Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry.

Loyalty Program 223

Loyalty Program Mobile Ordering Employee Relations Customer Experience 223

Modern Restaurant Management

MARCH 18, 2024

The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry. Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences.

2024 186

2024 Fast Casual Food Truck Allergens 186

7 Shifts

OCTOBER 28, 2021

The National Restaurant Association recently published a table listing the top concerns for restaurants over a three-year period. Not surprising, as it has been reported on consistently, recruiting employees is the top concern for restaurants in fall of 2021, after Coronavirus shook up our economies and our definitions of success.

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey.

Technology 191

Technology Online Ordering Mobile Ordering Customer Service 191

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Key 2022 Trends. Tech Advancements. Order Throttling.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

MAY 17, 2022

Customer engagement is guaranteed to increase as customers interact with your restaurant through a dedicated mobile app or QR code system. Mobile apps and QR codes provide targeted messages and unique promotions to customers, which helps create brand awareness and makes your restaurant a household name in the community.

Marketing 208

Marketing Mobile Ordering Online Ordering Customer Experience 208

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. As most states continue to loosen capacity restrictions for restaurants, both restaurateurs and diners alike are adjusting to the evolving guidelines.

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

Culinary Cues

JUNE 14, 2022

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Why would I choose to support a locally owned restaurant? 64% of those independent restaurants were “full-service”.

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468

Modern Restaurant Management

DECEMBER 30, 2020

This edition of MRM Research Roundup features top trends for 2020, how 2020 changed food and the year's top wines. Top Restaurant Trends. BentoBox released its comprehensive 2020 Restaurant Trend Report. spent per order, on average, across restaurant websites.

2020 206

2020 Merchandise Retail Point of Sale 206

Modern Restaurant Management

JANUARY 18, 2021

Undoubtedly, one of the most affected industries as a result of the COVID-19 pandemic was the restaurant industry. As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. Four Tech Solutions to Improve Guest and Employee Experiences. Drive-thru usage increased more than 150 percent for some QSRs since Covid-19 began, according to Xenial data.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

Modern Restaurant Management

DECEMBER 22, 2020

Like many fellow restaurant groups, this year has been challenging for a variety of departments at Sonny’s BBQ, due to the impact of COVID-19. On a consumer level, our ability to identify emerging consumer needs this year has helped us evolve our brand messaging and ability to create unique consumer experiences. We created a ?live

Hospitality 193

Hospitality Food Safety Customer Experience Online Ordering 193

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5

Technology 166

Technology Front of House Online Ordering Back of House 166

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 186

2023 Guest Recovery Email Marketing Back of House 186

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. When you aren’t a 100+ national restaurant chain with ample technology, infrastructure, and advertising dollars, you might wonder how you can compete for hearts and mouths.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. And more than 50 percent of consumers with restaurant apps use them at least once a week. Evolve to Meet New Customer Expectations. It’s estimated that millennial spending power in 2020 reached $2.5 Dining/fast food/take out.

Mobile Ordering 193

Mobile Ordering Online Ordering Ordering Loyalty Program 193

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. When coupled with automated scheduling, this innovative technology can help restaurants create optimized schedules that meet their business needs, while also supporting employee preferences.

2023 167

2023 Customer Experience Restaurant Law Communication 167

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. More often than not happier workers usually lead to happier customers.

Loyalty Program 184

Loyalty Program Customer Experience Mobile Ordering Customer Service 184

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. A good mobile experience.

Mobile Ordering 226

Mobile Ordering Online Ordering Consumer Goods Customer Experience 226

Modern Restaurant Management

NOVEMBER 23, 2021

Restaurant operators are now looking for solutions to retain customers as colder weather and economic conditions threaten their bottom line. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 186

Loyalty Program Email Marketing Customer Experience Seasonal Menu 186

Modern Restaurant Management

NOVEMBER 4, 2021

The restaurant industry has undergone a massive upheaval as a result of the pandemic. As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Feeding Consumer APPetites.

Mobile Ordering 199

Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

Modern Restaurant Management

OCTOBER 26, 2021

There’s no denying consumer behavior has fundamentally shifted over the last couple of years, and it’s transformed the landscape of the restaurant industry along with it. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience.

Mobile Ordering 216

Mobile Ordering Fast Casual Download Customer Experience 216

Modern Restaurant Management

JULY 13, 2022

Even in the best of times, it’s mostly been an uphill battle for single location restaurants to compete with chain franchises. Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. Multichannel Ordering.

Franchise 209

Franchise Franchising Operations Loyalty Program 209

Restaurant365

OCTOBER 29, 2021

Your back-office restaurant technology can be used to help grow both guest loyalty and your business. Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

Modern Restaurant Management

JULY 27, 2022

… and bring them back to restaurants for more. Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Think What Would Incentivize Customers to Join.

Loyalty Program 199

Loyalty Program Mobile Ordering Online Ordering Customer Experience 199

Modern Restaurant Management

APRIL 12, 2023

To learn more about the current state of restaurant investing, Modern Restaurant Management (MRM) magazine spoke with Uday Ahuja, Chief Investment Officer at RSE Ventures, who played a key role in investing and identifying/growing scalable consumer brands restaurant concepts including Momofuku, Milk Bar, Fuku, Bluestone Lane, and Magnolia Bakery.

Back of House 178

Back of House Customer Experience Retail 2024 178

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Here's a summary of what to expect and what restaurants can do to stay ahead. percent from 2020, according to the National Restaurant Association.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Modern Restaurant Management

APRIL 5, 2022

These platforms are gaining popularity among people who wish to dine with their families at home and still wish to enjoy the flavor and quality of restaurant food. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared. POS systems have evolved into operations hubs.

Online Ordering 191

Online Ordering Point of Sale Website Management Inventory 191

Modern Restaurant Management

NOVEMBER 30, 2022

Fast forward to 2020, a year when the world was forever changed by the COVID-19 pandemic. The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Protect Your QR Code Advertisements.

Hospitality 177

Hospitality Download Website Management Customer Service 177

Modern Restaurant Management

JUNE 16, 2022

As the restaurant industry has been one of the hardest hit throughout the pandemic, restaurants have quickly adapted to the changing landscape. On top of that, nearly half of all restaurants offered delivery services during the pandemic. It also paved the way for starting a new restaurant without much financial commitment.

Online Ordering 184

Online Ordering Point of Sale Management Management 184

Modern Restaurant Management

AUGUST 31, 2021

There’s no doubt the coronavirus pandemic wreaked havoc on the restaurant industry, making the past fifteen months a never-ending uphill battle. In fact, nearly one in six restaurants closed their doors in some capacity last year. Restaurants that fought to hang on were faced with a plethora of challenges. Given that 46.5

Customer Experience 181

Customer Experience Customer Service Online Ordering Food Safety 181

Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. Restaurants had to do whatever they could to survive. But for many full-service restaurants, bars, and other venues that are all about the in-house experience, that meant getting more creative. 2020 made restaurants rethink off-premise strategy.

Delivery 145

Delivery Back of House Fine Dining Customer Experience 145

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. Data-Driven Personalization. Delivery Reimagined.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 199

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?

Customer Service 178

Customer Service Mobile Ordering 2023 Retail 178

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? We’ve found our guests really appreciate and need that experience now more than ever.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JANUARY 12, 2021

There’s no disputing that the past year has been extremely hard on the restaurant industry overall. According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent.

Fast Casual 145

Fast Casual Food Safety Loyalty Program Customer Experience 145