Modern Restaurant Management

OCTOBER 10, 2023

Running a restaurant isn't just about serving great meals. Insights derived from customer behavior, feedback, and preferences can shape the future strategies of a restaurant. Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives.

Loyalty Program 180

Loyalty Program Franchise Franchising Social Media 180

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. How and why are loyalty programs evolving?

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

Management 190

Management Management Loyalty Program Social Media 190

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 185

Modern Restaurant Management

AUGUST 31, 2023

Viewers of "The Bear" understand how viral trends tempt first-time guests, but how do restaurants convert those novelty-seekers into brand champions and realize long-term value? Digital offer can be hard to use – if there are too many exclusions or points calculation methods are too complicated, loyalty becomes lost.

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Loyalty Program Mobile Ordering Customer Experience Magazine 166

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience. Read the first part, here.

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2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

DECEMBER 17, 2020

Or the restaurant that always delivers on-time and throws in some extras. Simple restaurant customer retention strategies. Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has. Simple customer retention strategies for restaurants Collect customer information (and use it!) ??

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Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. This can be done by leveraging data to make your restaurant their top choice – and enticing them back for more. Consider your own restaurant loyalty experiences.

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Loyalty Program Customer Experience Customer Service Technology 191

Modern Restaurant Management

JULY 27, 2022

… and bring them back to restaurants for more. Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Having a loyalty program today is table stakes.

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Loyalty Program Mobile Ordering Online Ordering Customer Experience 199

Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. How do you manage your restaurant in a modern and efficient way?

Loyalty Program 156

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 156

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Suggestive selling techniques for restaurants.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. As technology evolves and client tastes change, successful marketing techniques must be examined and updated accordingly. For example, how do new consumers find your restaurant on the internet?

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

JUNE 8, 2021

In the midst of the COVID-19 pandemic and the resulting restaurant shutdowns, online ordering has become the go-to method for many customers. So how can restaurants avoid these fees? By using loyalty programs as a way to encourage customers to order directly. Not all loyalty programs find immediate success.

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Loyalty Program Point of Sale POS Email Marketing 209

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. This recognizes the value of their contributions to the business.

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Loyalty Program Customer Service Customer Experience 2024 191

Modern Restaurant Management

AUGUST 16, 2023

Restaurants have had to adapt beyond the conventional to navigate the stormy waters and emerge stronger than ever before. An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Consumers crave convenience. You can also consider creating your own mobile app.

Customer Experience 193

Customer Experience Delivery Loyalty Program Mobile Ordering 193

7 Shifts

FEBRUARY 22, 2021

Restaurants have been pressured to make the move online to stay afloat amid the global pandemic and city-wide lockdowns. If you aim to increase customer retention, one of the most important investments is loyalty programs. Now, thanks to technological advancements restaurants can easily launch their own digital loyalty program.

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Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy.

Loyalty Program 213

Loyalty Program Customer Experience Social Media Online Ordering 213

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. YES- PAY THEM FAIRLY AND CREATE A BENEFIT PROGRAM. BUILD A TEAM – KEEP A TEAM.

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Loyalty Program Communication Training Coaching 582

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S. including the adoption of popular mobile wallets.

Customer Experience 186

Customer Experience Loyalty Program Mobile Ordering Point of Sale 186

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. But rapidly rising labor and food costs over recent months has heightened pressure on already tight restaurant margins.

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Loyalty Program Merchandise Mobile Ordering Fast Casual 183

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

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Loyalty Program Customer Experience Point of Sale Employee Relations 203

Modern Restaurant Management

JULY 12, 2022

As Restaurant Week is returning across the country, and with that also comes fresh opportunity as diners are returning to restaurants with excitement and new expectations. Restaurants continue to face labor and supply chain issues, plus rising food costs. And that’s not different during Restaurant Week.

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Loyalty Program Online Ordering Point of Sale Customer Experience 221

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. Frequent users (ordering from restaurants more than five times a week) were far more digitally engaged with brands. Just 20 percent of non-frequent users downloaded at least two restaurant apps.

Loyalty Program 193

Loyalty Program Social Media 2023 Download 193

Modern Restaurant Management

AUGUST 8, 2022

Building and maintaining a successful restaurant business isn’t easy. So how can a restaurant drive revenue without time-intensive and costly marketing initiatives? This information allows restaurants to generate more revenue through the following five ways: 1. But traditional loyalty programs are antiquated.

Loyalty Program 181

Loyalty Program Social Media Email Marketing Point of Sale 181

Focus POS

DECEMBER 22, 2021

A Recipe for Successful Restaurant Management. The restaurant industry has always been competitive, and it’s challenging to make profits and stay solvent. FSR magazine reports that 60 percent of restaurants don’t make it past their first year, and 80 percent go out of business within five years. Beat the Odds.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. This tech-savvy, socially conscious generation has distinct preferences and values that can significantly shape the success of your establishment.

Social Media 167

Social Media Loyalty Program Communication Sustainability 167

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. Unfortunately, the traditional marketing tech stack that restaurants have long relied on is outdated, overpriced and ineffective in today’s digital ecosystem.

Marketing 193

Marketing Loyalty Program Email Marketing Coupons 193

Modern Restaurant Management

SEPTEMBER 7, 2023

As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies. To stay ahead of the curve, restaurant operators are strategically directing their focus towards Millennial diners. million in 2022.

Marketing 199

Marketing Loyalty Program Customer Service Catering 199

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. The key areas QSRs need to prioritize to thrive post-COVID are becoming much clearer as having a digital-first approach has become critical to future success. Mobile-Based Loyalty Programs. Data-Driven Personalization.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 199

7 Shifts

JANUARY 14, 2020

Did you know that there are more than one million restaurants in the United States alone? These restaurants rely on 15.3 Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. What is Employee Engagement (And Why is it Important to the Restaurant Industry)?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Typsy

JANUARY 28, 2020

Customers have their favorite café, hotel or restaurant and let's be honest, it's always nice to feel rewarded when you are a regular guest somewhere. In this blog post, we look at five different ways to create a successful restaurant loyalty program. Who doesn't like getting freebies every now and then?

Loyalty Program 162

Loyalty Program Café Hotels Blog 162

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Suggestive selling techniques for restaurants.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195