, these reviews can be the deciding factor between someone choosing your restaurant to dine at over another one. In these situations, a quick apology is appropriate.

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Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service. So, how can you do this? Recommended Reading: BLOG NAME. The only thing that's worse than waiting for food or service, is being kept in the dark with how long the wait will be. Table of Contents. Before the meal.

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17 Restaurant Job Interview Questions (and How to Answer Them)

7 Shifts

Check out this blog and video on the top 9 interview questions to ask as an owner. To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. How to Answer. How did you handle it? Table of Contents.

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4 Ways Restaurants Can Create Customer Engagement

Restaurant Engine

How Do You Get Customers to Sign Up? Customer engagement is a term you hear a lot about these days. That’s because it’s one of the most critical marketing tactics you can utilize to grow your restaurant. Bottomline – the experience you provide future and current diners impacts your restaurant. Let diners know when their table is ready.

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7 Creative Digital Marketing Ideas for Restaurants

7 Shifts

You’re craving eggs benedict, and you want to go somewhere that’s well-reviewed, close to you, and not too busy. Here are a few tips on how to advertise a restaurant online: Search Ads Search ads are a highly effective way to deliver the right message at the right time to a potential customer who knows exactly what they want.

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SEO Tips to Help Restaurants Vault into the Google Six Pack

Modern Restaurant Management

Claiming their GMB account can help restaurateurs manage how their business appears in Google search results and improve website rankings on Google Maps and local search results. Restaurants should encourage happy diners to review the business on their Google listing. Reviews are particularly important in the restaurant industry.

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