Embrace the Suck

MAY 24, 2023

Step 4: Position Yourself as the Employer of Choice If your restaurant or bar isn't attracting top talent, perhaps they don't perceive you as a worthy employer. To transform this perception and entice high-quality talent, it's essential to position yourself as the employer of choice. Perception is key.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

7 Shifts

JANUARY 31, 2024

Mentorship You'll be responsible for making your team a positive, productive hospitality machine. Leadership and team management Leadership sets the restaurant's culture, which can be the difference between a waiting list of applicants begging to work there and cutting hours due to a lack of staff.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JANUARY 31, 2023

So how can you ensure you are creating the right workplace culture to retain employees? An engaged employee is more likely to go the extra mile to ensure tasks are done on time, customers are treated better, and create a positive work environment amongst colleagues.

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

OCTOBER 25, 2023

Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use. Workplace culture where perfection is required and rarely acknowledged or rewarded. Did you have a difficult table that ended on a positive note? Excessive workloads.

Management 185

Management Management Front of House Back of House 185

Embrace the Suck

MAY 14, 2023

They are the epicenters of culture, conviviality, and creativity. The facade may still gleam, but cracks start to show in the form of inconsistent service, dwindling patron numbers, and souring workplace culture. Restaurant Excellence Guideline #13: Use a two-tier leadership model to foster a culture of responsibility.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Lavu

SEPTEMBER 29, 2023

Others have focused on creating a positive environment, providing flexible schedules, and offering growth opportunities and employee benefits to retain existing staff. In addition, creating a positive environment is crucial. Create a positive bar or restaurant work environment to retain restaurant staff.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

FEBRUARY 13, 2023

Bridge the pay gap between kitchen and waitstaff, building a more equitable workplace. We operate as a tip pool restaurant with equal parts shared between the back and front of the house, weighted by position and number of hours worked. We see a better Magpie.” One day, tipping will be a relic of our industry.

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

7 Shifts

MARCH 4, 2020

Unfortunately, soliciting feedback often isn’t a priority in the workplace. Positive outcomes Reduce turnover - When you discover that an employee is dissatisfied at work, you can infer that they’ll quit in the near future. How to solicit feedback in the workplace There are lots of ways to ask for feedback. Try 7shifts for free.

Employee Relations 195

Employee Relations Mobile Ordering Management Management 195

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. Team culture suffers when employees aren’t enthusiastic about their work or workplace. They create a culture of team spirit and enthusiasm at work. First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Typsy

JULY 20, 2020

Workplace culture is one of those things that seems like it can take care of itself, but anyone who's worked in a negative environment will tell you that a toxic workplace can spiral out of control quite quickly - and create all sorts of problems along the way.

Take-out 177

Take-out Hospitality Hotels Bar 177

7 Shifts

SEPTEMBER 3, 2019

But there are aspects of the job that you, as a manager, can control to strengthen a weak restaurant culture and keep employees happy. First a good restaurant culture reduces the costs associated with high turnover. Today's restaurant culture supports its staff and builds a sense of ownership among employees.

Sports 284

Sports Training Fine Dining 2017 284

Modern Restaurant Management

JANUARY 17, 2022

The three biggest measures are embracing technology, reimagining the employer-employee relationship as a personnel development model, and looking at restaurant culture with fresh eyes. Conditions, benefits and culture must all answer the question, 'Why should someone work here?'

Technology 185

Technology Operations Sustainability Supplies 185

Open for Business

JUNE 15, 2023

This important skill can create a positive workplace culture and improve the hospitality experience for guests. Extending kindness is one of the best ways to receive positivity. Teaching the team to show empathy to one another Teaching empathy in the workplace can improve the team culture for everyone.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

The Rail

NOVEMBER 18, 2022

Restaurant managers play an integral role in eliminating sexual harassment from the workplace. Keep reading for guidance on creating a safe environment for all your restaurant workers and ridding your workplace of sexual harassment. Build a Positive, Healthy Restaurant Culture. Everyone has a right to safety at work.

Communication 111

Communication Back of House Recruiting Events 111

Perfect Daily Grind

AUGUST 18, 2019

And all of them can be caused by a negative work culture. . Why You Need a Positive Workplace Culture. He maintains that employees who experience a good workplace culture are happier and more productive, which in turn boosts productivity and profit margins. Recognition builds positivity,” Matt says.

Café 104

Café Seminar Employee Relations Communication 104

Modern Restaurant Management

FEBRUARY 24, 2023

Huse Culinary’s VP of Culture and Learning Leanna Chroman came to the realization that in order to keep pace with new restaurant training processes she needed to go on a bit of a journey. The work I am in doing at Purdue Global has had a positive effect on my day-to-day roles. Do what you love!

Education 176

Education Back of House Training Leadership 176

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. Staff deliver effective customer service when they are satisfied in their job – and feel supported by their employer within the workplace.

Communication 184

Communication Hospitality Fast Casual Customer Service 184

Open for Business

MAY 11, 2023

Thanks in part to the racial reckoning of 2020 and the subsequent labor shortage, a lot of restaurants have realized the importance of DEI initiatives in creating a positive workplace culture and attracting and retaining top talent. Why does DEI matter?

Recruiting 78

Recruiting Training Workshop Back of House 78

The Rail

JANUARY 15, 2024

For restaurant owners and managers, setting the stage for a positive workplace culture surrounding cleanliness is key in doing so. Not only will this work to refresh everyone’s memory, but it will help to solidify a positive culture on the subject.

Kitchen Safety 52

Kitchen Safety Food Safety Allergens Food Supply 52

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Aspects of your restaurant culture? What will they find?

Recruiting 151

Recruiting Social Media Front of House Hiring 151

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! Culture Have you ever been perfectly content with something until someone pointed out its flaws to you? Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

AUGUST 27, 2020

Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Tie it in with your expectations of staff and highlight that top performers may have the chance to progress to management positions.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MAY 24, 2022

Millions of employees are quitting their jobs in search of deeper job satisfaction, better work-life balance, and exceptional company culture. If you had a particularly busy dinner rush, gather your staff together at the end of the day to offer positive feedback and thanks for great work. Organize company events.

Front of House 204

Front of House Seminar Back of House Social Media 204

Modern Restaurant Management

FEBRUARY 1, 2023

According to CareerPlug , “ 81 percent of restaurant operators say they are short at least one position. Servers and dishwashers are in the highest demand, and one-third of restaurants report that they are short on both positions.” Positioning is key to job advertising. But most of all, consider a culture shift.

Hiring 186

Hiring 2023 Advertising Recruiting 186

7 Shifts

OCTOBER 16, 2023

A well-managed employee lifecycle contributes to a positive workplace culture , a happier team, and improved retention—one of the industry’s top issues. Restaurant operators who pay attention to the employee lifecycle can reduce the high turnover associated with our industry.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

JANUARY 31, 2024

Mentorship You'll be responsible for making your team a positive, productive hospitality machine. Leadership and team management Leadership sets the restaurant's culture, which can be the difference between a waiting list of applicants begging to work there and cutting hours due to a lack of staff.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

NOVEMBER 12, 2020

The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures. Here’s an example of an onboarding overview: Day One Orientation: Learning about the restaurant’s culture and history, meeting coworkers, and receiving a uniform.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

OCTOBER 30, 2019

According to our study on workplace happiness in the restaurant industry , some of the top reasons why restaurant workers are unhappy with their jobs include a lack of team-building activities, dissatisfaction with pay, and lack of recognition. Do they always have positive attitudes? Several factors are at play here.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

MARCH 12, 2021

The benefits of a digital workplace can put restaurants in a better position to increase profits, reduce waste, and experience greater growth. Customer loyalty is built on a combination of factors that a digital workplace can support, like: Ease of experience : Consumers want the multiple steps of dining in or taking out to be easy.

Mobile Ordering 193

Mobile Ordering Front of House Communication Online Ordering 193

Culinary Cues

APRIL 15, 2020

It may have been quick service, or probably a position such as dishwasher, counter server, or bus person, but I have a high level of confidence that the first job was in a restaurant. America gives lip service to creating diversity in the workplace and even attempts to formally or informally dictate that this happens.

Travel 367

Travel Small Business Point of Sale Back of House 367

SpotOn

FEBRUARY 13, 2024

Creating a supportive, professional employee experience and positive workplace culture is key for any business looking to increase retention and save on hiring costs. It establishes company culture A positive work environment is essential to employee retention. Employee handbooks show priorities.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

Modern Restaurant Management

AUGUST 4, 2021

Positive Culture and People Operations : Do you have a positive and compelling workplace culture that allows you to attract, train and retain top performers? Standardized Operating Procedures (SOPs) : Are your SOPs documented for training and replication, including recipes, steps of services, BOH processes, etc.?

BOH 212

BOH Document Training Operations 212

Society Insurance

AUGUST 11, 2023

When it comes to diversity and inclusion in your workplace, remote work can develop and support a great company culture – or it can cause issues that diminish or damage a healthy work environment. We’ll examine how remote work can influence culture, for better or worse, and provide actionable tips for supporting your remote employees.

Recruiting 52

Recruiting Insurance Hiring Transportation 52

Modern Restaurant Management

DECEMBER 17, 2021

Consider these three ways to accomplish both of those goals and to cultivate a positive workplace environment that will trickle down and inform positive diner experiences. Positive employee experiences are the key to great customer experiences. More often than not happier workers usually lead to happier customers.

Loyalty Program 185

Loyalty Program Customer Experience Mobile Ordering Customer Service 185

Society Insurance

AUGUST 3, 2023

Even the best products, patents, or ideas won’t succeed if there is not a quality staff or workforce making a positive difference each day. One trait that successful workplaces share is strong engagement from most or all of its employees. What Is Authenticity in the Workplace? Why Authenticity in the Workplace is Important 1.

Insurance 52

Insurance Website Management Take-out Advertising 52

Modern Restaurant Management

NOVEMBER 9, 2021

Many restaurants have approached digital transformation with a bit of hesitancy in the past, concerned that digitizing processes could add layers of complexity and pose challenges across a multi-generational and multi-cultural workforce. However, many have since discovered that digitizing their workforce operations empowers employees.

Cash Management 209

Cash Management Employee Relations Recruiting Healthcare 209

7 Shifts

AUGUST 19, 2020

It’s important your training includes team building and fosters a positive spirit, bringing everyone together to make them feel part of something rewarding. You don’t want to preach to them, instead make it positive and inclusive—you’re on a journey together and you can’t do it without their help.

Training 370

Training Kitchen Safety Customer Service Food Safety 370