Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 132

TastyIgniter

MAY 4, 2024

In 2024, successful restaurant management involves embracing technology, prioritizing sustainability, making data-driven decisions, cultivating an engaged workforce, and personalizing customer experiences.

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2024 Management Management Customer Experience 104

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future.

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Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice.

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Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

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Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

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Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef Showcases – Consumers are hungry for culinary experiences curated by chefs.

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Modern Restaurant Management

JANUARY 3, 2024

I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit.

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2024 Social Media Customer Experience Events 208

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

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Modern Restaurant Management

JANUARY 18, 2024

The journey of a cocktail from the bartender's shaker to the customer's hand reflects the trends, tastes, and innovations of the time. As we look forward to 2024, we see emerging patterns that are set to redefine cocktail culture, sparking creativity, and tantalizing our taste buds in unexpected ways.

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SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

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Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

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Loyalty Program 2024 Email Marketing Coupons 104

7 Shifts

MAY 8, 2024

Today, I’m excited to share our updated brand and what’s to come for our amazing customers — including why we made these changes and how we’ve connected the entire restaurant employee experience. It’s from a time when 66% of our customers weren’t restaurants — we’re talking retail stores, smoke shops, and dog groomers.

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Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. While factors such as convenience impact that decision, the experience of dining out is important. And despite warnings of an imminent recession at the end of 2022, the U.S.

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Goliath Consulting

OCTOBER 12, 2023

Food and flavor trends in 2024 are all about embracing the rich diversity of global cuisines, pushing the boundaries of taste, and celebrating the artistry of culinary craftsmanship. Whether you’re a gourmand or simply a lover of good food, 2024 promises a delectable culinary journey.

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Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers.

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OneDine

JANUARY 9, 2024

With the onset of 2024, there’s no better time for restaurateurs to embrace innovative technological advancements to streamline operations, enhance customer experiences, and stay ahead in a competitive market. In 2024, we can expect a surge in the use of QR codes for menu browsing, ordering, and payment processing.

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2024 Technology Customer Experience Sustainability 52

Get Beyond

JANUARY 4, 2024

But that doesn’t mean you can’t start implementing strategies for small business success in 2024 and beyond. Here are eight strategies for successful growth in 2024. What’s more, consider sharing some or all of your mission with customers. But, with the new year beginning, now is a great time for a refresher on customer service.

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2024 Small Business Cash Management Email Marketing 52

Restaurant Engine

MARCH 13, 2024

Incorporating food service trends brings in returning customers to see what’s new. In this article, we take a broad look at food service trends to know in 2024. In this article, we take a broad look at food service trends to know in 2024. Second, it’s showing your customers that you are doing it.

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2024 Food Compost Front of House 52

Mad Mobile

JANUARY 23, 2024

To successfully future-proof their retail strategies, retail businesses must consider evolving customer needs, market trends, and new technologies – such as AI, IoT, and virtual reality. This encourages a customer-centric approach in line with current retail trends.

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Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Experiential Dining The dining experience is becoming as important as the food itself.

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QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

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QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Chefs can accurately see the projections for fast-flow items, reducing the need to estimate.

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Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion in 2024. . trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

Goliath Consulting

OCTOBER 24, 2023

As we step into 2024, it’s time to explore the exciting and innovative trends that will dominate our glasses, mugs, and bottles. Wellness Beverages Health-conscious consumers will drive the demand for beverages that offer more than just refreshment in 2024. Let’s redefine your digital dining experience.

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2024 Beverage Innovation Catering 78

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

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Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions 2024 Food Safety Food Supply 123

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. These impacts affect not only the bottom line for businesses but also the dining experience for customers. This can ultimately lead to lower customer satisfaction and loyalty.

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Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

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Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

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Front of House Mobile Ordering Customer Service FOH 185

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

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Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

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Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

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Social Media Customer Experience Influencer Dine-in 197

SpotOn

APRIL 1, 2024

No doubt 2024 will be even better. As the demand for authentic Mexican flavors continues to rise, restaurants have a golden opportunity to elevate their Cinco de Mayo offerings and motivate dinners with unique experiences and delicious food. By adding a taco station, customers can just walk up and build their perfect tacos.

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2024 Online Ordering Social Media Food Order 52

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

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Modern Restaurant Management

APRIL 3, 2024

Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028. With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust.

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Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

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2024 Fast Casual Insurance Food Safety 197