Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Find out everything you can about your guests and potential guests. It’s all about your people.

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Fine Dining Front of House Customer Service Customer Experience 396

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Guests will come for the food and the service, but they become raging fans of a restaurant with a story.

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Food Truck Back of House Education Training 322

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle Shares Stories of Happiness. Omni Hotel Dallas: Inspiring with Words.

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Hospitality Airlines Healthcare Hotels 388

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

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Customer Experience Cash Management Customer Service Front of House 390

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? It will still cost you to run your own delivery.

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Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Restaurants are more than places where we can fill our stomachs – so much more.

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Travel Small Business Point of Sale Back of House 371

Culinary Cues

APRIL 25, 2021

Just as all cars can move a person from one geographic point to another yet the experience that takes place in between can be totally different – so too is this true with food. QUICK SERVICE: This is the food noise experience for both the customer and the employee. The over-riding objectives are fast, consistent and affordable.

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Food Fine Dining Café Customer Experience 421

Gourmet Marketing

JANUARY 29, 2021

With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel. Travel will look different after the pandemic ends, and your guests will expect you to go above the extra mile to gain their trust.

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Hotels Travel Insurance Email Marketing 40

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen. This was someone’s dream.

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Small Business Customer Experience Customer Service Seasonal Menu 414

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. This is a perfect time to get in front of your customers with meaningful content that reinforces your brand and positions you as a thought leader. Establishing yourself as a recognized brand takes time.

Social Media 215

Social Media Consumer Goods Online Ordering Leadership 215

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle has done a fantastic job of staying positive with their online presence.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. For some customers, digital touchpoints may be the only ones they have with your brand. Prioritize Digital Experiences.

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Loyalty Program Mobile Ordering Customer Experience Online Ordering 203

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Having a specific goal will help you plan out your budget, labor needs, marketing strategy, messaging, and organization before the event.

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Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

OCTOBER 22, 2021

Everybody needs to eat, so the sale of food will never go out of fashion. Still, because there are many competing businesses in the dining sector, it’s becoming increasingly difficult to stand out from the crowd. This article will explore seven tips on using Facebook Ads to increase your market share of customers.

Social Media 197

Social Media Advertising Events Customer Experience 197

7 Shifts

MAY 15, 2020

After months of lockdown, many states and provinces across the US and Canada have begun rolling out their reopening plans to start getting people back to work in the new normal. Disclaimer: This blog is intended as a quick summary of health screening requirements and should not be used in place of professional legal advice.

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Document Employee Relations Reference Travel 347

Modern Restaurant Management

JUNE 10, 2020

Take a Measured Approach. Does your hotel spend a large portion of its budget marketing a facility or service that cannot be used at the moment? Remember your audience, what do your customers come to you for? Your peaceful location plus your spa facilities may be what tempts customers to visit you regularly.

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Hospitality Marketing SEO Social Media 207

Modern Restaurant Management

MARCH 19, 2020

Getting the right recommendation from an established influencer can propel your business into online stardom, following a rush of foot traffic from their followers who simply have to check out the latest hotspot in town. This blog has done a great job of teaching you how to spot fake followers to avoid getting scammed.

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Influencer Marketing Social Media Online Ordering 213

Culinary Cues

MARCH 16, 2020

This may very well be a “re-set time”, a time for all of us to take a hard look at what we have become in recent years. Maybe this is a time to take a “time out” and rethink where we are and what we have become. It is also true that once we rise out of crisis mode the hospitality industry is one of the first to try and recover.

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Café Hotels Certification Point of Sale 352

Hot Schedules

SEPTEMBER 14, 2020

Now that the supply chain is starting to catch up and the demand has leveled out, it’s a good time to take a look at your vendor contracts to ensure that you are receiving fair pricing. To find out how we can help you managed increased materials cost, check out our Inventory Management solution for Hotels. User Switch.

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Hospitality Management Management Employee Relations 78

The Rail

MARCH 7, 2023

By Sarah Jarosz, Contributor Social media has revolutionized how businesses market their products and services, and restaurants are no exception. Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness.

Social Media 119

Social Media Customer Experience Small Business Influencer 119

Future Food

OCTOBER 20, 2020

The one cautionary side to this new equilibrium is travel. The dearth of overseas travel opportunities and the re-direction of holiday spending to Australian hospitality were, and will be, one of the key sources of spending on Australian F&B in 2020 and 2021. First off, Australians will start to go overseas again.

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2022 Design Food Back of House 145

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. But passion alone can only take you so far. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service.

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Technology Front of House Customer Service Back of House 107

The Restaurant Group

OCTOBER 26, 2023

Foot and Vehicular Traffic Heavy foot traffic within the vicinity of your restaurant is ideal—when people walk or drive by, they may be curious about what you offer and try it out soon. First, it means convenience—customers don’t want to drive or walk too far for most restaurants. Interested in our service?

Transportation 78

Transportation Customer Service Education Design 78

Sling

AUGUST 30, 2021

In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. A strong hospitality marketing program can even be helpful for businesses that deal with private customers and clients. 2) Focus On Local Customers. What Is Hospitality Marketing?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Future Food

NOVEMBER 7, 2021

Towards the end of each calendar year, we like to take a look back at how the industry has shifted, the trends that have taken off, and try to pre-empt the future face of the industry. Menus and food designed to travel. The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality.

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2022 Food Supply Entertainment Hospitality 148

Hot Schedules

JUNE 17, 2021

I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations! Don’t just assume your employees know the best way to accomplish tasks and interact with customers.

Retail 88

Retail Communication Employee Relations Hotels 88

Hot Schedules

DECEMBER 7, 2021

While diners and other service consumers may be willing to shell out more for an experience, the nature of retail purchases mean consumers know of price hikes before even selecting an item. Communicating new initiatives with customers and employees builds trust and loyalty that pay off over the long run. million U.S.

Retail 78

Retail Employee Relations Hotels 2022 78

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Physical service is still valued. But as restrictions ease, many guests want to return to physical service.

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2021 Guest Recovery Online Ordering Point of Sale 189

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. Registering for the Glovo service is completely free of charge. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Point of Sale Delivery 78

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. Registering for the Glovo service is completely free of charge. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Point of Sale Delivery 78

The Restaurant Group

SEPTEMBER 16, 2020

Let’s take a look at the emerging 2020 restaurant trends, changes, and opportunities. Furthermore, roughly two-thirds of consumers who opt for curbside pickup now say they will likely continue to utilize this service even after restrictions are lifted. The restaurant industry is nothing if not innovative and resilient.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

EATER

JULY 8, 2020

While there is no form of travel that’s perfectly safe right now, there are certainly more responsible options than others for scratching the itch. So, with safety top of mind, here are some alternative parks to consider for your 2020 summer escape, and, of course, the best places to eat — to go, dine-in, or dine-out — nearby.

Front of House 115

Front of House Travel Dine-in Seating 115

Focus POS

MARCH 31, 2021

Changing customer preferences have encouraged tech-savvy trends to soar in every industry, and restaurants are no exception. It’s important to note that this trend won’t be going away anytime soon; now more than ever, customers crave the convenience of online ordering. Improved Customer Convenience. Customers are busy.

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Online Ordering Ordering Email Marketing Back of House 99

Culinary Cues

MARCH 14, 2024

When you watch finished plates slide down the pass ready for service, what do you see? When you walk through the dining room and observe service and interactions between staff and guests, what do you see? We can take impeccable care of our chef uniform and careless about washing our hands for 20 seconds. It’s that simple.

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Coaching Uniforms Fine Dining Customer Service 331

Future Food

AUGUST 26, 2020

Such is the deep, almost primal, desire for outside hospitality that every time a sandwich/milk bar puts out a couple of tables and chairs on the footpath right next to the parked cars, they are always being used. Cloud Nice, Aspen, Colorado, USA Image via CN Traveler. Hemingway's Restaurant, Toronto, Canada Image via Blog TO.

Outdoor 148

Outdoor Beverage Food Hotels 148

Indoor Media

OCTOBER 22, 2020

Understanding how to meet your customer every step of the way and push them towards your product? Imagine 200 customers running out of a different item at the same time. If you take this opportunity to reinforce —or introduce— this need to your consumer, you can easily begin to build a loyal customer base.

Advertising 78

Advertising Point of Sale Customer Service Coupons 78

Restaurant Clicks

JANUARY 9, 2020

If you have a passion for food, food service, or bringing people together over a meal, the restaurant business might just be for you. . Statistics show that the number of Americans dining out continues to increase, however, so there are plenty of potential customers to go around. What type of service do you want to offer?

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License Equipment Website Management Hiring 78