Goliath Consulting

JUNE 23, 2023

Understanding AI: Unleashing the Power of Technology At its core, AI involves the development of computer systems capable of performing tasks that traditionally required human intelligence. Restaurants can leverage AI-powered chatbots to provide instant, personalized assistance to customers.

Email Marketing 78

Email Marketing Customer Experience Social Media Technology 78

Modern Restaurant Management

MARCH 14, 2024

Predictive Analytics: Looking into the Wine Future Positioned at the forefront of wine selection, AI leverages the power of predictive analytics to cast a visionary gaze into the future of guest expectations and wine trends.

Events 185

Events Innovation Customer Experience Technology 185

Modern Restaurant Management

APRIL 5, 2022

The restaurants that I advise that were able to utilize the RRF were able to position their restaurants for future growth. Restaurants that either didn’t qualify for or did not utilize those funds missed out on a great opportunity. Labor Shortages. Restaurants were forced to limit operations or even shut down during these spikes.

Restaurant Law 193

Restaurant Law Government Outdoor 2022 193

Modern Restaurant Management

SEPTEMBER 7, 2021

Thousands of businesses and more than one million people were left without power and forced to deal with the lingering effects of standing flood waters. Restaurant owners can use these tips as they prepare for severe storm weather and deal with power outages, floods, pest problems and many other severe storm impacts. Dry ice supplier.

Food Supply 190

Food Supply Food Safety Kitchen Safety Food Truck 190

7 Shifts

AUGUST 3, 2023

Hugo's was looking for a tool that would work with their newly adopted Toast POS, as well as give them more power to track labor and schedule their expanding team. So we're finding more efficient ways to utilize people," says Elmassian. Problem Hugo's opened when bookkeeping was done in physical books. That's the end of it for me.

Point of Sale 195

Point of Sale Audits Book POS 195

Modern Restaurant Management

APRIL 4, 2023

The solution: workforce management (WFM) platforms that enable intelligent automation through the power of artificial intelligence (AI) to help increase workforce efficiency and productivity while optimizing labor processes and costs. The latest WFM technologies utilize artificial intelligence to solve these problems.

2023 167

2023 Customer Experience Restaurant Law Communication 167

Modern Restaurant Management

AUGUST 24, 2021

With the right digital tools in place, restaurants can acquire and utilize better data to sell more food and transition the perception of marketing from a cost center to a profit center. The stately, longstanding finance executive who has never heard of TikTok will inevitably look at this plan and say, “Wow, no way.

Marketing 204

Marketing Social Media Download Loyalty Program 204

Modern Restaurant Management

MAY 5, 2021

And, while there are multiple points of waste throughout the food supply chain, imagine if it were possible to limit losses due to power outages. What would it mean for a restaurant’s bottom line to keep refrigerators, freezers, ice machines and display coolers running during power outages? Protection During Power Outages.

Food Supply 231

Food Supply Employee Relations Waste Leadership 231

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems.

Hospitality 177

Hospitality Customer Experience Loyalty Program Customer Service 177

Modern Restaurant Management

DECEMBER 8, 2023

being utilized currently in the restaurant industry? How is A.I. From a front-of-house perspective, the restaurant industry is an early adopter of A.I. Many restaurants have announced initiatives to use A.I. for voice ordering applications in drive-thrus, kiosks, and other points of customer interaction. While front-of-house A.I.

Front of House 114

Front of House Back of House Employee Relations Supplies 114

Embrace the Suck

MAY 14, 2023

Leadership, in its essence, is the ability to inspire others to achieve shared objectives and instill a strong restaurant culture; I always emphasize the transformative power of empathetic, strategic, and communicative leadership. Restaurants are more than just places to satisfy our hunger. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

7 Shifts

SEPTEMBER 7, 2021

7shifts' collects and analyzes large volumes of restaurant data to help inform our machine learning systems that power our Optimal Labor Tool and other efficiency and time-saving features, like the Automatic Scheduler and Labor Cost Savings Calculator. We also can use the same data to track economic trends in the restaurant industry at large.

Tip Distribution 370

Tip Distribution 2021 2019 Cash Management 370

Modern Restaurant Management

SEPTEMBER 8, 2023

This includes maintaining good communication between different departments, utilizing visual aids and signage to reinforce important messages, conducting regular meetings to discuss food safety initiatives, and encouraging employees to report any food safety concerns or near misses they may encounter.

Food Safety 204

Food Safety Allergens Food Audits 204

Modern Restaurant Management

MARCH 3, 2022

Low-power IoT solutions, in particular, offer added benefits because they draw much less power than higher-price cellular or Wi-Fi-enabled solutions to transmit data, which means devices last longer without the need for replacement batteries, resulting in a lower total cost of ownership. “A penny saved is a penny earned.”

Food 208

Food Food Safety Customer Service Customer Experience 208

Modern Restaurant Management

NOVEMBER 23, 2020

As restaurants face the challenge of creating safe, indoor environments for their employees and customers during the COVID-19 pandemic, indoor air quality has become a focal point given growing scientific evidence that the virus spreads through airborne transmission. Air Filtration.

Dine-in 221

Dine-in Technology Employee Relations Outdoor 221

Modern Restaurant Management

FEBRUARY 21, 2024

By supporting policies that the customer is always right, it leads to an unequal balance of power, which some customers are exploiting. . “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

Airlines 199

Airlines Customer Service Hospitality Tourism 199

The Rail

APRIL 9, 2024

Building Immersive Experiences with VR One way VR can be utilized in a bar or restaurant is to create immersive experiences. Kevin Williams of KWP , a specialist in immersive and social entertainment tech and facility development, spoke on the power of VR to build immersive experiences. “VR

Bar 98

Bar Entertainment Customer Experience Technology 98

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. Pro tip: many will be tempted to do more than they should.

Sustainability 192

Sustainability Book Waste Food Supply 192

Modern Restaurant Management

OCTOBER 6, 2022

A greenhouse gas with 80 times more warming power than CO2. Food waste generated by restaurants has long been an expensive and environmentally harmful problem. Now, there are solutions to change this that actually turn the waste into a resource that doesn't just benefit the environment, but the restaurants themselves.

Waste 178

Waste Compost 2050 Recycling 178

The Rail

DECEMBER 11, 2023

By Dmytro Spilka, Contributor Embracing digital transformation and utilizing a digital ordering system can provide greater levels of convenience for your restaurant with better efficiency and cost-effectiveness. The beauty of omnichannel ordering is that it can act as a powerful tool in providing inventory management.

Loyalty Program 59

Loyalty Program Ordering Mobile Ordering Online Ordering 59

Modern Restaurant Management

JANUARY 4, 2022

Utilizing customer intelligence makes it easier for brands of all types and sizes to identify who their best guests are and keep them coming back. As a result, concepts have the power to send out offers and promos to high-value guests, encouraging them to come in more often or stop by at certain times.

Point of Sale 212

Point of Sale Customer Service Email Marketing Website Management 212

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. Embracing Innovation.

Technology 222

Technology Innovation Restaurant Law Customer Service 222

Modern Restaurant Management

NOVEMBER 10, 2023

Gain Deep Customer Insights wiht AI-Powered Feedback A novel technological advancement is surfacing to meet the demand for managers to tackle those elusive areas. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses.

Customer Experience 106

Customer Experience Customer Service Information Management 106

Goliath Consulting

JUNE 8, 2023

Pay attention to ambiance, utilizing appropriate lighting, music, and tasteful decor to create a relaxing and inviting atmosphere that enhances your guests’ enjoyment. Welcome to the Goliath Consulting Group blog, where we share valuable insights and expert advice to help you excel in the competitive restaurant industry.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

JULY 8, 2020

With the advancement of POS systems, restaurant staff were able to spend more time attending to guests and restaurant owners were able to gain powerful tools like data-driven insight, financial reports, customer relationship management, inventory tracking, and operations management. Our palms were sweaty from the excitement and anxiety.

Hospitality 204

Hospitality Technology Mobile Ordering Food Safety 204

Modern Restaurant Management

JANUARY 3, 2024

The conventional approach of utilizing points-based reward systems is making way for a more personalized and gratifying model. Restaurants are recognizing the power of genuine connection and involvement with their communities. Restaurants are recognizing the power of genuine connection and involvement with their communities.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

OneDine

MARCH 10, 2024

OneDine’s OTG (On The Go) tablet is being utilized by Dave & Buster’s for tableside ordering and check-out while also allowing for the sale and reload of the Dave & Buster’s Power Cards right from the game floor. The post OneDine Named Dave & Buster’s Vendor Partner of the Year appeared first on OneDine.

Entertainment 52

Entertainment Innovation Sports Customer Experience 52

Squirrel Systems

FEBRUARY 28, 2024

Two such powerful tools are loyalty programs and reservation systems. Social Sharing Encouraging customers to share their dining experiences on social media in exchange for loyalty points can be a powerful word-of-mouth tool. Mobile Integration Integrating loyalty programs with a mobile app can enhance customer engagement.

Reservations 52

Reservations Loyalty Program Customer Experience Mobile Ordering 52

Bingage

JULY 18, 2023

Utilize email marketing automation tools for e-commerce to send targeted emails based on customer behaviour, such as abandoned cart reminder emails and personalized recommendations. Starting an online business is easy but the most difficult part is getting customers and increasing sales.

Loyalty Program 69

Loyalty Program Email Marketing Social Media SEO 69

Modern Restaurant Management

MAY 26, 2023

Although there is tremendous buzz advocating the power and efficacy of emotional intelligence in modern hospitality marketing and branding endeavors, there is little consistency and clarity on fundamental best practices and methodologies that can serve as a baseline catalyst. Emotional intelligence is key to any marketing strategy.

Hospitality 98

Hospitality Social Media Customer Service Email Marketing 98

PathSpot

APRIL 1, 2024

Utilizing digital solutions for food safety allows for continuous monitoring of storage conditions, automatic alerts for temperature variations, and digital checklists for daily safety inspections. Within the hospitality industry, the emphasis on safety and compliance is the foundation for achieving business success.

Food Safety 40

Food Safety Hotels Food Audits 40

Modern Restaurant Management

AUGUST 25, 2022

There is no question that the past two years have been a rollercoaster ride for the restaurant industry and the world at large (in fact, “rollercoaster ride” might be an understatement). Technology, Then and Now. Traditionally, the restaurant world has been slower to adapt to technology and digital tools compared to other sectors.

Technology 186

Technology Mobile Ordering Social Media Customer Experience 186

7 Shifts

NOVEMBER 17, 2021

Locked down, bored, and restless, diners are now flocking to eat out. To adequately prep for service, short-staffed food and drink establishments are cooking up new ways to lure workers back to restaurants, like higher wages and handsome referral fees. With 7shifts and on-demand pay provider Clair , adding this much-needed perk is a breeze.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

FEBRUARY 9, 2021

Wage changes notwithstanding, the industry is seeing a continued evolution toward more tech-enabled management and optimization tools for worker staffing, scheduling, backfilling, and hiring all powered by the gig-economy (and "gig-trade" to an extent) and become less reliant on going the traditional hiring route.

2021 240

2021 Hiring Technology Social Media 240

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. An issue that may arise from this in 2024 is data privacy.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

OneDine

SEPTEMBER 5, 2023

With this extended battery capacity, servers can confidently leverage this tablet to drop at tables for guest payment and engagement all days without worrying about their tablets running out of power. Even when power is depleted, the OTG can be charged using the OTG Rapid Charger, bringing the battery from 0 to 80% in a matter of minutes.

Mobile Ordering 52

Mobile Ordering POS Customer Experience Customer Service 52

Bingage

JUNE 27, 2023

Harness the power of Bingage’s Developer Toolkit to create a fully customized solution that aligns perfectly with your business goals. LoyaltyLion LoyaltyLion is a powerful loyalty and engagement platform that seamlessly integrates with Shopify. Bingage is one of the best Shopify loyalty apps for e-commerce stores.

Loyalty Program 98

Loyalty Program Point of Sale Social Media Email Marketing 98